Customer Service Human Resources
Resume:
Jane McVey Bosch
Chandler, AZ 85249
**********@*****.***
QUALIFICATIONS
Three years of Human Resources Generalist experience, six years of Recruiter/Trainer
experience.
Bachelor of Science Degree in Organizational Communication, Business Emphasis.
Seven years of customer service experience in a retail setting, ten years in a professional office
setting.
Outstanding interpersonal and teamwork skills.
Strong organizational skills and the ability to multi-task in a fast-paced environment.
Proficient in Word, Excel, PowerPoint, Outlook.
EMPLOYMENT
Sales Associate,(Part-time, 16-20 hours per week)
April, 2003 - present
Pottery Barn Kids and Pottery Barn, Chandler, AZ
Earned “Catch the Spirit” award three times in the last two years for superior customer service to
guests and employees.
Teach monthly decorating classes.
Consistently meet or exceed daily, monthly, and contest sales goals.
Provide world class customer service by listening to each guest, explaining product features and
benefits, and surpassing guest expectations.
Human Resources Generalist, (Full-time)
March, 1999 – December, 2002
IKON Office Solutions, Tempe, AZ
Assisted 65 managers in developing skills to manage human resources more effectively through
modeling, counseling, and training.
Ensured compliance with federal, state, and local employment laws. Gathered statistics and
compiled Affirmative Action Plan, EEO-1, and VETS 100 reports.
Documented FMLA leaves and worked with coordinated dates with employees and managers to
coordinate appropriate leave dates and required paperwork.
Maintained all safety and worker’s compensation paperwork. Guided managers and employees
through the process of doctor’s appointments and drug screening. Updated and posted OSHA
300 log when required.
Human Resources Coordinator, (Full-time)
March, 1998 – March, 1999
IKON Office Solutions, Tempe, AZ
Conducted New Hire Orientation and Open Enrollment. Answered all related benefits and
payroll questions. Ensured complete paperwork was submitted in a timely manner.
Wrote job postings, facilitated background checks, and prepared offer letters.
Provided exceptional customer service to 1,500 associates, managers, and executives.
Recruiter/Trainer, (Full-time)
May, 1996 – March, 1998
IKON Office Solutions, Tempe, AZ
Developed relationships with various businesses to recruit candidates. Attended job fairs and
school career events.
Utilized existing training curriculum and created new training curriculum to meet business
demands and employee needs.
Supervised an Administrative Assistant and a Trainer.
EDUCATION
Bachelor of Science Degree in Organizational Communication, December, 1987
Arizona State University, Tempe, AZ
CERTIFICATION
American Bar Association approved Legal Assistant Certificate, May, 1992
University of San Diego, San Diego, CA
VOLUNTEER EXPERIENCE
Coordinator, August, 2009 – May, 2010, (Part-time, 20 hours per week)
Mothers of Preschoolers, International
Lead the process and direction of our 75 member group. Supervised eight steering team
members to ensure accountability for their positional responsibilities. Strategically guided the
overall MOPS program.
Acted as emcee, arranged speakers and activities for 17 meetings during the year.
Assistant Coordinator, August, 2008 – May, 2009, (Part-time, 15 hours per week)
Mothers of Preschoolers, International
Assisted the Coordinator by arranging speakers and activities for 16 meetings during the year.
Communicated effectively, both one-on-one and in front of a large group.
Publicity Coordinator, August, 2007 – May, 2008 (Part-time, 15 hours per week)
Mothers of Preschoolers, International
Created nine monthly newsletters that included pictures, articles, recipes and local events.
Parent Volunteer - Ryan Elementary School, August 2008 – present
Art Masterpiece, Back to School Bash, Fall Carnival, Field Day, Book Fair
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