Customer Service High School

SUMMARY OF QUALIFICATIONS

•

Jennifer Monroe Quickly absorbs and retains new information and procedures.

oriented.

• Readily accepts challenges. Meet or exceed all business objecti

**** ********* Dr. #203

• Highly experienced and organized.

Corona, CA 92882

• Tenacious and flexible in high-pressure situations.

Cell. 951-***-****

•

Email: Excellent networking skills. Effective negotiator.

*****************@*******.*** • Team Player. Able to relate to people at any level of business a

management.

• Proactive. Motivated. Goal-oriented. Problem-solver.

PROFESSIONAL EXPERIENCE

Tom Moffett Plumbing, INC

Receptionist

Orange, CA

February 2000 –November 2009

• Customer relations

• Booking calls

• Dispatching calls

• Invoicing

• Accounts receivable

• Accounts payable

• Managing premier club members

• SuccessWare 21

Benefit Mutual Mortgage

Loan Officer

Brea, CA

August 2003 –October 2005

• Took complete home loan applications, while building meaningful rapport.

• Reviewed clients’ Credit Reports with them.

• Ordering title.

• Opening Escrow.

• Meeting all of the conditions set by lender to ensure the funding of the loan.

• Ship disclosure packages.

• Order appraisal on home after doing a comp. check of the homes in the area.

• Send out notary with closing documents.

• Order all payoff demands, if necessary.

• Maintain contact with client every step of the loan process.

• Ordering title.

• Opening Escrow.

• Order appraisal on home after doing a comp. check of the homes in the area.

Johnny Rockets Group

Waitress

Long Beach, CA June 1998-Febuary 1999

• Server

• Carried own bank

• Bussed own tables

• Provide excellent, speedy customer service.

• Involved with Corporate Training (was a Certified Trainer)

• Entertained customers

• Seated customers

Jimmy’s Fish & Grill

Waitress

Long Beach, CA March 1996-January 1999

• Food Server

• Food Runner

• Hostess

• Bussed tables

• Seated customers

• Cashier

• Answer phone

• Took reservations

EDUCATION

•High School Diploma • Los Alamitos High School, Los Alamitos, Ca

• Long Beach City College, Long Beach, Ca

OFFICE SKILLS

• Typing 40WPM • 10 Key by touch

• Microsoft Word 2000

• Microsoft Excel 2000

• SuccessWare 21

• Filing, Faxing, Printing, Copying, Scanning, Data Entry

Contact this candidate