Customer Service Project Manager
Resume:
Richard Mancuso
*******.*******@*************.***
New York, New York 10011
OVERVIEW
Richard Mancuso is an Information Manager possessing equal parts
Business and Technical skills. This unique combination allows him to
bridge the technology gap and deliver effective solutions quickly. His
strong interpersonal skills and hands-on style allow him to grasp business
imperatives and implement changes with a minimum of disruption. His
technical know-how enables him to reduce complex situations to simple IT
solutions.
At Barclays Capital, he built and managed a global Derivative
Confirmation and Tracking system that was later transferred to a team of
11 people at the Head Office in London. At TradeWeb, he created SQL
databases, Reports and Web Sites, most notably the Client Relationship
Management system, which was used by the whole business. His work was so
integral to the functioning of the business that he reported to the COO
while maintaining a dotted line to the CIO. His team eventually grew to 4
developers and supported a user population of 150. He started Blackland
Data Management to provide the same services to small and medium sized
businesses.
EMPLOYMENT HISTORY
Blackland Data Management, LLC - New York, NY 2006 - Present
Principal
. Started an IT consulting firm to provide outsourced MIS services to
small and medium sized businesses.
. Built an online Billing System for sole proprietors using .Net 2.0.
. Created Reporting Interfaces for Hedge Funds using Access, Excel and
MS SQL.
. Automated the Commission Calculation process for a Recruiting firm
using MS SQL, Excel and Perl.
. Reworked a Derivatives Trading application built in Excel.
Benchmark Solutions - New York, NY Oct '09 - Apr '10
MIS Consultant
. Worked with IT to create a SQL Database of Credit price quotes.
. Developed exception reports to highlight data quality issues for
Operations.
. Defined business measures and showcased them in high level
Management reports.
. Designed and built a Reporting interface in .Net 3.5 using VB.
MF Global - New York, NY April 2009
MIS Consultant
. Worked with the business to design and create a client database for
the Fixed Income division.
. Met with stakeholders in Operations, Legal and IT to define the
requirements.
. Created the data model, built the tables and wrote the stored
procedures in SQL.
. Built front end screens in .Net using C#.
Derivatives Consulting Group - New York, NY Jun - Dec 2008
Business Analyst, Merrill Lynch
. Worked on the strategic initiative to create a derivatives
confirmations generation and tracking system for Credit, Rates and
Equity.
. Focused on defining business requirements for a new DTCC workflow.
. Interviewed Operations and compiled the results as part of a
current state process review.
. Used business process modeling notation to diagram the future state
confirmations workflow.
TradeWeb, LLC - Jersey City, NJ 1999 - 2006
Director, Information Management
. Created the MIS department and lead a team of programmers that
developed and maintained Information Systems for Internal and External
Clients.
. Focused on designing workflow applications and MIS solutions.
. Worked closely with the business to define specifications and reported
directly to the COO.
. Designed, managed and built databases and applications.
Client Relationship Management Application
. Created a system that held all relevant Client information and
drove the workflow of the company.
. Built the front end in Access and later instigated a move to .Net.
. Wrote the back end in MS SQL and used merged replication to keep
the offices synched
. Supported and trained 150 users in New York, London and Tokyo.
. Customized screens for Senior Management, Sales, Customer Service,
Finance, Marketing and Legal.
Billing System
. Worked with Customer Service and Finance to design the workflow of
the system.
. Wrote specifications for the Developers on the Billing calculation
and the table schema.
. Designed the Invoices and worked with a Developer to generate them
automatically using Perl and Word.
. Wrote MS SQL stored procedures and built screens in Access and .Net
for Invoices and Reports.
Client Reports and Web Sites
. Worked with Marketing to create benchmarks for Clients such as
rankings and market share.
. Used MS SQL, Perl, Excel and Crystal Reports to create batch
reports. (Thousands Monthly)
. Built web sites using MS SQL and .Net that served over 600 Users.
. Created batch processes to automate the process and support the
infrastructure.
Special Projects
. Put forth a business case to convert all applications to .Net and
then coordinated the effort.
. Worked with the CFO to analyze the customer base before price
increases.
. Prepared all systems for Disaster Recovery and Compliance Audits.
. Worked with Marketing to develop a revenue generating web site.
. Analyzed trends and put together reports for presentations by
Senior Managers.
Barclays Capital, Markets IT - New York, New York 1995 - 1999
Developer and Project Manager
Operations and Finance System
. Worked with the business to develop an automated system that
reconciles and tracks Stock Positions and Cash Accounts.
. Designed the technical specification and built the back end in
Sybase and the front end in Access.
. Used Visual Basic in Access to generate reports, control events on
forms and query the Sybase server.
. Designed daily batch processes to import and process the data from
more than 40 files.
. Coordinated all system rollouts and change control with the
infrastructure group.
Derivatives Product Control Projects
. Managed 4 programmers to review and secure Excel spreadsheets used
to calculate P&L and Risk.
. Specified a Permissions system in Access and Sybase to monitor user
privileges on sensitive network drives.
. Created a Mark to Market system for producing customer statements
with an Access front end and a Sybase back end.
Derivatives Back Office System
. Developed and Maintained a Global Confirmation Generation and
Tracking System for the Back Office Derivatives area.
. Used Visual Basic automation to generate Confirmations and Euro
letters in Word from Access.
. Designed and implemented a Real-time feed from the Derivatives
Accounting Package (Summit ).
. Devised a method for attaching electronic signatures to
confirmations and sending them out via a fax server.
. Verified that all aforementioned systems were Y2K compliant.
Lehman Brothers - New York, New York 1993 - 1994
Information Manager
. Designed proprietary databases on international financial markets
for use by sales teams around the world.
. Analyzed data for strategic planning and marketing purposes.
. Worked since inception on survey profiling Latin American and Asian
Institutional Investor preferences.
Citibank NA - Paris, France 1991 - 1992
Business Analyst
. Instituted methods to monitor life cycles of deals in order to
pinpoint bottlenecks and improve productivity.
. Implemented marketing program to target institutions and
efficiently allocate resources.
. Created management book to assist Sales Managers in concentrating
on their clients and extending their product reach.
EDUCATION
BS Economics, The Wharton School, University of Pennsylvania -
Philadelphia, Pennsylvania 1984 - 1988
Concentration in Finance, Minor in French
Technical Skills
MS SQL, Access, Excel, Asp.Net, Visual Basic, Perl, Crystal Reports,
Sybase, Word
LANGUAGES
Fluent in French and knowledge of Spanish.
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