Human Resources Customer Service
Resume:
Alice Hopkins-Valdez
Lancaster, CA 93536
*********@***.***
OBJECTIVE
An opportunity to obtain a position within a prestigious company where I can utilize my skills and knowledge to
significantly contribute to the success of an organization.
SPECIAL EXPERTISE
Communication Skills Customer Service
Human Resources State and Federal Law
Affirmative Action Plan Detailed Oriented
Professional Writing Skills Organizational Skills
Administration
SUMMARY
Administrative support professional offering versatile office management skills and proficiency in
Microsoft Office applications. Exceptional organizational skills and problem solver who readily adapts to
change, works independently and exceeds expectations. Able to manage multiple priorities and meet
established timeframes without compromising quality.
PROFESSIONAL EXPERIENCE
High Desert Family Services, Albuquerque, NM Feb. 2005 – July 2008
Director of Human Resources/Administration
Performed administrative and human resource support;
Organized conferences, meetings and travel itineraries;
Managed staffing and employee relations;
Developed and implemented departmental policies and procedures;
Developed professional and self-improvement trainings for employees and supervisors;
Prepared internal and external confidential letters and reports;
Exceptional team player.
United Cleaning & Restoration (construction), Middlefield, CT Jan. 2004 – Oct. 2004
Human Resources Manager/Administration
Performed administrative and human resource support;
Developed recognition programs designed to increase productivity and promote teamwork;
Prepared PowerPoint presentations and monthly newsletters;
Responsible for public relations including scheduling, data entry and computer orientation for new
employees;
Maintained confidential documents;
Answered multi-line telephone.
TAB Products, Co. (formally Docucon Imaging Services, DOD Contractor) Apr. 1995 – Aug. 2002
Human Resources Manager/Administration
Reported to CEO;
Performed administrative and human resource support;
Initiated and managed the Affirmative Action and Health & Welfare Plans;
Developed and managed safety policies and procedures;
Assisted in the preparation of employee surveys;
Answered multi-line telephone.
EDUCATION/PROFESSIONAL DEVELOPMENT
Pursuing a BA in Business Administration May 2012
Human Resources Generalist Certification October 2002
Bexar County Opportunity Industrialization Center – Business May 1979
References upon request
Salary requirement: negotiable
Typing Speed: 75 WPM
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