Mechanical Engineer Technical Support

**** ** ** ** ***** 305-***-****

Miramar, FL ***25

E-mail:

Antonio.C.Franco

@Gmail.com

Antonio C. Franco

Skills

1. Educated in Active Directory management, Windows Server 2003/2007-

based networks

2. Provide customer support for information technology problems in a

Windows XP/7 environment

3. Teamwork inclined

4. Fluent in English and Italian

5. Knowledgeable of the Cisco IOS, terminal and console-based

configuration

Work Experience

3Dwest, Inc., Developed concepts from customers' ideas and created

working electrical/electronic prototypes. Also, created a database of

electronic components in 2D/3D format to help the mechanical engineer

staff to further develop their aspect of the design.

1. Maintain and troubleshoot office network.

2. Install new printers, plotters and any other needed device.

3. Installed power lines in new warehouse/machine shop and conputer

network for office area.

4. Performed daily checks and maintenance for CNC, injection molding

machine and cooling units.

5. Followed development of projects from early sketches to final testing.

US Army In Heidelberg, Germany held responsibility of monitoring part of

the US Army's European information network.

Working as a team with other 3 soldiers, ensured network stability by

remotely controlling main network nodes (Cisco/Foundry switches and

routers) and single user's workstation.

Also functioning as a helpdesk, provided customer support for 250+ users.

1. Develop, implement, and ensure compliance with plans, policies,

standards, Infrastructures, and architectures that establish the

framework for the management of all IT programs.

2. Consult with customers to refine functional requirements and translate

functional requirements into technical specifications.

3. Test, install, configure, and maintain networks including hardware

(servers, hubs, bridges, switches, and routers) and software that

permit the sharing and transmission of information.

4. Install, configure, troubleshoot, and maintain hardware and software

to ensure the availability and functionality of systems.

5. Provide technical support to customers who need advice, assistance,

and training in applying hardware and software systems (MS DOS,

Windows 95/98, NT 4.0, 2000 Pro and XP Pro)

First State Bank of the Florida Keys While monitoring 20+ Windows 2003

Servers, provided technical support for over 200 users remotely or on-

site.

1. Active Directory administration.

2. Built, deployed and maintained workstations.

3. Responsible for telecommunication equipment and service.

4. Managed local and remotely located Cisco Catalyst 2900 Series

switches.

5. Answered help desk support calls.

6. Installed and maintained Groupwise 6.5 and Microsoft Outlook 2003 mail

clients

7. Responsible for Disaster Recovery planning and testing. Including

scheduling, supervise and maintain backup jobs throughout the network

using NTBackup, CA Arcserve 10 and Symantec Backup Exec 12

Beckman-Coulter Provided Tier-I technical Support to users based in the

Europe, Asia and Africa territory via phone, live chat and email.

1. Troubleshot client-side applications including operating system

(Windows XP/7), third party applications (including Office 2003/2010

Suite, Oracle client, Internet Explorer 6/7, IBM Lotus Notes).

2. Served as the Team's PDA Specialist resolving wireless connectivity

problems on PDA's Oracle client, email synchronization.

3. Managed Blackberry and Windows Mobile 5/6 smartphones remotely

4. Ensured emails and trouble tickets were dealt with in a timely matter

Education and Training

1. Studied for Industrial level Technician for Telecommunications and

Electronic Engineering at State Institute for Industrial Technical

development "A. Panella", Reggio Calabria, Italy (September 1994 -

July 1999) (Perito Industriale per le Telecomunicazioni e Ingegneria

Elettronica Istituto Tecnico Industriale Statale "A. Panella", Reggio

Calabria Italia)

2. Certified in 'Building Cisco Multilayer Switching Networks' Aug 2004

3. Certified IMS CompTIA 'Network+ Networking Essentials' Sep 2004

4. Successfully completed "Introduction to Computer networking (CIS1800)"

at College Of DuPage Dec 2005

5. Fluent in both Italian and English

6. MCP Certified as of June 09, 2008

References

Mr. Meola, Crispino

Beckman-Coulter

Team Lead, Service Desk - Europe

Tel.: 786-***-****

Contact this candidate