Customer Service Human Resources

Patricia Ofili

* **** ****** ***** * Naugatuck, Ct 06770 * 203-***-**** * ************@***.***

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OBJECTIVE:

Highly organized and detail-focused Bookkeeper /Office Manager with an exceptional track record of

accurately handling accounting work.

• Computerized/Manual Accounts Payable/Receivable

• Credit and Collections

• Month End Closings

• Account Reconciliation

• Expense Control

• Weekly Payroll Processing

• Statement Billings

• Customer Service / Client Relations

• Office Management

• Human Resources Coordination

• Staff Recruitment, Training and Supervision

PROFESSIONAL EXPERIENCE

AUGUSTINE INSURANCE, BRIDGEPORT, CT 04/02 – 05/10

BOOKKEEPER /OFFICE MANAGER

• Manage company wide accounting and reporting functions for five subsidiaries, as well as weekly payroll processes

for 5 salaried employees.

• Handle diversified Accounts Payable/Receivable and expense control procedures including bank and account

reconciliation, cash receipts, disbursements, finance charges, billings, invoicing.

• Collaborate extensively with agents, providing in depth assistance with clients.

• Supervise customer service reps and ordering office supplies.

• Doing personal emails and letters for the owner preparation of daily deposits.

• Calculating commission reports for sales agents.

• Research account transactions, demonstrating a keen ability to recognize and resolve discrepancies.

• Follow through on timely and accurate month end closings.

• Negotiate collections to expedite the clearance on delinquent accounts.

• Qualify new accounts, verification, allocation, as well as posting of details of transactions.

• Establish and maintain Human Resources related employee files reflecting salary increases, deductions,

garnishments; benefits; payroll exceptions and W 2 withholdings exercising a high level of confidentiality.

BRASS CITY PRINTING, WATERBURY, CT

BOOKKEEPER TEMP POSITION (06/2001 – 04/2002).

• Accounts payable and cash receipt and petty cash

• Quarterly payroll reports and yearly reports

• Payroll and balancing checkbook at the end of the month.

JLT SERVICES, WATERBURY, CT

ACCOUNTING CLERK (06/97 04/01)

• Bank reconciliation, customer service, cash receipts

CHESHIRE HOUSE HEALTH FACILITY, WATERBURY, CT

ACCOUNTS PAYABLE/BOOKKEEPER (01/97 05/97)

• Journal entries, bank reconciliation, account payable.

EDUCATION

Devry University, New York, NY Major: Accounting, 2008 to present

COMPUTER SKILLS: MS Word, Excel and QuickBooks

REFERENCES: Furnished upon request.

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