Technical Writer Design

SUMMARY

. Accomplished technical writer, business analyst, course designer and

Web content writer with over fifteen years' experience in both

contract and permanent positions

. Writes clearly, concisely and accurately, translating technical

information into simple-to-understand English

. Formerly Instructor of Advanced Technical Writing and Editing,

Regional and Continuing Education, California State University,

Sacramento

. Experienced in business analysis of user requirements, work flows,

creating use cases, policies and procedures

. Experienced in user interface design, training course design and

development web design standards and usability issues

. Skilled at producing computer user manuals, system documentation,

RFP's, training manuals, online Help, intranet and Internet sites,

technical marketing materials, documentation plans and design

descriptions

. Expert level user of all standard Microsoft and Adobe office

applications

. Creates tutorials and training courses from analysis and design,

through development, implementation and evaluation

. Codes in HTML, including JavaScript and CGI, with some SQL familiarity

. Edits graphics in all document formats, produces attractive page

layouts in all applications

. For additional information and work samples, see

http://www.technicalwrites.com

SKILL HIGHLIGHTS

Microsoft Windows Adobe FrameMaker HTML

Microsoft Word Adobe PageMaker CSS

Microsoft Office Adobe Photoshop XML

Microsoft FrontPage Adobe Flash SQL

Microsoft Visio Adobe InDesign Javascript

Paint Shop Pro Adobe Acrobat Dreamweaver

RECENT EXPERIENCE

VICTIM COMPENSATION AND GOVERNMENT CLAIMS BOARD, STATE of CALIFORNIA,

Technical Writer/Consultant, 1/2009-present

. Reverse-engineered multiple Oracle, DB2 and SQL Server databases to

create data dictionaries for web-based applications in order to meet

audit requirements

. Created reports analysis dictionary, describing available system

reports and enabling improvements

CALIFORNIA EMERGENCY MANAGEMENT AGENCY, STATE of CALIFORNIA, Technical

Writer/Consultant, 10/2008-12/2008

. Documented server setup and created installation guide for Response

Information Management System, a server providing web-based real-time

access to governmental emergency response systems

CALIFORNIA PUBLIC EMPLOYEE RETIREMENT SYSTEM, STATE of CALIFORNIA,

Technical Writer/Consultant, 6/2008-10/2008

. Documented Telecom Assessment Project, an analysis of current agency

telecom environment and industry trends, recommending future upgrade

directions to include VoIP, SOA and the merger of telecom, data and

applications

DEPARTMENT OF JUSTICE, STATE of CALIFORNIA, Technical Writer/Business

Analyst/Consultant, 11/2007-5/2008

. Wrote system administrator use cases for renovation of Violent Crimes

Information Network, a Java-based web application used for public

information and law enforcement

CALIFORNIA PUBLIC EMPLOYEE RETIREMENT SYSTEM, STATE of CALIFORNIA,

Technical Writer/Consultant, 4/2006-10/2007

. Documented software design, architecture, testing procedures, database

design and security requirements for a service oriented architecture

development project to update entire system infrastructure

DEPARTMENT OF SOCIAL SERVICES, STATE of CALIFORNIA, Technical

Writer/Consultant, 12/2005-3/2006

. Documented software design, architecture, database design and security

requirements for a web-based case auditing application

. Participated in business analysis, use case creation and database

design

DEPARTMENT OF JUSTICE, STATE of CALIFORNIA, Technical Writer/Consultant,

7/2005-12/2005

. Wrote technical documentation recording build procedures, coding

standards, database design and release procedures for a Java and

Oracle-based middleware solution

SN SERVICING CORP., Sacramento, CA, Technical Writer/Consultant, 1/2005-

7/2005

. Wrote vision/scope, design documents, use case scenarios, web

interface standards, process flow diagrams in a software development

environment

DST INNOVIS, El Dorado Hills, CA, Technical Writer/Consultant, 10/2004-

12/2004

. Documented XML APIs in a new product development environment,

including writing scenarios, frameworks, SOAP structure and examples

HEALTH NET, INC., Sacramento, CA, Senior Writer, 3/2003- 3/2004

. Created sales presentations, user documentation, policies and

procedures, proposals, flow charts, training materials, website

content, brochure content in a new product development environment

ABRIGE CONSULTING, Seattle, WA, Technical Writer/Consultant, various dates

. Wrote physician's user guide for web-based application tracking

performance by selected management criteria, technical marketing

materials, patent application

BLUESHIELD of CALIFORNIA, Eldorado Hills, CA, Tech Writer/Consultant,

9/2002-10/2002

. Developed content for corporate intranet Help Desk, designed to reduce

routine calls from internal customers by providing desktop and

corporate procedures

COUNTY of SACRAMENTO, Sacramento, CA, Course Designer, 8/2001-6/2002

. Developed, designed and wrote training courses and manuals for

Materials Management module of SAP upgrade, including project

management, template design and business process analysis documenting

purchasing, financial and HR procedures

EDUCATION, PROFESSIONAL ACCOMPLISHMENTS and PUBLICATIONS

. MA in Hebrew Literature, Hebrew Union College

. BA with Honors, English, Kenyon College

. Society for Technical Communications, Sacramento Chapter, past-

president, 1998-99; received special award for Distinguished Service,

February, 2001

. Co-chair, Touchstone '99, the Northern California Technical

Publications Competition

. Published articles in Intercom, journal of the Society for Technical

Communication, "Double Your Fun," December, 2000, "Elegant

Documentation," April, 2001

Contact this candidate