Project System
Resume:
NORMAN L. ZELLER
Walnut, CA 91789 Home: (909) 598-
7749
*************@***.***
SUMMARY
Experienced IT Professional with 20 years industry experience, including
systems analysis, system software QA, project management, technical
resource management, and program coding. Excellent technical, problem
analysis, and communication skills result in effective client
relationships, successful software releases, and expedient resolution of
system problems. Known for establishing strong working relationships with
end users/clients to create effective business requirements, identify,
track and resolve issues with software upgrades and system conversions, and
to ensure client satisfaction.
PROFESSIONAL EXPERIENCE
AMDOCS, Anaheim, CA 2003 (
2009
AMDOCS is a global leader in providing innovative software and service
solutions with over 14,000 employees in over 50 countries with development
and support centers throughout the world. Capability Maturity Model (CMM)
Level II compliant.
Senior Subject Matter Expert (2007 - 2009)
SME in AMDOCS Directory Service Systems deployed by AT&T - 22 state system
with 800 - 1000 online users.
. Executed all elements of critical system testing of new releases using HP
Quality Center, including test case creation and execution, data
manipulation to simulate test case data requirements, and defect
management through full system and user acceptance testing (UAT) in the
process of transitioning a large scale application to production.
. Established business and technical design requirements and project
timelines as part of a client relationship team handling major AT&T
projects averaging significant savings per annum.
. Authored PL-SQL queries against Oracle DB to facilitate software defect
analysis and resolution.
. Monitored and processed trouble tickets for AT&T Help Desk to facilitate
timely resolution/escalation of system problems and to ensure that system
availability adhered to Service Level agreement criteria.
. Managed user acceptance testing for conversion of AT&T listing data to
AMDOCS database.
o Established testing timelines for user acceptance testing.
o Conducted meetings with clients re conversion issues.
o Managed the defect resolution process resulting from user
acceptance of legacy versus converted output utilizing HP Quality
Center.
Team Lead (2003 - 2006)
. Led a technical team of 5 programmers, responsible for performance
evaluations and work allocation.
. Implemented AMDOCS Common Suite of Systems (CSS) for California/Nevada -
project was part of application consolidation for AT&T. Three previously
independent major systems were consolidated to one (Pacific Bell, SBC,
and Ameritech).
. Converted legacy AT&T directory services system to AMDOCS CSS.
o Wrote technical design documents
o Managed the conversion development
o Monitored conversion project and provided status reports to Project
Management Organization and AT&T technical review.
DIGITAL GRAPHICS ADVANTAGE (DGA), Anaheim, CA
1987 ( 2003
DGA (SBC Smart Yellow Pages) is a subsidiary of SBC in directory services
publishing which manufactures the SBC/AT&T California and Nevada
directories.
Project Specialist (1991 - 2003)
Duties included project management, technical design, program coding, and
programmer supervision. Projects completed include:
NORMAN L. ZELLER PAGE TWO
Completed automation of graphics yellow page system for AT&T.
Designed and developed rule based pagination algorithm resulting in
printing savings cost.
Developed Electronic Page interface to World Color Press, eliminating paper
output.
Converted AT&T system from proprietary outputs to Adobe-PDF/PostScript
eliminating the need for 2 proprietary output devices leading to a $100,000
savings per machine.
Implemented AMDOCS yellow page pagination system replacing IBM Mainframe
legacy system with UNIX/Oracle platform.
Programming Supervisor (1988 ( 1991)
. Filled 8 open requisitions in 12 months enabling the department to reach
its established level of required resources.
. Managed a technical team of 6 programmer analysts.
. Provided ongoing systems support and maintenance development for
enhancements to directory services system.
Programmer Analyst (1987)
Duties included project planning, system integration design, system
testing, and program coding. Major accomplishment was the installation of
the Yellow Page pagination system at Digital Graphics Advantage (DGA). This
project included organization of all the activities necessary to transition
the operation of the pagination system from Times Mirror Press to DGA.
EDUCATION
B.A.; Economics ( University of Notre Dame, Notre Dame, Indiana
Managing Projects Effectively ( Richard Chang Associates
High Performance Management ( Richard Chang Associates
Introduction to Oracle SQL ( Oracle Corporation
MS Project Level 1 - New Horizons
Advanced PostScript Level 2 - Acquired Knowledge
HARDWARE & SOFTWARE SKILLS
Hardware: HP 9000, IBM PC, IBM ES9000
Programming Languages: Assembler, COBOL, PLI, PostScript, C, C++
Operating Systems: MVS, OS/390, CICS, HPUX, Win95, Windows NT, 2000, XP
Data Management: IBM VSAM, ORACLE, MicroFocus ISAM
PC Software Packages: MS Word, MS Excel, MS Project, MS power Point, MS
Exchange, Hummingbird HP Quality Center, Exceed, File-Aid, Visio, Toad,
UltraEdit, and SQL Navigator
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