Training Manager

Chad M. Henderson

**** ******* ***. ** ? Canton, OH 44718

Home: 330-***-**** ? Cellular: 330-***-**** ? ***********@***.**.***

TRAINING PROFESSIONAL

Profile

Entrepreneurial manager having more than 16 years experience in corporate

training, training management, and organizational development who is

seeking an executive or senior-level management position in training,

operations, or employee development. Experienced in training and OD

projects for companies ranging from IBM to a small privately-held

businesses, in manufacturing, service, retail, and high-tech fields.

Professional Experience

The Karcher Group 2008 - Present

The Karcher Group is a full service web development company, providing web

design, programming, hosting, and internet marketing solutions to companies

across the United States.

Training Specialist - IT

. Designed and delivered new-hire training programs in areas which

support the IT team.

. Diagnosed and resolved server (LINUX and Windows) and end-user (PC and

MAC) application, operating system, and hardware failures.

. Supported software and hardware needs of remote communication devices

including IPhone, BlackBerry, and Motorola.

. Maintained LINUX and Windows web and mail servers, including new

installation and maintenance.

. Performed command line maintenance in LINUX and Exchange shell

environments.

Training Specialist - Search Engine Optimization

. Analyzed, designed, developed, implemented, and evaluated a complete

series of training modules for new and existing staff, ensuring

complete adherence to established organizational objectives.

. Implemented search engine optimization strategies to fully maximize web-

site search engine presence.

. Edited HTML and PHP to implement changes to websites via DreamWeaver

and FTP tools.

JPC Learning Center, Inc. 1996 - 2008

JPC Learning Center, Inc. was a privately held small business with peak

gross sales of $1.2 million that focuses on workforce and employee

development in the area of end-user Microsoft application training and

performance programs, for individuals and corporations across the United

States.

Director, Learning and Development

. Developed and implemented end-user computer training programs

utilizing OD strategies.

. Implemented employee development programs, including one-on-one

coaching, needs assessment, recognition programs, motivational

workshops, and knowledge based strategy plans.

. Pioneered training models and strategies that have been recognized by

the federal Department of Labor as an exemplary program for workforce

development.

. Developed and delivered Career Management programs for workforce

development clients to aid in job search and career development.

. Created objective measurement rubrics for admissions, student

progression, and performance based organizational training.

. Developed and delivered MS Office software training for workforce

development utilizing instructor led, web-based, and CBT environments.

. Worked with corporate clients to establish organizational learning

objectives through needs assessment, which ultimately included the

utilization of web-based and traditional learning models.

. Consulted with corporate clients to establish new strategies for

corporate learning which included the connection of learning

objectives with global human resource goals.

Operations

. Ran all aspects of a small business, including all financial process

and analysis, vendor relationships, AR, AP, employee benefits,

employee payroll, and the coordination of multiple high-demand

activities.

. Planned and implemented project plans in service, facility build-out,

and product delivery with 99% on-time completion.

. Led and managed a staff of up to 10 professional employees which

required the resolution of employee conflict and effective

interpersonal communication skills.

. Established and maintained full control over a budget process,

including a 40% reduction in expense expenditures to meet cash flow

demands of the business, without impacting services to clients.

. Developed and implemented strategic and tactical business plans,

including creative new product offerings (adult education classes),

employee development (incentive programs), and sales plans.

. Managed all technology needs for the organization, including server

management, workstation management, web-site maintenance, network, and

telecommunications which resulted in 100% "uptime" of technology

related services.

IBM 1993-1995

Corporate Trainer

. Selected as one of five national trainers to teach adult new-hire

participants in customer service and technical services in Atlanta,

GA.

. Developed curriculum to introduce new-hires to changed dispatch

system implemented by the organization, curriculum was then adopted

as the new standard of new-hire training.

Account Manager

. Provided 24/7 technical services to several national retail

companies in the Columbus, Ohio area, including Value City, Wendy's

International, and The Limited.

. Served as the primary liaison between IBM and the client, managing

communication between field representatives and corporate

headquarters.

. Maintained the highest per diam average of case closure in the

region, with the lowest percentage of service call backs.

. Selected as the only national technical representative to manage

the hardware and software installation of an internationally based

retail store.

Other Skills

Education and Training

Innovative classroom manager Dynamic and creative approach to

delivery

Expert in curriculum development and Focused on technology integration in

assessment classroom

Experience working with a Developed and delivered psychology

culturally, gender, and age diverse based behavior modification

population requiring the adaptation curriculum to improve employee and

of delivery skills to the audience. client performance.

Presentation

Public speaking experience with a Motivational speaking programs for

variety of audiences, including clients and students inspiring them

technical conferences and to make changes in their lives and

professional associations. careers.

Education

Bowling Green State University 1993

BS in Education

Kent State University 2007

Post undergraduate coursework in adult education.

Licensure / Certification

SEMPO

Search Engine Marketing

Microsoft Office User Specialist

Microsoft Master

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