Customer Service Representative

DESTINEE R. FOLLEY

**************@*****.***

* **** *****

Franklin Park NJ 08823

973-***-****

Objective

To obtain an opportunity to increase my knowledge, leverage

my pharmaceutical experience and utilize my clinical background while

being a valued member of a team to producing high-quality results.

Education

Villanova University: Project Management Certification- (May 2010)

Rutgers University: Cook College, New Brunswick, NJ- BS Biological

Sciences 2006

Skills summary

The ability to manage multiple detail-oriented responsibilities in fast-

paced environment while focusing on customer satisfaction and critical

deadlines. Tracking clinical information in various databases and

tracking systems. Demonstrate analytical and problem-solving skills

attained through education and professional objectives. Utilize strong

communication and interpersonal competences in both independently as

well in a cross-functional team.

Work History

Pfizer (FormerlyWyeth) Pearl River, NY

2006-Present

Associate Scientist

. Managed the receipt of specimen packages from multiple studies and

effectively maintained sample chain of custody as part of Early Phase

Programs of Clinical Testing and Assay Development

. Monitor database to ensure timely receipt and testing of clinical

samples

. Interfaced with clinical sites, external and internal laboratories to

improve processes and efficiency of sample receipt as well as clearing

up inconsistencies in documentation

. Monitor clinical activities to identify issues, variances, and

conflicts, analyze and recommend solutions to improve accuracy

. Providing ongoing, objective updates on progress and problems with

projects, tracking and following up on action items

. Evaluates and coordinates activities of to ensure compliance with

protocol and overall clinical objectives

. Prepared and shipped specimens for internal and external laboratories

meeting IATA/ICAO requirements

. Knowledge of FDA regulatory requirements, audit preparation and filing

. Ensuring GMP, GCP and GLP practices in accordance with SOP's.

. Preformed IQ/OQ/PQ testing on the validation of Hamilton aliquoting

robotic instrument

. Ensured clinical sites had proper supplies for sample collection

. Preformed regulatory document review

Spencer Savings Bank S.L.A. Cranford, NJ

2004-2005

Customer Service Representative I

Handled a range of accounting transactions and reconciliation tasks

. Informed customers about various banking products

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