System Administrator Software

Robert Lamont Hegeman

**** ******* *****

Schenectady, NY 12308-3014

********@*******.***

Summary of Qualifications

Professional and educational background in multitasking environments

emphasizing UNIX System V administration and programming. Experience with all

facets of software development: requirements analysis, hardware

specifications, programming, quality assurance, user training, and

post-implementation support.

Technical Skills

Hardware Sun SPARC Enterprise and Sun Fire/Blade, IBM pSeries, HP

9000 series, DEC Alpha, EMC Symmetrix, Hitachi Freedom

Storage, Sun StorEdge Disk Array/Tape Library

Operating Systems Solaris, AIX, openSUSE/zLinux, HP-UX, FreeBSD, Redhat, SCO

OpenServer, Fedora

System Software Veritas Foundation Suite, EMC Data Manager (EDM), Sun

Solstice DiskSuite, SunLink SNA/RJE, SunScreen Firewall, Sun

Studio, MicroFocus COBOL Server Express

Languages C, Korn/Bourne script, SQL, COBOL, HTML/XML, Perl, C++,

Scheme/Lisp, Pascal

Databases DB2, Oracle, Sybase, MySQL, Informix

Internet Services HTTP/S, SSL/TLS, CGI, SMTP/sendmail, FTP/S, LDAP, SSH/SFTP,

DNS, DHCP, NFS, CIFS/Samba

Professional Experience

Sep 2001 - Aug CSC, Rensselaer, NY

2009 System Administrator/Analyst responsible for the Solaris,

AIX, and zLinux batch claim environments of the NYS

electronic Medicaid system (eMedNY).

Designed UNIX server solution exceeding Six Sigma

availability requirements with OS configuration and

customized scripts eliminating proprietary HA software.

Successfully moved CSC Data Center well within NYS outage

limits.

Converted COBOL Bulletin Board/FTP batch claims processing

application to C rewriting all batch document filters to

support HIPAA X12N file formats.

ISO/IEC 20000 QMR for UNIX mid-range systems and

applications.

Configured and maintained WebSphere, Dakota Imaging,

Document Direct, firewall, iPlanet, POP3, C-Kermit, XYZ

modem, and MicroFocus COBOL servers.

Developed automated Telnet, HTTP, FTP, and SSH monitoring

tools for notifying operations center using syslog and WTO

macros.

Apr 2001 - May MapInfo Corporation, Troy, NY

2001 System Administrator responsible for assessing the

Proliant implementation readiness of new software release for Solaris

Consulting platforms.

Improved interoperability of PeopleSoft and Oracle servers

while providing L3 Sun hardware and software support for

technical help-desk.

Identified Solaris and NT security vulnerabilities with

assorted system attacks.

Sep 2000 - Jan FairPoint Communications, East Greenbush, NY

2001 System Administrator responsible for Solaris application and

Proliant Oracle database servers.

Consulting

Established standards for server configuration simplifying

administration, speeding problem resolution, and improving

the site's disaster recovery position.

Implemented new backup procedures using Veritas NetBackup

and EMC BCV's cutting completion time in half while adding

automated tape verification.

Mar 2000 - Jun Bizness Online, Inc., Albany, NY

2000 System Administrator responsible for Solaris, FreeBSD, and

Proliant Linux content servers.

Consulting

Automated reporting, system monitoring, and notification

tasks through a series of C, Perl, and shell script

programs.

Rebuilt existing servers standardizing operating system and

application software layout maximizing site fault tolerance.

Sep 1998 - Mar Matthew Bender and Company, Menands, NY

2000 Y2K Project Leader/System Administrator responsible for

RHI Consulting corporate Y2K Compliance.

Managed Y2K Testing Center approving all test plans and

certifying results.

Automated document archival/retrieval with Legato Networker

and CGI front-end.

Rewrote publishing department's Perl document filters in C

reducing batch runs from hours to minutes and program load

images from gigabytes to kilobytes.

Dec 1996 - Jun First Albany Corporation, Albany, NY

1998 System Administrator responsible for Informix database,

Unified optical storage, document control, and SNA communication

Technologies servers.

Installed and configured SunLink 3270 SNA Gateway and 3770

RJE printing software for cross-platform data transfers

writing an EBCDIC/ASCII converter and RJE control string

interpreter to correct flaws in the software's SNA

emulation.

Simplified printer setup of all preprinted forms by writing

Solaris drivers to position the print-head rather than

manual positioning of page guides.

Jul 1996 - Dec NYS Department of Environmental Conservation, Albany, NY

1996 System/Internet Administrator for Solaris and SunOS servers

Unified with 600 Intel/PC clients.

Technologies

Designed development network for Internet web, telnet, and

FTP services.

Optimized DHCP and SunSoft PC-NFSpro client/server software

performance.

Jul 1995 - Jul GE Power Generation Engineering/Research and Development,

1996 Niskayuna, NY

Logic System/Network Administrator for diversified HP, Sun, DEC,

Technologies and SGI environments.

Provided administrative services including hardware/software

installation and system maintenance for hundreds of

customized workstations and servers.

Reconfigured network segmentation and distribution of HP-UX

engineering application, printer, and file servers

increasing overall site performance.

Oct 1990 - Jul GE Industrial and Power Systems, Schenectady, NY

1995 Participated in the implementation of an in-house

quotation/order management system. Implemented in an

MVS/DB2/CICS environment, it was migrated as a cost-saving

initiative to a Solaris/Sybase/UniKix platform.

Logic Software Developer/Analyst providing UNIX environment

Technologies expertise for the migration.

Programmed a series of stream text filters that automated

the conversion of 90% of the mainframe COBOL and SQL source

to client/server compatible code.

Developed a recursive COBOL database archive program which

eliminated table-locking issues resulting from high-level

deletes with enforced referential integrity.

Atlanta Staffing Software Instructor responsible for supporting the initial

implementation.

Performed system beta testing, developed training materials,

and conducted 31 nationwide training seminars for over 450

GE customer representatives.

Headed telephone and on-site support group for 2000-plus

user base.

Education

May 1990 Bachelor of Science, State University of New York at

Plattsburgh,

Computer Controlled Systems and Technical Theater, majors

Mathematics, minor

Jun 2008 ITIL v3 Foundation Certification

APM Group

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