Customer Service Technician

greg botz

**** *. ***** **. ****: 602-***-****

Glendale, AZ., 85306 ****.****@*****.*** Cell: 602-***-****

Summary

A recent MBA graduate with technical experience acquired from working in

the aerospace industry. Able to utilize leadership, communication, and

interpersonal skills to build teams that meet/exceed goals. Experienced in

systems testing, system and line replaceable item troubleshooting, time

management, and customer service.

Strength/Expertise Strength/Expertis

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Strength/Expertise Strength/Expertis

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PROFESSIONAL EXPERIENCE

MOST Honeywell Int, phoenix, AZ 1978-2009

Major supplier of complex aerospace equipment for major airframe

manufactures.

Senior Technician (2004 - 2009)

Troubleshot failures to root cause and advised on developing failure

trends. Attended night school for an MBA while working a second part time

job to learn customer service.

. Accomplishments go here.

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. List most significant accomplishment first.

. Accomplishments should contain Action and Results and be written in past

tense starting with an action verb.

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you recall and write your accomplishments.

Job Title (year - year)

Job scope in paragraph format. If you held various titles for the same

employer above continue below and add additional titles and dates as

necessary. If not, delete this portion and begin at COMPANY #2 NAME.

. Accomplishment

. Accomplishment

. Accomplishment

. Accomplishment

COMPANY #2 NAME, City, ST YEAR-YEAR

Company descriptor.

Job Title (year - year)

Job scope in paragraph format.

. Accomplishment

. Accomplishment

. Accomplishment

NAME PAGE 2

Education

Most recent degree, Concentration

College/University/Institution, City, State, Date Optional

Other Degree or Course Work completed

College/University/Institution, City, State, Date Optional

MILITARY SERVICE

If applicable

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LICENSES / AFFILIATIONS / CERTIFICATIONS / COMMUNITY INVOLVEMENT

If applicable

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You may want to avoid any references of religious, political, or personal

information.

AWARDS

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accomplishment statements

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