Customer Service Manager
Resume:
Alena Hasic
*** ************ ***, *************, **, 30045
Phone: 770-***-****
E-mail: ********@*****.***
Profile
. Strong organizational skills
. Superior level of interpersonal, problem solving and follow through
skills
. Multilingual (Bosnian, Spanish, and some German)
. Proficient knowledge of Microsoft Office applications
. Strong attention to detail and accuracy
. Ability to multitask, prioritize and work under minimal supervision
. Superb oral and written communication skills
. Highly motivated and energetic
. Used to fast paced environments
Experience
Assistant Store Manager
Nine West, Lawrenceville, Ga
2006-Present
. Handling all merchandising, inventory control, ordering, cash control,
and maintenance functions.
. Resolving problems and ensuring shopper satisfaction with excellent
customer service
. Training and motivating employees to achieve their maximum potential
while attaining corporate objectives
. Planning, preparing, and devising work schedules, according to budgets
and workloads
. Preparing, maintaining operational reports and records
. Implementing company marketing strategies
Associate Store Manager/ Visual Merchandiser
Charlotte Russe, Lawrenceville, Ga
2004-2006
. Assisted in daily operational management of the store
. Managed employees and time wisely in order to achieve maximum results
. Provided and inspired outstanding customer service
. Implemented loss prevention strategies on a daily basis to ensure
safety and security of the store
. Executed merchandising plans, oversaw markdown compliance and
maintained inventory levels
Education
. Bachelor of Arts in Spanish and International Business with a minor
in Sociology
Georgia State University, Atlanta, Ga
. College Prep High School Diploma
Central Gwinnett HS, Lawrenceville, Ga
Awards
. Outstanding Guest Service Excellence Award,
Nine West
. Governor's Honors Art Student in High School
Along with awards recognizing work in Graphic
Design, Drawing and Painting
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