Customer Service Sheet Metal

Jonathan Glover **** San Diego Court, Winter Springs, FL 32708

Home 321-***-**** Cell 386-***-**** Email ablzj3@r.postjobfree.com

Profile:

Hardworking US Army veteran with experience in Cable/Telephone Installation and Maintenance,

Computer Network Setup and Maintenance, HVAC Systems and. Excellent customer service and

people skills. Computer Savvy and proficient with Microsoft Office. Able to work well under

pressure. Team player who can work well in team settings or independently.

Education:

Associate of Science Degree, Network Administration with Wireless Technology

Florida Technical College, Orlando, FL (Graduation Date 12/22/2010) GPA 4.0

Sheet Metal & HVAC Systems Certificate

Local 15 Joint Apprentice and Training Committee, Sanford, FL 07/1/2008 GPA 3.8

Cable & Telephone Systems Diploma

United States Army Signal Center, Fort Gordon, Georgia 11/14/2001 GPA 4.0

Special Skills and Competencies:

Telephone Service Installation and Internet Service Installation; Implement & Maintain Domain

Controllers, DNS Servers, File Servers; Configure Cisco Routers and Cisco Switches; Configure

Wireless Routers; Configure Email Accounts; Configure Peer to Peer Networks; Troubleshoot

Network, Internet, Hardware, & Software Issues (Backup Data); Build, Setup, & Upgrade

Computer systems; Expert in MS Office Word, Excel, & PowerPoint.

Related Courses:

Comptia A+;Certified; Active Directory Configuration; Network Infrastructure Configuration;

Wireless Network Administrator; Certified Wireless Security Professional; TCP/IP; Cisco Routers

& Switches

Certifications:

A+ 701 Essentials Cert. Passed 04/09/2010; A+ 702 Practical Cert. Test Pending Exam; U.S.

Army Cable & Telephone Systems Installer & Maintainer Diploma; Sheet Metal Worker Cert.;

Environmental Protection Agency (EPA) Cert.; OSHA 10 hr. Safety & Health Cert.

Jonathan Glover 1357 San Diego Court, Winter Springs, FL 32708

Home 321-***-**** Cell 386-***-**** Email ablzj3@r.postjobfree.com

Experience:

Perfect Practice Technical Support, ADC Legal Systems, Orlando, FL 05/10/2010–Present

• Log Technical Support Calls, Software Updates, etc.

• Basic SQL Search Queries

• Troubleshoot Software/User Errors

• Advised clients how to properly use Software

• Backup Data Base from clients server remotely

• Upload Data from Client Server to our Server for further research

Foreman/Journeyman, McDonald Air & Sheet Metal Inc, Orlando, FL 02/2004 – 8/2009

• Managed & Installed HVAC Equipment and Material for entire construction site

• Scheduled weekly objectives to track and finish a job and to stay within company budget

• Utilized Blueprints and Specs. Sheets for installing commercial and industrial Sheet Metal

& HVAC Systems.

• Weekly Inventory of Company issued tools.

• Trained Apprentices for On Job Training

Cable/Telephone Systems Installer/Maintainer, U.S. Army, Waegwan, South Korea 07/2001 –

01/2004

• Telephone Service Installation and Internet Service Installation

• Log all Customer Service calls

• Installation and Maintenance of Fiber Optics, 26 Pair, Coaxial, & CAT 5 Cable, Fiber

Optics, High Security Military Communication Equipment

• Encrypted all communication devices to provide Secure Communication

• Test & Configure Network Issues

References Available Upon Request

Contact this candidate