Customer Service High School

MARILEE LINKER **** Selma Lane

972-***-**** Farmers Branch, TX

75234

******@*****.***

SUMMARY

Monitored status reports, worked with detailed documentation, decision

making, customer service, flexibility and trained staff are strong

qualifications.

Computer training includes Windows, Alltel CPI, Fidelity, New Track

Fidelity Information Services, MortgageServe, Microsoft Office, Outlook,

Excel, Open Office, DataEase, Paradox, Internet, Workout Prospector and

Company Owned Programs.

CAREERS

Butler and Horsch, P.A. - Dallas, TX - Eviction Specialist - June 2008 to

July 2010

! Processed state foreclosure documents through county and municipal

courts.

! Prepared foreclosure legal documents for publication and foreclose

sale.

! Processed state eviction documents through county clerk of court,

county sheriffs and constables.

! Prepared writ of possession for judicial and non-judicial county and

state evictions.

! Scheduled lockout of properties to be returned to client.

The Fountain Group - Tampa, FL - Transaction Support Group - August 2007 to

May 2008

! Placed in a temporary assignment at GMAC Mortgage.

! Processed incoming documents, correspondence, short sales,

repayment plans, financial packages, modification documents, loan

documents and various personal financial documents and forwarded to

correct department.

! Processed authorization documents to obtain information on loans

to borrowers, real estate agents and second lien servicers.

! Trained new employees to the department.

! Audited outsourced company processing.

ProVest - Garland, TX - Skip Tracer - April 2007 to June 2007

! Researched internet for names, addresses, phone numbers, credit

bureau information and bankruptcy documents.

! Reviewed documents for contact information.

! Contacted by phone for updated information to verify names,

addresses and phone numbers.

! Updated information in data base to reflect research.

Lexington & Associates - Dallas, TX - Auditor - August 2005 to July 2007

! Placed in temporary assignment at EMC Mortgage Corporation

! Created and generated monthly reports to send previous sellers

of loans.

Generated and maintained monthly department reports.

Audited monthly reports for department.

Maintained, updated and audited department wire log and check log.

Created new records for WITS system and trained department employees

on WITS system.

Marilee Linker

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Loan Servicing, Inc. - Dallas, TX - Foreclosure Monitoring Coordinator -

December 1998 to February 2005

! Monitored records for 30, 60, 90-day delinquency reports, bankruptcy,

foreclosure, full payoff and servicer accepting payments.

! Contract through computer systems and telephone conversation with

Freddie Mac, Freddie Mac's servicers, mortgage insurance companies and

attorneys for borrowers repayment plans, payoff status, reinstatement of

loans, foreclosure information in order to postpone foreclosure and

status of bankruptcies.

Updated computer system and files for delinquent borrowers on a daily

basis.

! Contact with delinquent borrowers by telephone conversation or written

communication to explain Freddie Mac's Helping Hand Program.

Reviewed financial packages from delinquent borrowers for

qualification in Helping Hand Program.

Barrett Burke Wilson Castle Daffin & Frappier, LLP. - Addison, TX - Night

Staff Supervisor - April 1998 to October 1998

! Supervised work and trained employees of Loss Mitigation Department.

! Analyzed incoming directions from lenders for preparation of loan

modification documents within state requirements for signatures by

borrowers.

Reviewed documentation from borrowers for completion before

processing to lenders and recording.

! Utilized computer programs to generate modification documents, track

files and deadlines, create letters, faxes, memos and e-mail for business

purposes.

Developed and maintained good customer relationships with lenders and

Freddie Mac.

Quest Diagnostics - Irving, TX - Lead Third Shift Client Service

Representative - February 1991 to April 1998

! Responsible for daily decisions in a fast-paced environment including

communicating with customers inquiries and accounts.

Notification of critical and stat results to doctors, hospitals and

laboratories via fax and verbal communication.

Responsible for customer support to the Houston, El Paso and New

Orleans Laboratories.

Tracking and reporting of inactive accounts for billing to proper

clients.

Preparation of daily status reports and PSC test results.

! Supervised and trained lab employees.

EDUCATION

R. L. Turner High School

Freddie Mac Customer Education Seminar

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