Manager Customer Service

Christopher Landers

*** **** ****** ** *** **

Raynham, MA 02767

Phone: 857-***-**** (cell)

E-mail: ************@****.**.***

Experience

****-******* ***** ********** *******, MA

- Customer Service Representative

Assist customers in inbound call center: scheduling pick-ups, answering

questions, processing payments, etc. Outdial customers for various service

alerts. Train new employees. Perform general office tasks as needed.

2009-2010 Southwest Research Institute San Antonio, TX

-Video Production Assistant

Coordinate video shoots for company-wide promotional DVD. Meet with

internal contacts to discuss products and scout video shoot locations.

Assist in equipment set up and oversee location shoots for accuracy and

timing. Organize footage and images obtained from other sources. Research

and procure photos and video from outside sources, as well as process

requests from producer and editors. Work with Multimedia Department on

various projects, such as producing and scripting videos based on print

material, assisting with the filming of interviews and organizing archived

footage.

2004-2008 Waste Management Westborough, MA

-Information Processor

Create new accounts in database, setting up delivery and pick up schedules.

Make service adjustments, price changes, etc. to active accounts. Other

tasks: complete spreadsheets, file paperwork, calculate prorations, process

payments, assist call center with questions and calls, train new employees,

provide back up for Set Up Coordinator and Office Admin.

2003-2004 AMC Theaters Braintree, MA

-Hourly Operations Manager (8/2004 to 11/2004)

-Operations Coordinator (7/2003 to 8/2004)

Manager for 10-screen theater. Supervise floor staff and assess staffing

needs, respond to customer concerns and requests, responsible for daily

cash management, conduct weekly inventory audits, plan and implement weekly

marquee set-up for all auditoriums and provide back-up for all positions

where needed. (Promoted from Operations Coordinator in Framingham location

to Hourly Operations Manager in Braintree location.)

2003 Comcast Cable Arlington, MA

-Crew Assistant (college internship)

Crew assistant for local cable studio. Primary responsibilities: camera

operator, audio technician, set preparation assistant and digital editor.

Other tasks: programming shows, studio inventory, set tear down, filming

for outside projects and cable camp volunteer (created/edited 1-hour

promotional video for cable camp which aired on channel).

2003 Freelance Franklin, MA

Organized, scripted, and produced video for Boston law firm.

2000-2008 Boston Sports Club Franklin, MA

-Tennis League Assistant

Summer assistant for local health club. Pick up and deliver scoreboards,

prepare courts for play, assign courts, answer questions and/or resolve

disputes, and record weekly scores for tournament eligibility.

1999-2002 Waters Corporation Milford, MA

-Assembly, Manufacturing Division (2000-2002)

Summer intern for manufacturing facility. Build, test and validate fluid

pumps and assemble kits according to written specifications, in addition to

providing back-up for various positions when needed

-Data Entry, Chemistry Marketing (1999)

Summer intern for marketing department. Enter and reconcile marketing leads

into department database. Assist with direct mail projects. Provide

miscellaneous administrative support.

Education

-1999-2003 Boston University, Boston, MA B.S. College of

Communications

-1995-1999 Franklin High School, Franklin, MA Diploma

Additional Training

Photoshop CS2 Level I, Photoshop CS2 Level 2, Photoshop CS2 Level 3, Serve

Safe (Safe Food Preparation), Level 1 Projection Booth Training, Managing

by Training (Learning to Lead, Training the Trainer, Safety & Security,

Food & Beverage Essentials), Theater Vision (Assessing and Learning from

your Competition)

Interests

Writing, Film, Music, Reading, Tennis

References

Furnished Upon Request

Contact this candidate