Management Manager

Harry J. Cicchetti

*** **** ****** ****, ***** Barrington, Illinois 60010

847-***-****(**********@*********.***

QUALIFICATIONS SUMMARY

More than twenty years' experience as a Senior Operational and Business

Management Leader who demonstrates an entrepreneurial vision and initiative

by directing multi-business operations and winning the trust of

internal/external decision makers. A hands-on innovator with success in

streamlining operations and maximizing productivity while increasing

company profits. Effective communicator and team builder who works across

business units in matrix organizations with a proven track record of

success. Experienced and driven problem solver and have extensive

experience implementing and improving various business models. Resourceful

decision-maker that combines strong leadership and organizational skills

with the ability to direct high-level business affairs. Able to lead teams

by example in performance management, employee development, coaching and

mentoring to drive individual and corporate success.

Financial Services Product Knowledge(Risk Management(Strategic

Planning(Offshoring ( Client Relations ( Operations Management ( Technical

Systems ( Cost Control( Customer Growth and Retention (Delivering Results

(Change Management (Process Design and Improvements

PROFESSIONAL EXPERIENCE

Bank of America/Merrill Lynch,(Legacy LaSalle Bank) Chicago, IL

1995-Present

Senior Vice President, Senior Group Operations Manager - Global Securities

Solutions

Operations: Oversee all aspects of financial management for 5 units

(Illinois and California) that manage administration, client reporting,

cash management, and customer services for large investment products.

Supervise a staff of over 300 employees. Evaluate talent so it is aligned

to new functions. Devise operational metrics for senior to front line

staff, fostering a culture of responsibility in which each employee

understands his/her impact on the organization. Recognize employees who

embrace change. Employ Six Sigma methodology for end-to-end process

management, lean processes, and training/coaching. Contribute to senior

leadership teams that establish goals and strategy for change.

. Played a lead role in a corporate reorganization from a silo-based to

a functional model. Wound down inefficient business units. Ensured

new processes met compliance guidelines.

. Reduced staff 16% through process reengineering and cross training.

. Consistently cut personnel expenses over two years by $7 million or

19% from 2008 to 2010.

. Sponsored Six Sigma programs for capacity planning, cost control,

efficiency, risk management, and quality.

. Championed 27 technology projects (17 related to risks, 4 for

efficiency, and 6 for risk/efficiency).

. Increased efficiency and cut costs through offshoring.

. Oversaw transition related to an acquired company.

. Selected to travel to Australia to assess the acquisition of an

international business unit.

. Selected to represent the company as an industry expert speaker at

Peking University, Beijing, China (2004, 2005).

Business Development: Quickly grasp the business processes of diverse

clients and build collaborative partnerships. Negotiate contracts and

service level agreements. Guide clients in executing business strategies.

Identify, analyze, and resolve complex problems related to product lines or

functions. Develop and integrate workflows between organizations. Ensure

assets are managed to meet client goals.

. Managed annual sales as large as $200 million.

. Increased revenue from $1 million to $9 million while increasing

margin from 12% to 50% in a two year period. Doubled revenue over the

next five years to $18 million.

Harry J. Cicchetti Page 2

Vice President, Operations Manager - LaSalle Bank, Collateral Services

Directed all functions of a business unit (management, budget, expense

control, business development, and vendor management). Managed a team of

70 employees. Mapped work flow/processes, assessed business structures,

and led change to improve efficiency. Drove new business by determining

client needs for document management and reporting.

. Oversaw a major system upgrade, ensuring service and client

satisfaction were maintained during the transition.

Assistant Vice President, Unit Supervisor - LaSalle Bank, Collateral

Services

Supervised a team of 26 analysts while personally handling all aspects of

client management, marketing, and vendor relations. Communicated business

requirements to IT. Wrote operating policies and procedures.

EDUCATION

Master of Science-Political Science

Illinois State University

Bachelor of Science-Political Science

Illinois State University

COMPUTER SKILLS

(Excel ( PowerPoint (Word(Proprietary data management system(

(Managerial understanding of logic for input/output data storage and

management, and security/access

AFFILIATIONS

(Board of Directors, Center on Halsted (Program Committee, Center on

Halsted

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