Customer Service Medical

Shiricka Scott

*** ********* ****

Lancaster, SC 29720

Home: 803-***-****

Cell: 803-***-****

E-mail: ***************@*****.***

OBJECTIVE

Seeking a position within an organization providing the opportunity to contribute to a mobile and

stabilized organization.

QUALIFICATIONS

November 2009-Present: The American Red Cross- Charlotte, NC

Donor and Client Support Specialist

Follow Red Cross procedures to perform the tracing and recall of suspect products. Communicate directly

and precisely with customers and clients in order to retrieve products. Investigate discrepancies in donor

records and corrects, updates and verifies changes to ensure appropriate entry and confidential handling

of data. Reviews donor deferral records and retrieves products as required. Identifies products needing to

be quarantined for DDR. Identifies products for release for supervisory review. Performs donor re-entry

and re-instatements to appropriate systems. Monitor security to ensure only authorized personnel have

access to records. Perform other related duties as necessary to maintain the team workflow.

May 2007- Present: Volunteer for Van Wyck Community Initiative Organization- Non Profit

Organization, Van Wyck, SC

Receptionist

Answer telephone and give information to callers, take messages, or transfer calls to appropriate

individuals. Arrange conferences, meetings, and travel reservations for office personnel. Complete forms

in accordance with company procedures. Compose, type, and distribute meeting notes, routine

correspondence, and reports. Mail newsletters, promotional material, and other information. Maintain

scheduling and event calendars. Open, read, route, and distribute incoming mail and other material, and

prepare answers to routine letters. Operate office equipment such as fax machines, copiers, and phone

systems, and use computers for spreadsheet, word processing, database management, and other

applications.

November 2008- February 2009: Aerotek-Charlotte, NC

Benefits Specialist (Seasonal)

Worked with public and private payers, handled benefit insurance inquires at assigned facility. Interfaced

appropriately with insurance administrators, physician offices, patients and internal personnel. Developed

and maintained close interface with all components of the benefits process. Ensured that related

information is obtained, documented in detail, tracked and available for access and quality review. Made

suggestions and recommendations to manager in an effort to continually improve customer service

operations. Complied with all appropriate polices, procedures, safety rules and regulations. Performed

related duties as assigned.

April 2005-March 2007 St. Paul Travelers Charlotte, NC

Medical Team Assistant

Assisted 5 Nurse Case Managers with obtaining medical records for Workers’ Compensation patients.

Performed all administrative duties, including answering/directing telephone calls, updated and filed

patients medical records, handled correspondences, and scheduled appointments. Arranged for hospital

admission and laboratory services. Imputed Medical notes into T-Mate. Responsible for contacting

patients regarding the outcome of there office visits. Educated and knowledgeable of NC and SC state

laws for Workers’ Compensation.

October 1999-February 2002 CIGNA HealthCare Charlotte, NC

Customer Service Representative

Handled incoming telephone inquires for members, policyholders, providers and other CIGNA offices.

Assisted with problems and questions regarding benefit coverage, claim status and administrative

procedures. Effectively process PPO and HMO/Managed Care billing.

Education

Associate of Arts Degree/Psychology

Currently attending University of Phoenix: Pursuing Bachelors of Science Degree/Psychology- Graduate

March 2011

References Available Upon Request

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