Customer Service Analyst

Donald Pearson

** *. ******* ***.

Pasadena, CA *1103

626-***-****

**********@***.***

JOB OBJECTIVE

Seeking a position where I can use my analytical skills for problem

solving, where I can leverage my communication skills for effective

team building and where I can utilize my interpersonal skills to

deliver superior customer service.

QUALIFICATIONS

( 19 years Technical Support

( 16 years Desktop Support/End User Training

( 11 years IT Staff management

SKILLS AND ABILITIES

( Excellent analytical skills for creative problem solving and

resolution

( Superior communication and interpersonal skills

( Excellent proficiency using Microsoft Windows and MS Office

Applications

( Organized, Dedicated, and Energetic

WORK EXPERIENCE

. Personal Information Services Director

. Application/System Support and Trainer

. Database Administrator for multiple IPA's

. Database developer, reporting analyst

EMPLOYMENT HISTORY

02/02 to Present Independent Associate, Pre-Paid Legal Svcs Los

Angeles, CA

01/03 to 06/06 Reporting Analyst, Kaiser Permanente Downey,

CA

11/01 to 06/02 GBM Enterprises Inc.

Riverside, CA

EDUCATION / TRAINING

Los Angeles Urban League - COBOL Programming - Certificate 1986

Whitman College - Psychology/Drama - 1981-1983

References Available Upon Request

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