Customer Service Manager

***** ***** ******* ****, *******, TX *****•832-***-****•*****.*******@*****.***

Robert A. Garland

***** ***** ******* ****, *******, TX 77433 • 832-***-**** • *****.*******@*****.***

Robert A. Garland

Objective

To obtain a challenging management position where my skills and experience can be effectively utilized for

increased company profitability.

Qualifications

More than 8 years of management success in administration roles within service-oriented

business environments

Proven leadership and team building skills, coupled with a superior record of productivity

and bottom line improvement

Special expertise in healthcare policy and the healthcare industry, in general

Able to work independently and under pressure also

Excellent problem solving, organizational, customer service and communication skills

Experience

December 2008-Present

North Cypress Medical Center Cypress, TX

Patient Healthcare Advisor

Accomplish all facets of Patient Registration accurately and on schedule by collecting

pertinent information and processing into the Hospital computerized records management

database.

Perform Insurance Verification by contacting insurance companies to verify patient’s

insurance benefits so they could receive their financial responsibility for the medical

procedure.

Coordinate and verify physicians’ schedules ensuring patients are scheduled properly and

the healthcare process is functioning smoothly.

Develop specialized skills in Commercial and Medicare insurances by coordinating Pre-

Admission Financial Arrangements communicating directly with the patients and discussing

coverage and charges, as well as setting up the appropriate payment billing plans to assure

that patients proceed efficiently through the course of hospitalization.

Able to achieve positive relationship with patients, physicians and colleagues.

February 2008- December

2008 SPM, Inc. Humble, TX

Compliance Specialist

Maintained company goal of 95% occupancy on a 240 unit property by coordinating leasing

of apartment units prior to them becoming vacant. Achieved taking the property from 94%

to 99% occupied within four months and developed a systematic waiting list to maintain full

occupancy.

Developed, updated and tracked computerized cash flows each month supporting the

Property Manager with revenue collection and monitoring of expenses to sustain an overall

4+% gross margin from operations.

Developed and maintained schedule plan to support coordination of move-ins/move-outs for

improved efficiency.

Performed prerequisite checks on income, employment record and past residential history

prior to lease approval.

Enterprise Houston, TX

September 2006-

December 2007

Assistant Manager

Provided excellent customer service by ensuring all reservations were filled with inventory

stock and providing pick up/drop off service, which enabled the entire branch performance

to be well above corporate average

Inputted swiftly and accurately lease/rental transaction data into corporate computer

software system and maintained customer account records.

Monitored monthly performance figures with Branch Manager and shared reporting

responsibilities to corporate office on branch profitability margins.

October 2002- Gamestop Houston, TX

July 2006

Customer Service Representative

Led my store location to be one of the top performers nationwide with consistent high sales

volumes and annual growth.

Performed daily cash balance accounting practices and inventory checks for monitoring

store profit-expense numbers and ensure store was properly stocked with high demand

products.

Individually achieved 2nd highest sales for franchise Subscriptions and Reservations in all of

Houston region in month of October 2004.

Education

Graduated May 2006

University of Houston Houston, TX

Bachelor of Science

Major: Interdisciplinary Studies; Minor: General Business

17635 Riata Springs Lane, Cypress, TX 77433•832-***-****•*****.*******@*****.***

Robert A. Garland

Honors: Graduated Magna Cum Laude with a GPA of 3.56

Related Course Work: Computer studies, business management, business law and macro

economics

Training

Corporate Management Training - Enterprise

Hospital Management Training – North Cypress Medical Center

Computer Hardware/Software Capabilities

Microsoft Office: Excel, Access, PowerPoint & Word

Meditech

Yardi (leasing software)

ERAC 2.0

R eferences

References are available on request.

Contact this candidate