Technician Manager

CHRISTIAN BAUER

** ********* **. ( Ridgefield, CT 06877 ( Home 203-***-**** (

Mobile 203-***-****

********@*****.***

TECHNICAL PROFICIENCIES

Networking: Trained by Cisco instructors. Hands on experience and theory

gained through Cisco Networking Academy, including all topics covered by

the CCNA in addition to more advanced networking topics brought into

lessons by instructors.

Software: Microsoft Office, Symantec, Pointsec, Lotus Notes, Outlook,

Sametime, Snagit, ITSM, NitroPDF, Acrobat, Mind Manager, Interwise, Service

Now

Operating Systems/Server: Windows 95/98/NT/XP Professional/Vista/7/Mac

OS/Linux

Hardware: Desktop/Laptops/Printers/Servers/Cisco Switches and

Routers/Wireless AP

PROFESSIONAL DESIGNATIONS & FUTURE GOALS

. CCNA Certified (Passed CCNA exam and attained the CCNA designation in

February 2010)

. A+ Certified

PROFESSIONAL EXPERIENCE

Compucom, Dallas, TX

July 2009 - Present

Desktop Support Technician: Contract with Delta Group was ended by Swiss

Re. I was hired by Compucom from Delta Group as a full time associate at

Swiss Re performing similar duties as outlined below.

Delta Group, Farmingdale, NY June 2008 - June, 2009

Desktop Support Technician: Full time consultant at Swiss Re.

Responsibilities included troubleshooting, PC upgrade and repair, operating

systems/software installation, asset management, etc. Configured and

installed Catalyst 4500 Switches in assisting the Swiss Re Networking

Department.

Save the Children, Westport, CT

May 2008 - June 2008

Intern: Worked as a desktop support technician, a web-page editor, project

leader, conducted IT/IS department job description review, and also worked

very briefly with Microsoft Sharepoint.

Swiss Re, Armonk, NY May 2006 - August 2006 / May 2007 - August 2007

IT Department Intern: Desktop Support Technician. Responsibilities included

troubleshooting, repairing and upgrading PCs, installing operating

systems/software, setting up new users, inventorying all Swiss Re

equipment.

EDUCATION

Marist College, Poughkeepsie, NY

B.A., Psychology, Minor- Sociology, May 2008

GPA 3.4 Psychology GPA 3.4 Sociology GPA 3.9

Schiller University, Heidelberg, Germany (Study Abroad)

January 2007 - May 2007

GPA 3.6

Queens College, Queens, NY

Completed a one year Cisco Networking Academy CCNA course in December 2009.

HONORS AND AWARDS

.Deans List at Marist College

.Marist College Academic Scholarship

.Ridgefield HS Citizen-Scholar and Commitment to Ridgefield HS award

ACTIVITIES

. Captain and Coach of the Epee Fencing Team at Marist College

. Alpha Phi Delta Fraternity: Webmaster and Pledge Master; participated in

community service events.

. Co-founder and editor of Broken Arrow school newspaper at Schiller

University in Heidelberg, Germany.

PERSONAL SKILLS

. Excellent verbal and written communication skills; personable and

engaging

. Hard working, disciplined, extremely motivated with leadership qualities

. Read, write and speak German

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