Customer Service Sales

WILFRED L. DOMINGUEZ

**** *. * **, ******* FL ***12 305-***-**** (h) 305-***-**** (cell)

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**************@*******.***

Professional Experience

Wachovia Bank N.A., Miami, Florida 2005-2009

Small Business Financial Specialist

• Built a powerful network of referral sources to help recruit new clients including

attorneys, certified accountants, developers, insurance agents, and realtors.

• Earned the “Dade County Rookie of the Year” award for having the highest amount

of loan production, deposit totals, and book of business growth my first year with the

bank.

• Sold all deposit products, personal and business as well as Real Estate loans, Home

equity lines of credit, Business credit and all other retail loan products.

• Developed a trusting relationship with client base which included making

recommendations for their businesses as well as personal financial decisions.

Suntrust Bank Call Center, Doral, Florida

Customer Service Representative 2003-2005

• Originated, processed and closed loans such as Personal Lines of Credit, HELOC, Home

Equity Loans and others.

• Member of the “Top Performers Club” consistently achieving one of the highest cross

selling ratios in the South Florida Region.

• Identified opportunities with existing clients by listening and analyzing their needs.

• Assisted with customer service by helping clients with account maintenance issues, loan

payoffs, IRA rollovers, etc.

• Coached the Customer Service department on how to identify business opportunities

and strategies, to help increase sales.

• Completed training on wire transfers, cash control, OFAC compliance, Patriot Act and

internal control among others.

• Worked in the bank’s Miami call center.

Nextel Retail Stores, Aventura, Fl

Wireless Sales Consultant 2000-2003

Sold all wireless phones and plans, including data, software, and

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accessories.

Consistently surpassed sales goals.

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Visited local government and businesses to increase the store's book of

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business.

Completed advanced training on several business software applications.

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Excel, Word, PowerPoint.

Education

Dade Medical College / Nuclear Medicine Technologist/ In Progress

Languages / Skills / Licenses:

Bilingual in English and Spanish

4

Excel, PowerPoint, Microsoft Word

5

Florida Registered Real Estate Appraiser (1998)

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Board member of the Doral Chamber of Commerce

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