Customer Service Data Entry

April Laquenda White

● **** Wood chase Lane apt A Marietta, Georgia 30067● **********@*******.***● 404-***-****

TECHNOLOGICAL SKILLS

Applications: Microsoft Outlook, Windows XP/ 07, ten-key Excel, Google Chrome, Out Look Express, Word Processing,

Lotus Notes 6.5, Notary Public, Gov-trip travel software, Merlin Teller System 40 accurate words per minute

Programming Languages: Java, HTML, HREPS, HHS

Relevant Courses: Systems Analysis & Design, Database Management, Telecommunications, Advanced Computer

Applications, Analysis & Applications of Integrated Software

PROFESSIONAL EXPERIENCE

McNutt Service Group Call Center Dispatch/Data Entry 01/2010 2/2010

• Act as a liaison between customers, technicians and high volume inbound call center representatives to provide

problem solving and trouble- shooting request.

• Able to navigate through multiple computer systems

• Operates an alpha Numerical ten- key station to transcribe data from standard source documents to another electronic

format.

• Coding of vital data into an automated data entry program

• Upon answering the phone accurately input data of the customer’s name, address, telephone number and reason for

call into a Microsoft excel database.

• Pull information and create a site for new customer and enter work orders in the appropriate data system.

• Re-enter data into verification format to detect errors

Atlanta Human Resources Executive Assistant/Data Entry 04/2008 08/2009

Centers for Disease Control (Contracted NAI) Government Security Clearance

• Ability to accurately enter data into a computer

• Generation of presentation packages, drafting correspondence and reports for intra-office personnel.

• Schedule and coordinate internal meetings logistics, maintain multiple calendars, make travel arrangements (Microsoft

Windows XP), submit travel reimbursement reports via excel.

• Establish and implement records for time-sensitive documents concerning employee attendance/job performance

and

Leave via Microsoft excel

• Monitors of all Team conference rooms and schedules meetings as necessary and resolves conflicts in the conference

room schedules

• Coordinates special projects by developing project plans and schedules

• Processes incoming and outgoing materials such as correspondences, reports, memoranda, using Microsoft windows

XP

Associated Credit Union Customer Services/Data Entry 09/2007 04/2008

• Verify and posts transactions using 10-key numerical data entry for processing check, cash and vault deposits.

• Ability to accurately enter data into a computer. Re-enter data into verification format to detect errors

• Accurately enter customers credit card information into a database system to post payment, track purchases and to

investigate fraud on the account

• Logging/Keying payments into a special data base of customer credit cards,loans, mortgages, deposits of checks and

cash

• Analyze and rectifies customer issues regarding various service and account information using established

procedures.

• Experience in the Field Operations and customer service including bank-related securities, account retention

relationship, balancing cash drawer, checks and branch totals using 10-key numerical data entry.

Navy Federal Credit Union Customer Services/Data Entry 05/2007 09/2007

• Respond to customer requests and answers questions regarding various services and account information.

• Ability to accurately enter data into a computer. Re-enter data into verification format to detect errors

• Accurately enter customers credit card information into a database system to post payment, track purchases and to

investigate fraud on the account

• Logging/Keying payments into a special data base of customer credit cards,loans, mortgages, deposits of checks and

cash

• Serve in different positions within the branch (greeter station, teller line, customer service representative)

• Knowledge of banking center equipment (ATM, computer, fax, encoder, scanner)

• Verifies and posts transactions processing check, cash and vault deposits using ten key numerical data entry.

EDUCATION

Albany State University Bachelor of Science May 2005

Study Focus: Business Information Systems

2

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