Project Development

GIRISHA NAGARAJA

#**-***, ***** ****,

Punggol Drive,

Singapore - 824642

Email: **********@**********.***

Mobile: +65 8161 6438

Summary

> Around 8+ years of Extensive experience in Design, Development,

Testing, implementation and Support of commercial applications using

software engineering concepts and methodology in Legacy Mainframe

environments.

> Good exposure to client working methods and Onsite-Offshore

methodology. Worked onsite for more than 5 years with International

client like ANZ Bank Australia, CITIBANK Singapore, Development Bank

of Singapore, Singapore, etc., coordinating offshore team and

Interacting with Clients.

> Have managed for Schemes Compliances and other TRAMS & ITS Subsystem

related projects.

> Have very good knowledge on TRAMS and ITS sub-system with its

interfaces. Worked on MasterCard, Visa, Amex, CUP and Diners card

transactions.

> Have good knowledge on Issuing and acquiring business.

> Have good experience in Project Management, Status Tracking &

Reporting, Estimations, Impact analysis, application programming and

testing.

Skill sets

Technical skill set & tools:

. Application Software: Vision PLUS 8.09 to 8.34, worked on TRAMS, ITS,

FAS, CMS, ASM & MBS Sub modules.

. IBM Technologies: COBOL, VSAM, JCL, CICS, DB2, File-Aid, Xpediter, CA-

7 for Scheduling,

Eazytrieve for report Generation,

Endeavor, REXX

. Testing Tools: Test Director from Mercury Interactive

Project Management tools & skills:

. Project Management workbench

. Niku Project Management tool

. Mentoring and Team building

. Management & Customer Reporting

Work Experience

Sept 2009 to till Working for development, maintenance and support

date projects for one of the leading Credit Card

First Data industry in Singapore.

International

Aug 2006 to till Worked for development, maintenance and support

date projects for its clients.

AIT Software Pvt

Ltd, Singapore

May 2006 - Aug Worked for development project for one of the

2006 Vantage leading Credit Card industry in European region.

Resources Ltd.,

Dublin, Ireland.

Aug 2003 - April Worked as a team member and Onsite Coordinator for

2006 Support activities at ANZ, Melbourne.

ANZIT, Bangalore, Was acting as technical leader for Pacific Support

India team (ICO).

Was awarded best solution provider for pacific

countries.

Worked as a team member in Development team.

Feb 2002 - Aug Worked as contractor at offsite for development

2003 project.

MphasiS BFL

Limited,

Bangalore, India

Important achievements:

Training & Seminars

. Training on Vision PLUS Sub modules - TRAMS, ITS, MBS, FAS, CMS & ASM

at ANZ.

. Training on - Giving and Receiving Feedback with regards to PAR, ANZ-

IT In-House, Bangalore

. Training on - Issue Resolution and Conflict - ANZ In-House, Melbourne

. Training on - Effective Business Communication, Bangalore

. Executive Empowerment Program, Melbourne, Australia

Education

BE in Electrical and Electronics from Kuvempu University completed

with an aggregate of 76.4% at JNNCE, Shimoga, Karnataka.

PUC (Class XII) passed with 68% from D.V.S Independent College,

Shimoga, Karnataka.

> SSLC (Class X) passed with 80% from N.B.H.S, Shimoga, Karnataka

Details of projects worked on.

[pic] Development, Enhancements and Support - First Data International,

Singapore:

Client : Development Bank of Singapore, Singapore

Duration : September 2009 to Till date

Tools used : JCL, COBOL, CICS, VSAM, FILE-AID, ENDEVOR

Application Software : Vision PLUS 8.34

Summary:

First Data Singapore processes Capital OK Bank of Thailand along with

Development Bank of Singapore (DBS), one of the leading banks in Singapore

and Hong Kong. Many enhancements done on the DBS platform and following

are few details of the same:

. At present managing Compliance 10.2 and preparing the

requirement extract analysis of the compliance changes.

. Handled TRAMS enhancements as part of the release 10.7A, which

includes Cashline processing, MasterCard DE 55 certification for

DBS Hong Kong, IPP installment transactions for Cashline, IPP

for Resort World Sentosa.

. Handled AMEX on-us data collection processing from end to end

which includes design of the new filepath, generation of the new

report, certification etc.,

. Lead Compliance 9.2 and Compliance 10.1 for DBS bank, Singapore

and Hong Kong and involved in requirement extract analysis,

handled retrofitting of TRAMS/AG, Support of SIT & UAT batches,

User queries and implementation of Compliance project without

any issues.

. Also leading BAU team for DBS bank Singapore and Hong Kong for

TRAMS and ITS systems apart from managing the development

projects.

. Handled Resort World Sentosa project, which is one of the major

VIP merchant for DBS Singapore. Resort World Sentosa is one of

the upcoming resorts in Singapore, which comprises of various

types of merchants in its location and this project is one of

the prestigious projects for DBS Singapore. Have involved in

the design of the project and was the acquiring head of the

project. Implemented successfully without any issues..

. Wrote Functional Specification document and technical

specification document for few of the TRAMS RFS as part of

Release 9.07 and 10.2

. Involved in estimation of many of the upcoming TRAMS & ITS

projects.

Responsibilities:

Preparation of functional specification and technical

specification documents

Coding Programs, JCLs and other required components according to

the requirements.

Unit and Integration testing.

Support of SIT & UAT

Implementation of the project.

[pic] Development, Enhancements and Support - AIT Software Pvt Ltd,

Singapore:

Client : First Data International, Singapore

Duration : February 2008 to August 2009

Role : Team member

Tools used : JCL, COBOL, CICS, VSAM, FILE-AID, ENDEVOR

Application Software : Vision PLUS 8.25 to 8.32

Summary:

First Data Singapore processes Capital OK Bank of Thailand along with

Development Bank of Singapore (DBS), one of the leading banks in Singapore

and Hong Kong. After the CPS project, many enhancements done on the DBS

platform and following are few details of the same:

. Involved in redesigning of TRAMS transaction level duplicates to

include few customized field and display of duplicated records

with the details of original records in TRAMS online.

. Involved in redesigning of Hash total calculations at the TRAMS

Batch level to include authorization code along with other

parameters supported by the base system.

. Handled Compliance 9.1 as technical leader for DBS Bank,

Singapore and Hong Kong and handled TRAMS Application Generator

for the same. Involved in retrofitting of more than 70

filepaths, support of SIT & UAT batches and implementation of

Compliance 9.1.

. Provided requirement extract analysis document for Bank of

Communications, Hong Kong for Compliance 9.1

. Worked on Paypass and Paywave projects for DBS Singapore and

Hong Kong.

. Worked on multi currency transaction processing for MONEX

merchants for DBS Bank, Singapore.

. Handled Asia Pacific IRD changes for MasterCard as Project

Manager for DBS Bank, Singapore and Hong Kong. This was a

challenging task as a manager to handle within a short span

after the Compliance 8.2.

. Handled Singapore Domestic IRD changes for MasterCard for DBS

Bank, Singapore. Involved in complete redesign of category

code assignment for Singapore domestic transactions to include

new IRD PI & 33 along with other domestic IRD changes.

. Involved in Compliance 8.2 and retrofitted more than 70

filepaths using TRAMS/AG, support of SIT & UAT batches and

implementation of Compliance 8.2 along with other BAU

activities.

. Completely handled submission of Visa domestic on-us transaction

processing for more than 70 filepaths. This was a challenging

work along with the Compliance 8.2.

. Handled Compliance 8.1 for Capital OK bank of Thailand and

handled TRAMS Application Generator of the same. Involved in

retrofitting of TRAMS/AG, support of SIT & UAT batches and

implementation of Compliance along with other EMEA project

related activities.

. I was the TRAMS and ITS representative for DBS Business As Usual

team. Handled all the TRAMS and ITS production related problems

and user queries.

. Have fixed many TRAMS and ITS related issues as part of BAU

successfully.

Responsibilities:

Preparation of functional specification and technical

specification documents

Coding Programs, JCLs and other required components according to

the requirements.

Unit and Integration testing.

Support of SIT & UAT

Implementation of the project.

[pic] Development, Enhancements and Support - AIT Software Pvt Ltd,

Singapore:

Client : First Data International, Singapore

Duration : September 2007 to February 2008

Role : Team member

Tools used : JCL, COBOL, CICS, VSAM, FILE-AID, ENDEVOR

Application Software : Vision PLUS 8.25

Summary:

First Data International is supporting many banks on EMEA region. All

banks in EMEA are supporting IPP feature of VisionPLUS on different file

sets. Each file sets has many clients. New clients will be added on the

file sets. Various enhancements are done on the existing clients.

Following are few details of the same:

. Have done changes to the TRAMS Bankcard reports to include

Client ID for SAMBA bank.

. Has worked on Diners processing for National Bank of Kuwait

(NBK). Did many changes to Diners post-processor to

successfully process Diners transactions including addendums

records as expected.

. Installed AMEX for Lloyds Bank. Done changes to processing of

incoming inclear files, reports and processing of the settlement

transactions through TRAMS.

. Coded a filepath to process new payment files through TRAMS for

LTSB bank.

. Installed TRAMS and ITS subsystems for NBK and Alfalah Banks in

fileset 2. Designed and coded more than 200 JCLs for clients on

Fileset 2.

. One of the key people for implementation of the new clients and

supported Compliance 7.2.

Responsibilities:

Preparation of functional specification and technical

specification documents

Coding Programs, JCLs and other required components according to

the requirements.

Unit and Integration testing.

Support of SIT & UAT

Implementation of the project.

[pic] Development, Enhancements and Support - AIT Software Pvt Ltd,

Singapore:

Client : First Data International, Singapore

Duration : March 2007 to September 2007

Role : Team member for TRAMS and acting tech lead for ITS

Tools used : JCL, COBOL, CICS, VSAM, FILE-AID, ENDEVOR

Application Software : Vision PLUS 8.24

Summary:

First Data Singapore is the processor of Development Bank of Singapore

(DBS) bank for Credit card system. DBS has an aggressive business growth

strategy for unsecured lending and there was a need to streamline and

standardize the existing processes and technology platform so as to achieve

quick time-to-market, service flexibility and low unit cost. The primary

outcome of the program, through VisionPLUS Consolidated Processing System

(CPS) projects is to deliver a robust and scalable process and technology

platform for unsecured lending that provides consistent performance across

the region and can be readily extended to support new countries and

business portfolios. CPS project is being executed by various teams in

FDI/IBM/DBS to merge the existing DBS SG and DBS HK V+ application into a

single source and also to bring the DBS credit card processing platform to

the latest release of V+. This project includes development of taking new

feature of VisonPLUS 8.23 with the existing customized functionality, re-

designing of the existing functionalities, testing, support and

implementation of the same. Following are few details of the same:

. Base upgrade of the DBS Hong Kong V+ source code base to latest

version of VisionPLUS with service-oriented architecture that

facilitates integration with external systems.

. Data Conversion of DBS Hong Kong cards database from V+ 8.09 to

V+ 8.24 version.

. Consolidation of existing two separate VisionPLUS platforms into

a single source with rationalization of existing customizations

for potential replacement by V+ base functionalities and modules

such as Amex, HCS, EMV and LMS

. Re-designed and coded more than 50 TRAMS filepaths using

TRAMS/AG.

. Have done changes to qualification routines to cater various in-

house transactions for both Singapore and Hong Kong on a single

layer code.

. Segmentation of CHTH file: CHTH (Cardholder transaction history

file) contains details of first presentment received from

MasterCard, Visa and AMEX. Changes done to support AMEX

transactions in CHTH and segmented up to 9 files. Changes done

to various ITS functions to handle segmented CHTH files.

. Have mainly worked on ITS & TRAMS issues as part of CPS project.

. Have completely taken ownership of AMEX Setup and its

maintenance. Earlier AMEX was working on ATOS system. AMEX

Transaction processing has taken into VisionPLUS standards using

BASE programs with few customized programs for reports and

acknowledgements. Has designed NAPO600 program to cater up to

10 files.

. Have resolved many issues on ITS & TRAMS and few of them are

listed below:

o IRD mismatch due to the combined code for Singapore & Hong

Kong.

o Fixed many base AMEX related programs for

Chargeback/representments.

. Was one of the key person for ITS & TRAMS system implementation

for CPS Project.

Responsibilities:

Preparation of functional specification and technical

specification documents

Coding Programs, JCLs and other required components according to

the requirements.

Unit and Integration Testing.

Support of SIT & UAT

Implementation of the project.

[pic] Development, Enhancements and Support - AIT Software Pvt Ltd,

Singapore:

Client : CITIBANK, Singapore

Duration : August 2006 to March 2007

Role : Team member

Tools used : JCL, COBOL, CICS, VSAM, FILE-AID, ENDEVOR

Application Software : Vision PLUS 8.20

Summary:

CITIBANK has many internal enhancements for their various countries

projects. It includes development of new functionality, testing and

support of the same. Following are few enhancements done so far:

. Took part in Compliance 06.2 starting from retrofitting to

implementation.

. Have taken care of TRAMS/AG for all the APPC countries for both

Compliance and other BAU related activities.

. Completely handled all development, testing and support for

China SAL project in which whole MasterCard setup has done for

China.

. Worked in China Debit card project starting from development to

implementation.

. Has worked in reject re-entries and autochargebacks.

. Has a setup VISA TCP/IP job for all EMEA countries - both

incoming and outgoing.

. Has resolved many BAU support issues.

. Took primary level support for overnight batches for more than

20 countries.

Responsibilities:

Coding Programs, JCLs and other required components according to

the requirements.

Unit and Integration Testing.

[pic] Development and Enhancements - Vantage Resources Ltd, Ireland:

Client : SAMBA Financial Group, Saudi Arabia

Duration : May 2006 to till Date

Role : Team member

Tools used : JCL, COBOL, CICS, VSAM, FILE-AID, ENDEVOR

Application Software : Vision PLUS 8.20

Summary:

SAMBA project is an implementation project which deals with Conversion as

well as interface functionalities. The conversion and interface

functionalities include conversion to Vision PLUS platform from non-Vision

PLUS platform and also this includes various new functionalities which have

to be incorporated with this conversion.

Responsibilities:

Review of Technical Design Documents.

Coding Programs, JCLs and other required components according to

the Technical Specification document.

Unit and Integration Testing.

[pic] Development and Enhancements - ANZ Bank, Australia:

Client : ANZ Bank, Australia

Duration : September 2005 to April 2006

Role : Team member

Tools used : JCL, Eazytrieve, COBOL, CICS, VSAM, FILE-AID, ENDEVOR,

EXPEDITOR, AHD application

Application Software : Vision PLUS 8.09

Summary:

MBS:

> Unbundled Pricing : The project is to ensure that ANZ Merchant

business is in the position to provide competitive offers on perceived

value within all segments, and continue to grow the merchant base,

changes to existing business operating systems are required. This

Project has designed to allow merchant business the flexibility to

meet competitor pricing within the market place and pursue a "Bundled

Pricing". Today, the system has been built around a "Bundled Pricing"

where all fees are included into the MSF regardless of the costs of

credit card processing. Following are the related fee changes for the

unbundled pricing

. Debit card fee as a percentage

Min Debit Card fee

Stationery field

Tiered MSF

Plan Field

Communications Fee

Transaction Services Fee

Rental Add-ons (Various)

Chargeback's fee

One Off Fees

Transaction Code Assignment

GL Account Assignment

> License Fee : Automated process of billing of License fee to the

customers. The License Fee will charge automatically at end of month

regardless of whether the License fee field is equal to or greater

than zero and the License Start date is less than or equal to the

statement date.

Responsibilities:

Preparation of Detailed Design Documents.

Coding Programs, JCLs and other required components as mentioned

in the documents.

Test Plan and Test script preparations.

Unit and Integration Testing.

Verification of the parameters loaded, posting of the operator

and System generated Fee, and fee description and amount display

on the Merchant Statement as well as on the reports generated.

CMS:

> Lost/Stolen Urgent Card Request : The project deals with suppression

of card generation from CTM to third party, when an urgent card has

been issued i.e., a hand embossed plastic created by third party.

The benefits of this change will be operational efficiency gained in

the reduction of manual handling in the NZ Contact Centre and at third

party.

> Theft Prone Postal Code: The project deals with investigation as a

result of cards being mailed out to customers despite customers'

postcodes being theft prone postcodes in Vision Plus. There appeared

to be no consistency as to where cards were sent; while some cards

were sent to branches correctly, as the cardholder lived in a theft

prone area, others were mailed to the customer's address. This was the

case for both re-issue and replacement cards.

Responsibilities:

Preparation of Detailed Design Documents.

Coding Programs, JCLs and other required components as mentioned

in the documents.

Test Plan and Test script preparations.

Unit and Integration Testing.

[pic] Production Support and Maintenance - ANZ Bank, Australia:

Client : ANZ Bank, Australia

Duration : March 2004 to September 2005

Role : Team member

Tools used : JCL, Eazytrieve, COBOL, CICS, VSAM, CA7, FILE-AID, ENDEVOR,

EXPEDITOR, AHD application

Application Software : Vision PLUS 8.09

Summary:

> The project deals with resolving the bugs and issues identified in the

daily run of the production system. The issues come in the form of

Incidents or Tickets and this involves Analyzing the problem,

Identifying the root cause, proposing the fix, build, test and move

into production.

> Solved all complexity AHDs/tickets in TRAMS, ITS, FAS, MBS & CMS

systems.

> Worked on MBS related queries and the details are as follows:

. Has worked on many MBS rejected transactions.

. Has solved queries on Contract Start Date and End Date of the on

the Merchant record display.

. Has solved queries on NOD of the EFTPOS Terminal Rent.

. Has resolved queries on Merchant Statement displays by fixing

the bug permanently.

. Has resolved queries on flow of data from third party to MBS.

. Updating of the fees in MBS by coding eazytrieves over 40k

merchants.

. Has resolved many queries of the Operators while setting up,

Closing and Purging of the Merchants.

> Worked on TRAMS and interface related to TRAMS and the details are as

follows:

. Has worked on many TRAMS rejects transactions.

. Has worked on prevention of duplicate batches/transactions from

other systems to TRAMS.

. Has worked on Client Information, File Management, transactions

and exception transactions level in TRAMS and know basic ideas

of TRAMS DE inputs. Knowledge on major reports and programs.

. Have complete knowledge of TRAMS and interface related TRAMS

batch jobs.

. Has knowledge on MasterCard and Visa outgoing and incoming

streams and reports.

. Has knowledge on all Chargeback cycles, Fee/Fund transactions,

reports and programs in ITS (Settlement System).

. Has worked on many ITS reject transactions.

. Has worked issues on Representment received date and CP date in

ITS.

. Have complete knowledge on processing of different currency

transactions in ITS and TRAMS.

. Has interacted with VISA whenever problem with VAP and Sign-on

and Sign-off activities for authorization.

> Has knowledge on FAS at authorization level, System Status level

including reports and screens.

> Have taken primary level Overnight production support (24X7), which

includes solving Severity 1 & 2 issues in the overnight production

batch support and fixing the abends permanently.

> Has taken primary level production support for New Zealand at the

client side (Melbourne, Australia).

> Has worked on many Medium & Low risk enhancements for pacific

countries.

> Solved user queries with proper documentations and report generations

using Eazytrieve.

[pic] Environment Build and Batch run - ANZ Bank, Australia:

Client : ANZ Bank, Australia

Duration : Aug 2003 to February 2004

Role : Team member

Tools used : JCL, Eazytrieve, COBOL, VSAM, CA7, FILE-AID, ENDEVOR

Application Software : Vision PLUS 8.09

Summary:

> Batch Support: As part of the rigorous testing process, data is

maintained in several different regions for testing on various types

of Credit Card transactions. The data is processed in the batches,

simulating a live 'production' scenario. These batches are monitored;

defects are captured and rectified for stabilizing the processing.

Responsibilities:

Monitoring of running batches

Abend resolution during Batch Run

Updating Onsite and Clients about batch status

> Environment Build: Data is maintained in several regions for testing

various functionalities of the Vision plus product and the various

enhancements added in the project. This involves periodic refreshes of

the data present in the different regions. In addition to this,

various environmental components such as JCLs, Proclibs, control cards

etc, and also the code being tested has to be maintained in synch

throughout the regions. Environment Build takes up all these tasks.

Responsibilities:

Streamlining of processes for Region Setup & Data Refresh

Creation of new Regions

Maintenance of Data & Environment related components in regions

Maintenance of code supplied by various peripheral teams

Management of daily activities in absence of Team Lead

[pic] EPASYS(EPO 2ND Phase) - MphasiS:

Client : European Patent Organization (EPO)

Duration : Aug 2002 to July 2003

Role : Developer

Tools used : COBOL, DB2, JCL

Summary:

> This is the continuation of the EPO phase one i.e., ADM. In EPASYS,

an update Server had to be developed which would update the Mnemos

(mapped to the different fields of the DB) along with the creation of

interface triggers and Form triggers. As a developer, I gathered all

the information regarding the business and functioning of the

organization, studied the logical designs and understood the same

completely. I coded and tested the programs effectively and

efficiently.

Responsibilities:

Analysis of the requirement

Designing Detailed Design Documents.

Coding the programs and JCL according to the specifications.

Compiling and testing of the Programs.

Report generating as per the specification provided by the

client.

[pic] TS2 Localization Project - MphasiS:

Client : TSYS, USA

Duration : February 2002 to Aug 2002.

Role : Developer

Tools used : Cobol, DB2, JCL, CICS, VSAM, Endevor, Xpeditor

Summary:

> This is involved in the transition of the existing TS2 system for the

Japanese market. The "user-view" (Screens and Reports) is being

translated to the Japanese scripts used in business systems (Kanji

Khana). Kanji requires storage in double byte character sets (DBCS).

Therefore, TS2 needs to be support DBCS. Besides making translation

changes by replacing report and screen field labels with their

Japanese equivalent, localization and formatting rules would also need

to be applied to the TS2 system. Screen labels, report labels and

data elements that need to be in Kanji format would need to be

converted to DBCS from single byte storage.

Responsibilities:

Analysis of the requirement

Preparation of Detailed design documents.

Coding the programs and JCL according to the specifications.

Compiling and testing of the Programs.

Report generating as per the specification provided by the

client.

Personal Profile

. Father Name: Nagaraj S N

. Date of Birth: 25/11/1979

. Passport Number: E 2569854

. Date of Issue: 28/08/2003

. Date of Expiry: 27/08/2012

. Singapore Permanent Residence number: S7961323A

Date:

Place: (GIRISHA NAGARAJA)[pic]

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