Customer Service Engineer

Eddy Larabi

Po Box ******

Cambridge, ma *****

Cellular 857-***-****

**********@***.***

[pic]

Senior Field Service Representative

Profile

Over 6 years of experience troubleshooting and repairing electrical and

electronic systems and equipment including instrumentation, pneumatic,

mechanical, control circuit, power supply. Adept at providing technical

equipment support and developing new processes through ongoing

maintenance, defect resolution, and enhancement solutions. Combines

excellent technical, analytical, and engineering qualifications with

outstanding customer service skills

Expertise includes:

Customer Service, Support & Communication

Technical Documentation

Training & Team Leadership

Automated Control Systems

Blueprints & Schematics

Systems Design & Installation

Problem Identification & Resolution

Inspection & Maintenance

Accomplishments

. Designed installation procedures, focusing on safety, reliability, and

efficiency.

. Conducted environmental tests of potential installation sites,

including noise signal levels, vibration effects, grounding electro-

static discharge requirements.

. Install, disassemble, repair, and replace variety of subassemblies on

diverse belt conveyors and weighing equipments.

. Conducted regular technical training sessions to ensure thorough

understanding of products.

. Developed and instituted thorough safety procedures, resulting in a

perfect safety record.

. Improved customer confidence, commitment, and satisfaction through

regular customer visits.

Experience

Thayer Scale-Hyer Industries, Inc, Pembroke, MA

Field Service Engineer, 2005 - Present

. Conducted and scheduled investigative tests, repairs, Instrumentation

and automated manufacturing and processing equipment to ensure proper

operation.

. Documented inspections, maintenance, repair work, and failures in

maintenance logs and statistical process control charts

. Trained employees on operational procedures with emphasis on quality,

productivity, and overall equipment readiness

. Set up Service contracts which increased service department

productivity as well as contributing to sales by convincing clients for

upgrades and increasing their productivity and confidence of the

equipments installed.

. Excellent interpersonal and communication skills, complementing proven

creative problem solving capabilities

. Action-oriented, focused on solving immediate problems

Education

Bachelor of Science, Software Engineering, 2008

Colorado Technical University, Colorado Springs, CO

Major GPA: 3.48

Concentration: Software Systems Engineering.

Diploma, Electronic Technician, 2005

RETS Technical School, Boston-Charlestown, MA

Key Subject: Electronics and Computer technology.

Attended the school for 2 years and successfully completed all coursework

and training in electronics and computer hardware.

Skills

. Safety Conscious

. Electrical Circuits

. Industrial Electronics

. Digital and Analogue Editing

. Electronic Equipment Inspection .

Grounding Equipment

. Equipment Installing/Testing/Turn-Up .

Computer Literacy

. Troubleshooting/Repairing Problems .

Critical Problem Analysis/Resolution

. Performance Test Simulation/Verification .

Interpersonal and Communication Skills

. Customer Training

Contact this candidate