Project Manager Management
Resume:
Mr. Eric Ott
Valley Glen, CA 91401
PROFESSIONAL SUMMARY
Project Manager with extensive healthcare experience in Information
Technology.
TECHNICAL SUMMARY
MS Office PowerPoint MS Project MS SharePoint Planview
Fieldglass
PROFESSIONAL EXPERIENCE
November 2009 to February 2010
WellPoint I.T. (contract) -- Project Manager
SR COB Project:
. Coordinate both Medisys IT and WGS IT activities to meet December and
January implementation dates for Senior Coordination of Benefits.
Implement functionality to support correct end to end processing of
Coordination of Benefits (COB) to ensure compliance with the Centers
for Medicare and Medicaid (CMS) regulations. Oversee development and
implementation of long term solutions for both WGS and Medisys
systems.
. Oversee, monitor and coordinate System Integration Testing and User
Acceptance Testing for both Medisys and WGS teams.
. Evaluate and document any changes to schedule, deferred production
functionalities due to defect discovery, plan of action for
remediation of defects, coordination of defect coding in regard to
impact on future releases for both WGS and for Medisys
September 2009 to November 2009
Kaiser Permanente I.T. (contract) -- Project Manager
. Lead and provide expert technical leadership to highly visible,
sensitive and multi-faceted projects.
. Responsible for setting strategic direction of projects and developing
project plans.
. Provide high quality and cost effective project management, analytic
support services and technical expertise for a broad array of issues.
October 2008 to June 2009
WellPoint (contract) - Project Manager, Business
. Oversee and manage SB853 State Mandate for translation of Vital
Documentation into threshold languages.
. Work with all areas of company to ensure all Member Facing areas are
aware of the mandate, new requirements to provide free interpretation
and translation services to the California membership.
. Interface with all local California and national service areas to
implement the mandate, overseeing training of all areas to ensure
compliance with the mandate.
. Establish process/procedures with external vendors to ensure timely
and accurate translation of documents. Establish process/procedures
with external vendors to provide interpretation for membership.
. Establish and oversee creation of Documentation Storage Library for
system generated member correspondence in conjunction with establish
and oversee creation of Translation Coordination Unit.
. Manage setup and launch of Translation Coordination Unit.
. Establish operational procedures.
. Create Process Flow Documentation for all processes.
. Oversee/manage Team Members, mentor, document and implement best
practices and lessons learned to improve performance and efficiency of
department. Create Sharepoint Storage site for team usage.
. Oversee development of standardized forms for increased productivity
and efficiency.
. Develop tracking system to manage all requests throughout life cycle.
. Develop reporting functionality and schedule for management and for
clientele.
. Mentor teammates by providing guidance, constructive feedback and
education to encourage development.
. SharePoint administration to redesign site for ease of use, links to
often-used locations, document location, and other user defined needs.
. Training as needed to facilitate use of MS Sharepoint, reducing
redundancy of storage, maintain version control and logical hierarchy
of site.
. Actively participate in MS Sharepoint training as new technologies and
updates are available and train other associates/team members on the
new technologies.
. Oversee creation of Intranet WebSite for Translation Coordination
Unit. Layout of site, determine content to be included. Review and
approve any site updates or changes. Maintain ownership and rights to
site.
March 2008 to July 2008
WellPoint (contract) -- Business Analyst/Project Manager
. SharePoint administration to redesign site for ease of use, links to
often-used locations, document location, and other user defined needs.
. Training as needed to facilitate use of MS Sharepoint, reducing
redundancy of storage, maintain version control and logical hierarchy
of site.
. Actively participate in MS Sharepoint training as new technologies and
updates are available and train other associates/team members on the
new technologies.
. Manage junior Business Analysts in creation of test case planning,
including writing of test scenarios, cases and scripts. Assist and
oversee execution of testing by junior BA's and other business users.
. Coordinator for production release management.
October 2006 to January 2008
WellPoint (contract) -- Project Manager
. Maintain project documentation for the West CDHP project, CDHP
National project.
. Preparing agenda and documenting meeting minutes. Coordinate the
development and testing effort on the CDHP project for WGS and STAR IT
Teams
. Facilitate Business Requirements Gathering activities for National
CDHP project.
. Investigates, analyzes, designs, develops and implements cost
effective solutions to business issues.
. Investigates, plans, analyzes, designs, codes, tests, implements,
trains and supports quality systems.
. Analyzes, investigates and helps to develop a proposed solution to
business sponsored initiative.
. Provides technical support to project team members.
. Oversee implementation and/or conversion projects.
. Interface with management, training and documentation with the primary
responsibility to support the customers. Manage all aspects of in the
installation process through project management.
. MS SharePoint Administrator. Site Design tailored to uphold company
standards for layout and user defined needs. Maintain access rights,
documentation control standardization and organization for logical
ease of use, storage and retrieval purposes.
. Utilization optimization for efficient file sharing management.
. Hands on primary management (administration) of Sharepoint site
including layout, navigation, look and feel of site content.
. Train users to familiarize proficient usage, including storage of PHI
and other company confidential information in a secure and controlled
environment.
Star Accumulator project:
. An emergency project on "fast track" that must implement by December
31, 2007. In a recent Department of Insurance Audit, it was
discovered that member accumulators were not being stored accurately.
This project was fast tracked to Analyze the cause, Document the
Requirements, Develop corrective coding, complete System Testing,
complete User Acceptance Testing and Implement in November and
December of 2007.
. Project Manager for the overall project, provided leadership, guidance
and direction, delivering successfully. Daily executive status
updates with Vice President of WGS Organization, daily IT Status
Updates, and daily Testing Status updates were held to keep this
project on track to deliver as mandated.
Sept 2005 to May 2006
Pitney Bowes Management Systems / Health Net, Inc. -- Project Manager
. Responsible for conducting single and multifunctional analysis at
various client sites throughout the country.
. Additional responsibilities include all aspects of data gathering and
interpretation (such as process work flow mapping, documenting
performance standards, development of performance success against
Service Level Agreements, in coordination with the Area Operations
Director and National Operations Manager, labor utilization, equipment
utilization, cost efficiencies and contract file maintenance.
Sept 2004 to Sept 2005
WellPoint (associate) -- Project Specialist
. Responsibilities included planning, organizing, directing, controlling
and leading projects within the State Sponsored Programs utilizing the
D950 platform
. Define scope, deliverables and monitor projects by developing,
maintaining and analyzing project related tasks, documentation and
applications.
. Worked closely with various business units within claims processing
and operations to develop detailed business requirements and
interfacing with IT to build, test and implement programs to enhance
the timely payment of claims.
. Oversee development of user documentation and training, including
documenting and mapping of workflow processes.
. Analyze and report on changes in scope, schedule and costs, escalating
issues to the appropriate management level (stakeholder, project
manager, project champion).
. Monitor project costs, analyze progress, and provide status updates to
stakeholders and steering committee.
. Facilitate regular team meetings, providing information to reach
decisions regarding results, scope, time, cost, resources, quality and
other project issues.
. Assist the business unit in developing testing scripts and
implementation plans to roll out the new product.
. Ensure that appropriate "sign off" has been received in conjunction
with the project plan and time line.
Nov 2002 to Sept 2004
Orthopedic Hospital -- IT Analyst
. Special Projects related to HIPPA Patient Privacy and Hospital
Administration.
. Established policy to adhere to HIPAA legislation.
. Created training information and materials for hospital staff
according to requirements and regulations of HIPAA.
. Streamlining and automating of Financial figure reporting.
. Oversee Medical Billing of all patient charges for services provided
through claims processing.
Feb 1999 to Sep 2002
Principal Financial Group DBA: Trustar Retirement Services -- Project
Manager
. Responsibilities included planning, organizing, directing, controlling
and leading corporate projects in alignment with strategic
initiatives.
. Define scope, deliverables, oversee staffing and monitor project
through life cycle.
. Support any number of projects by developing, maintaining and
analyzing project related tasks, documentation and applications.
. Analyze and report on changes in scope, schedule and costs.
. Monitor project costs, analyze progress, and provide status updates to
stakeholders.
. Train other team members on project management tools.
. Research, negotiate and facilitate cost effective and timely decisions
regarding results, scope, time, cost, resources, quality and other
project issues.
Oct 1996 to Jan 1999
Unitor Ships Service, Inc. -- Project/Operations Manager
. Relocation of the San Francisco Bay Unitor branch office to new
headquarters. Interact with Real Estate Agent, Lessor and Unitor
Management as well as various City and County Government Officials and
Agencies overseeing that all regulations were met and upheld in regard
to the relocation to larger facilities.
. Responsible for all project/operations of the San Francisco branch.
Duties included Shipping, Receiving, Pick and Pack, Port Sales,
Customer Service, Quality Control, Safety and Fleet Manager. Inventory
Control valued at approximately $1 Million, restocking/re-ordering
from suppliers around the world, Quality Control for all orders.
. Manage routing and logistics for drivers and all company vehicles
including fleet maintenance.
. Ensure that all safety regulations were met and maintained, including
Personal Safety Equipment, DOT/HAZMAT Regulations, Vehicle
Inspections, Safety Meetings, Driver Inspections and Routing
Manifests.
. Three consecutive Safety Certificates issued by the California Highway
Patrol - 1996, 1997, 1998.
EDUCATION
University of Delaware Certificate of Project Management
Mindleaders.Com Certificate of Project Management
University of Southern California Bachelors - Music Education K-
12
OTHER INTERESTS
Tavern Guild Invitational Bowling League Vice President
Tavern Guild Invitational Bowling League Webmaster
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