Customer Service Data

Ms. Rama Badrinath

Austin, TX *****

Mobile: 512–507–1299

*************@*****.***

Linked in : h ttp://www.linkedin.com/pub/rama-badrinath/1/96a/b29

Summary of Skills

Currently enrolled for Software Testing with Austin Community College

Completed Business documentation course

Fundamentals with C++

Experience in Retail Banking, Customer Service and General Administrative duties

M.B.A in Finance and Systems, with M IS experience in Banking and Customer

Service

Proficient in MS Office Tools

Quick learner

Good Communication and In terpersonal skills

Work Experience

(1)Worked as Financial Data Analyst with CMC America INC (March 2010-May 2010)

R esponsibilities included:

a. Data analysis

b. Data Querying and mining

c. Correction of duplicate data

d. Data elimination if required

e. Recalculating methods if required

(2)Worked as a senior teller with Bank of America (Jan 2008 t ill April 2009)

R esponsibilities included:

a. Cash Handling

b. Processing t ransaction

c. Cross Selling of products

c. Administrative Duties includes attending to calls, filing paper work etc.

d. Helping out Customers with their queries

(3) Worked as a teller at IBC Bank Austin, Texas (Nov 2007 to Jan 2008)

R esponsibilities included:

a. Cash Handling

b. Processing t ransaction

c. Cross Selling of products

c. Administrative Duties includes attending to calls, filing paper work etc.

d. Helping out Customers with their queries

4) Worked as a volunteer in Seton Northwest (Medical Records Division)

R esponsibilities included:

a. Filing Paper work

b. Ar ranging Files in order and other administrative duties

(5) Customer Service Representative at ICICI Bank L td, Chennai, India

(August 2002 – April 2003)

R esponsibilities included:

a. Managing branch queries through Seibel

I took care of customer queries from respective bank branches and resolved them

using Siebel Software. The queries include validating the ATM t ransactions,

T ransfer checks & Out-station checks.

b. Preparation of M IS (Management Information System) report for all the

employees working for Regional center.

c. Administrative Duties includes filing paper and coordinating between department

for data and coordinating phone calls.

(6) Internship

ICICI Bank L td Dec 2001 – April 2002

Nungambakkam, Chennai, India

Project Description: Management I nformation Systems (M IS) for IC IC I

c redit customers

The project was to design M IS for ICICI Bank credit customer suggest strategies and

facilitate proper information for t imely guidance, assistance, monitoring and

decision making. This also helped with facilitating analysis of business performance

for planning, reviewing and developing strategies. This was achieved by determining

t he importance of M IS, study the preferences and requirement of the bank customer.

A lso I organized the Financial Data of Clients via Microsoft Excel and used this to

evaluate their financial health and standing.

(7) Internship

EPEPL, Chennai, India

My responsibilities included are pre-screening candidates for the job, entering data,

f iling paperwork and also other administrative duties as required.

E ducation:

Master in Business Administration (Finance and Systems), University of Madras,

I ndia, April 2002. (An ISO 9002 Certified Institution) - (GPA - 3.8)

Bachelor of Commerce, University of Madras, India, April 2000. - (GPA-3.49)

Skills:

MS Office.

MS Outlook.

Fundamentals of C++ from ACC.

Workshops / Other Courses /Activities:

Placement Representative (During MBA)

Student coordinator for cultural activities.

Student councilor.

Member of the guest faculty team.

SPHR (Human Resource Management) Course conducted by UT Texas –

P rofessional Education Center during fall 2003.

References: Available upon request.

Recommendation through Linked In:

“ Details of the Recommendation: "I hired Rama to work for a former client as a Financial

Data Analyst on a full t ime contract basis. She was reliable, hardworking and responsible.

M y client was pleased with her skills, abilities and overall job performance. The client told

me they would consider her for rehire in the future. Rama was a great employee and I

would be happy to recommend her for future opportunities!"

Service Category: Temporary Financial Data Analyst

Year first hired: 2010

Top Qualities: Great Results, Personable, H igh Integri ty-Allison McCowan ”

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