Customer Service Manager

M ARY POLK (H) 732-***-****

** ******* ****** #* ( C) 732-***-****

Perth Amboy, N J 08861 E-mail:

m *******@*******.***

SUM MARY PRO F I LE

Office Administrative P rofessional w ho is not only customer service driven but possess strong

commitment to cooperative teamwork. Articulate in both verbal and writ ten communications.

E xperienced in maintaining calmness during high-pressure environments. Self-discipline, motivated

and detail-oriented. Goal O riented ; Possess the ability to monitor a project from start to finish.

E xpe rienced in maintaining client confidential information . Possess strong

o rganizational skills and as a result, made great strides in contributions to an organization’s

objectives and mission statement.

TECHN ICAL COMPUTER SKILLS

• Working knowledge and experience in MS Office Suite Applications (Word, Excel,

Access, Outlook, PowerPoint).

Working experience in QuickBooks (Accounting Program)

• Working experience in Cit r ix Systems.

PROFESSIONAL EXPERIENCE

NJ After 3 (New Brunswick, NJ) - Volunteer 2010 to Present

HR/Finance Assistant to the Director

• Coordinated Grant Reporting

• Analyzed Expense Accounts/Reconciliation of Variances

• Audit and process of monthly office bills

• Reconcile Grantees subsidiary Ledger

• Compilation and analysis for quarterly grant reporting for funders

• Entered data into QuickBooks and ran reports.

• Ut ilize in house Cit rix, youth services.net (Web-based grantee program/financial

reporting system)

X-EL Design Group, Inc. 1997 to 2009

Textile Designer/Office Administrative Support

• Highly focused and results-oriented in supporting complex, deadline-driven operations;

able to identify goals and priorities and resolve issues in initial stages.

• Strong ability to conceive a vision, develop the plan, implement the details by

coordinating diverse constituencies, and motivate and lead all the levels to operate

towards the organization’s goals in the most efficient manner.

• Created summary of workload each and every day through Word document for

management approval and evaluation.

• Relieved management of administrative detail, all projects.

• Took initiative and leadership in absence of manager.

• Updated and chase delegated tasks to ensure progress to deadlines

• Verified deadlines on incoming requests and put preliminary work in play

• Typed and word process documents as needed in MS Word.

EDUCATION

AVTECH Institute of Technology (Eatontown, NJ) 2010

Certificate of Completion; Microsoft Applications User Specialist Program (MS Office Suite)

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