Medical Billing Customer Service

Destinee Brooks

**** ***** *****

Stone Mountain, GA 30087

770-***-****

*****************@*****.***

Medical Office Administrator

Objective

To obtain a position with a stable company where my knowledge and

experience

of medical billing, coding and office operations will continue to grow

while bringing positive

results for both myself and the company.

AREAS OF EXPERTISE

. CBCS Certified Biller and Coder

. Electronic Billing- CMS 1500,UB-04

. HIPAA

. Coding-ICD-9, CPT, HCPCS Level I &II, Modifiers

. Explanation of Benefits (EOB)

. Knowledge of Medical Terminology

. Schedule Outpatient Diagnostic Procedures

. Collect Copayments and Chemo Copayments

. Payment Processing/Posting

. Customer Service-Inbound/Outbound Calls

. Scheduling, Verifications, Authorization

. Check-In/Check-Out Operations

. Medical Records Custodian

. Insurance Regulation

KEY CAREER ACCOMPLISHMENTS

. Developed ability to work in fast paced environment

. Diplomatically resolved customers' complaints

. Developed ability to follow instructions well and make decisions with

no supervision

. Delegated responsibilities to employees to meet company's expectations

. Effectively developed telephone communications skills

. Developed strong, honest work ethic

EMPLOYEE TRAINING

. NHA Certified Billing and Coding Specialist (CBCS)

. Accurately calculated and made daily deposits

. Maintained company's filing system

. Strengthened typing skills

. Was exposed to handling confidential paperwork

. Experience with Microsoft Office Word, Excel, PowerPoint, Medical

Manager, MedFM, Lotus Notes, Outlook

. Was exposed to management positions

. Enhanced time management skills

CAREER HISTORY

Medical Front Office Representative 2007-2009

Southeastern Gynecologic Oncology, LLC

Patient Account Representative 2007

Hall's Medical Consulting

Office Manager 2006-2007

Sofa Express and More

EDUCATION

Rosetta Stone Spanish I program 2010

Laurus Technical Institute Medical Billing and Coding 2009

National Healthcare Association (NHA)

Certified Medical Billing and Coding

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