Project Manager Quality Assurance

CaSandra Crittle-Collins

***** ******** *** ** *** Antonio, TX 78232 *********@*****.*** 210-***-****

SUMMARY OF QUALIFICATIONS

Exceptional record of delivering cost effective, high performance technology solutions to meet challenging business

demands. Extensive qualifications in all facets of information systems life cycle methodology from conceptual design

through analysis, implementation, deployment, user training, quality review, and enhancement.

TECHNICAL SKILLS

Microsoft Suite Visual Basic Microsoft Project Shell Scripts

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Visio Crystal Reports People Soft Java

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PROFESSIONAL EXPERIENCE

Project Manager 2003-2009

CC Charms, San Antonio, TX

Manage relationship with domestic and international clients, analyze and developed customized solutions on reducing cost within

budget. Conduct interviews and implemented process changes with manufacturers and developed training materials to instructed

clients on new processes and procedures. Accomplishment:

Invented a bookmark that would allow a user to never lose their page within a book

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Developed a nationwide marketing campaign

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Conducted training seminars on Importing and Exporting

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Negotiated cost for the sale of the company

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Systems Analyst 1 994-2002

USAA Investment Management Company, San Antonio, TX

Project Lead over multi-million dollar projects, i.e., frame relay cutover, disaster recovery, network security issues,

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Line cutovers, mid range Server and workstation upgrades. Resolved complex technical design issues through

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updates, modification and development using Informix Unix database. Improve system performance by automating

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Sales using Excel macros and Crystal Reports. Led planning meetings, analysis development, develop test cases

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using information systems methodology. Received multiple technical awards.

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Programmer Analyst 1990-1993

J.C. Penney Company, Inc, Dallas, TX

Developed, modified and implemented object-oriented Point-of-Sale applications for in-store cash registers using

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C. Drafted application test plans, case scenarios and data for Point-of-Sale applications. Published end-user

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documentation and training, also developed reporting system for the Point-of-Sale registers. Identified and resolved

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hardware and software issues. Interact with high-end management, end-users, quality assurance, and vendors

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Programmer 1987-1989

Electronic Data Systems, Dallas, TX

Solved end user problems in a Banking support capacity. Wrote and analyzed software programs in Cobol, PL1

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and JCL. Maintained open source infrastructure, and cross-platform integration on a mainframe system in an

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Banking Environment.

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EDUCATION

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Northwestern State University, LA 1987

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Bachelors of Science in Computer Information Systems 1987

Associate Degree in Business Administration 1987

Associate Degree in Mathematics 1987

Certificate in Project Management 2002

GPA – 3.2

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