Manager Administrative Assistant

I N EABEL LE DEJESUS ( I R IS)

P HO NE : 863-***-****

E MA I L:*******@***.***

Objective

A position as Assistant Manager or Administrative Assistant.

SUM MARY OF QUAL I F ICAT IO N

10 Years management/supervisory experience

Excellent understanding of consumer loans

Adept with administrative and logistic functions

Bilingual Spanish-English

Strong computer skills

RELEVANT EXPER IENCE

P I NNACLE, TAMPA, FL.

-Assistant Manager

JANURY 2010-PRESENT

Meets and greets prospective residents.

• Conducts resident screening and approves all potential resident applications and reviews qualifications.

Collects deposits and ensures that lease files are complete and that the correct entries are posted in the

accounting system.

• Collects all rents when due, issues receipts as necessary and posts all necessary entries in the

accounting system. Makes bank deposits daily following posting procedures as directed by the business

manager.

• Conducts property business according to State and federal laws and regulations.

• Assists with property marketing activities.

• Posts all property invoices following business manager approval.

• Maintains the accounting/financial files. Prepares and maintains receipt journals, monthly rent roll,

delinquency report, etc.

• Completes the required weekly and monthly property reports. Responsible and liable for the petty cash

funds.

• Prepares and sends notices of returned checks, late rent reminders and other correspondence as

assigned.

• Assists with legal proceedings as necessary.

• Resolves resident complaints and answers resident questions. Monitor problems that are being handled

by other employees. Oversees resident activities.

• Assists in writing maintenance service requests performed by the maintenance staff.

• Conducts property business according to company policy.

• Conducts errands off of the property including the purchase of supplies, post office mailings, etc.

• Performs other duties as necessary to meet the needs of residents and the property.

WACHOVIA BANK, SEBRING, FL

MAY 2008-DECEMBER 2009 – Senior Teller

. Responsible for quality and efficiently to customers who prefer face-face interaction with the bank.

. Ability to uncover customer needs beyond the immediate transaction and being able to successfully

transition the customers to the appropriate source or channel to address the need.

. Educate customers about sales and services delivery options and assure that the quality of service

does not decline if the interaction is not face to face, meaning that the teller must have a thorough

understanding of the customer’s transaction requirements and be able to effectively communicate all

available options.

. Goals are transaction quality, transaction efficiency, customer relations, customer education and

teamwork.

. Responsible for daily balancing of draw, daily processing of ATM, such as daily processing of deposits,

replenishing ATM machine and also balancing Atm.

. Responsible for daily video and maintaining video logs.

WORLD OUTREACH INTERNATIONAL, TARPON SPRINGS, FL.

JAN 2005-AUG. 2007 -Assistant Director

. Responsible for the community outreach initiatives of World Outreach International a registered charity.

. Created and implemented the WOI Pantry Program which provided food, clothing, and financial

assistance to needy families in the community.

. Ensured the WOI policies and procedures were aligned with local, state and federal laws.

. Liaised with various retailers, community leaders, and government offices to furnish the pantry with

supplies and identify the neediest families.

. Provided high quality counseling services in both individual and group settings to people looking to

better themselves and their lives.

. Supervised and trained junior counselors on effective counseling/support techniques and record

keeping in accordance with WOI policies and procedures.

. Maintained accurate and timely documentation of services provided, equipment used/required, etc...

. Assisted the WOI board in planning and implementing community service initiatives both locally and

internationally.

H&R BLOCK MORTGAGE, TAMPA, FL

JAN 2000-JAN 2002 SENIOR LOAN PROCESSOR

. Responsible for all duties related to the timely processing of mortgage loans to include

income/employment verifications, credit check, property appraisals, loan origination, etc...

. Clarified complex underwriting issues and policies to ensure that brokers and customers understood

their mortgage and the decision concerning their loans.

. Counseled brokers and customers on products available to meet their individual needs.

. Data entry/Tracked progress and resolution in company database. Developed and submitted regular

reports to management based on entered date.

. Responsible for 7 loan officers. Ensured that all task related to the timely processing of mortgage loans

were accomplished as efficiently and professionally as possible.

. Trained team members on all mortgage products and the best practice for selling them.

EDUCATION

ALLENTOWN BUSINESS SCHOOL, ALLENTOWN, PA

A.A., Business Administration, 1988

REFERENCES

Available upon request

.

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