Sales Project

Stone Mountain GA ***** P: 770-***-**** E: *********@*****.***

LinkedIn: http://www.linkedin.com/in/mariawilliams01

Maria Williams

PROJECT MANAGER/BUSINESS ANALYST

Interactive, analytical, results driven professional, with over 8 years of

experience in information technology, project management and business

analysis. Skilled at streamlining operations and implementing effective

process improvement solutions. Effective at engaging cross functional teams

in order to understand and effectively service the constant change and

growing needs of organizations. Seeking to increase responsibilities and

add value by providing solutions in a team environment that rewards

success.

Core Competencies

Process Improvement and Operational Production Reporting

implementation

Problem & Process Analysis Performance Improvement Strategy

Project Management Excellent Listening & Writing

Skills

Engagement Management & Delivery Superior Customer Service

Champion of Agile & SDLC Project Life Cycle Management

Methodologies

Professional Experience

Quality/Methods & Procedures (Process Analyst), Consultant - Atlanta, GA

2009 - 2010

AT&T : The largest communications holding company in the world by revenue

operating globally under the AT&T brand and the industry-leading provider

of wireline voice communications services in the United States. Customers

in 22 states use AT&T-branded telephone, Internet, IP-voice, and digital

video services.

Major Deliverables:

. Update and revise sales process job aids for sales support and

external sales teams

. Diagram current business process flows to create automation tool to

enable external sales partners to submit contracts more effectively

and reduce the use of internal sales support resources

. Lead review meetings to update joint requirements documentation to

onboard Indirect Sales channel users onto eCRM platform

. Interview external and internal sales support team to access the

effectiveness of sales processes, tools and job aids

. Collaborate with project and product development managers to create

and update project plans based on established project priorities and

deadlines

Business Process Analyst/Project Lead, Consultant - Columbia, SC

2008 - 2009

South Carolina Business One Stop: A multi-agency endeavor to provide

complete registration, licensing, and permitting functionality, including

both initial licenses and selected renewals, from a single web-based

interface, to entities desiring to do business in South Carolina.

Major Deliverables:

. Spearheaded workshops to determine business processes and

requirements and facilitate successful implementation of manual State

Agency filings to an electronic filing format

. Identified and mapped workflows for key agency tasks to increase

system adoption

. Analyzed and created a central repository of all agency forms and

workflows

. Illustrated business processes using Microsoft Visio and Caliber RM to

identify, document and analyze user functional requirements and

specifications

. Assisted technical team in developing prototypes to ensure website

workflow functionality

Wachovia Bank, Atlanta, Georgia

2005 - 2007

Multi-Billion dollar commercial bank with a national presence that provides

financial services products to retail and wholesale customers.

Project Coordinator

. Verified design requirements to validate project scope, budget cost

and fund allocation

. Managed project schedules and resources to mitigate budget & time

overruns

. Reviewed resource availability and assignments; compiled project

status reports; monitored project dependencies

Major Deliverables:

. Identified and improved construction management overhead

charges, saving Wachovia $500,000

. Improved key communication touch points throughout the lending

process that allowed for proactive communication which increased

our closing volume by 50%

. Reduced average time to approve by 30% and average time to fund by

25% by implementing proactive communication throughout the approval

process

Maxim Financial Services, Atlanta, Georgia

2001 - 2005

Startup financial services company offering debt consolidation and

investment management opportunities

Business Analyst/Project Coordinator:

. Reviewed and approved project specifications/blue prints

. Validated all project deliverables to ensure compliance with quality

control requirements

. Identified areas for process improvement

. Conducted regular status meetings to review project activities and

future constraints or issues

Major Deliverables:

. Provided pipeline analysis for forecasting sales resulting in 25%

increase in sales conversion

. Played a principle role in creating an organized, team-oriented,

efficient work environment.

. Reduce compliancy violations and fines by nearly 85% by

implementing quality control procedures

. Assisted in increasing annual team production by $10,000,000.

Paceon Corporation, Duluth, Georgia

1999 - 2001

Mitsubishi Electric start up company, and leading Passive Optical

telecommunications equipment manufacturer enabling voice, data and video

networks over Passive Optical Network (PON) infrastructures

Project Coordinator:

. Validated and verified business technical and functional requirements

to ensure customer requests were being implemented

. Led quality assurance testing by identifying and documenting issues

while coordinating with client to facilitate change requests and

modifications

. Relationship management with all levels of business leaders in an

effort to identify staffing issues, process improvement and business

goals

Major Deliverables:

. Coordinated testing efforts and field trials with SBC

Communications to ensure compliancy

. Served as liaison throughout product development life cycle to

verify scope, delivery expectations, risk management, best use of

resources and to ensure project success.

Volt Technical Services, - Consultant Atlanta Georgia

1998 - 1999

Global IT talent acquisition firm, providing temporary to direct hire

services to Fortune 500 companies.

Network Administrator:

Responded to customer calls via telephone and email help system

regarding configuring Microsoft software, peripheral hardware/set up

and configuration of email client.

. Created and administered user and group accounts, user profiles,

system policies, disk partitions

. Managed resources, setup permissions for files/folders, established

trust relationships between domains & implement fault tolerance RAID

systems.

. Interacted with operational department managers on service response

needs and developed processes and procedures to deliver consistent

level of client satisfaction.

Major Deliverables:

. Maintained and supported internal documentation for systems support

and supplied network operations with Knowledge Base submissions and

updates

2 Siemens Enterprise Network Services, Atlanta, Georgia 1997 -

1998

Multi-Billion dollar global leader in electronics & electrical engineering,

energy and healthcare industries

Systems Network Analyst:

. Provided effective help desk support to internal and external clients

. Analyzed and resolved technical inquiries & problems over-the-phone

. Dispatched field technicians to affected sites, escalated to

telecommunications carriers when necessary, and performed verification

tests of demarcation equipment

. Documented technical resolutions in information systems knowledgebase

Major Deliverables:

. Coordinated with management and team members to ensure performances

Service Level Agreements (SLAs) were met and resulted in a 95%

approval rating.

Technical Skills

Methodologies: RUP, JAD, SDLC/Waterfall, ASAP, Agile, Databases: Oracle 8i,

Microsoft Access 97/2000, RDBMS, Languages: HTML, SQL, Unified Modeling

Language (UML), Operating Systems: Windows NT 4.0/95/2000/XP, Other

Software: MS Project 2007, MS Office 2007 (Excel, PowerPoint), Visio,

UNIX/LINUX

SAP Training Courses:

. SAP Customer Relationship Management (CRM)

. SAP Sales and Distribution (SD)

Additional Information & Affiliations

Project Management Institute, Atlanta Chapter (PMI),

International Institute of Business Analysis, Atlanta Chapter (IIBA),

Atlanta Software Process and Improvement Network (Atlanta SPIN)

Technology Association of Georgia (TAG)

1

2

3 Education

Ashford University, Clinton, Iowa

Master of Business Administration Candidate, Health Administration

(ongoing)

Winthrop University, Rock Hill, SC

Bachelor of Arts, Mass Communications (Received)

Contact this candidate