Software Engineer

Richard Dunklin Jr

** ***** ***** *****, ****

Forest, IL 60466

Home 708-***-**** Cell 312-***-**** ************@*****.***

Network & Desktop Support Specialist Data Recovery Specialist

Telecom/PBX Technician

Skilled and accomplished IT professional with extensive experience with

LAN's, Information Systems and Data Recovery. In depth expertise in the

implementation, analysis, optimization, troubleshooting and documentation

of information systems. Highly motivated, versatile, creative, and hard

worker. Proven track record for diagnosing complex problems and

consistently delivering effective solutions.

Qualification Highlights

? Information Technology ? Migration / Upgrades ?

Diagnostic /Repair Analysis

? Technical Analysis ? Datacenter Deployment ? IT

Strategy Development

? Systems Integration ? Network Support ?

Hardware / Software Management

Technical Expertise

Operating Systems DOS, Windows (95, 98, Me), Windows NT

Workstation, Windows NT Server 4.0,

Windows 2000 & 2000

Professional, Windows XP Home Edition & XP Professional,

Microsoft Vista, Microsoft Windows 2000 Server,

Microsoft 2003 Server.

Hardware IBM ThinkPads/desktops, HP/Compaq

laptops/desktops, Dell laptops/desktops,

Gateway laptop/desktops, Acer laptops, HP LaserJet and

DeskJet printers, Lexmark Laser and Optra

Color printers, Canon Bubble

Jet printers, Epson Color Stylus printers, Xerox Laser printers,

Ricoh LaserJet printers,

Palm, PDA devices, Wireless Access Points, Cable/DSL Routers

Polycom, Video Equipment,

Video Cameras, Audio equipment, Conferencing equipment

Software Office 97, Office 2000, Office 2003

& Professional, Office 2007, Office Home Edition, Norton

Ghost, Norton Utilities, Internet Explorer, FireFox,

Netscape, Norton Antivirus, McAfee Antivirus, Microsoft

FrontPage, Visio Professional, Black Ice, Black Ice

Server, Visual Route, Comview, SolarWinds, PC Anywhere,

WebEx, Network Streaming Remote/Host, GoToMyPC,

Microsoft Project, Lotus Notes, Microsoft Outlook 2002-

03, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat,

Adobe InDesign, DreamWeaver, Corel Draw, Sound Forge,

Adobe Premiere, After Effects, AutoCAD, ACT 2000, Network

Inventory Pro, Active Port, Advance Port Scanner & IP

Scanner, Norton Internet Security Suite, McAfee Internet

Security Suite, Zone Alarm Security Suite.

Networking DNS, DHCP, WINS, TCP/IP, IPX/SPX, FTP,

VPN.

Telecom/PBX NEAX2000 IVS, CallXpress 4.0, AIMWORX Manager 5.0.

3Com NBX 100 IP

Administration Utility

Security Management Honeywell Enterprise Building Integrator

Professional Experience

Locke Lord Bissell & Liddell LLP, Chicago, IL

January 4, 2010 - Present

National law firm, offering creative and effective

solutions for all areas of law.

Software Applications Analyst

. Create installation scripts (upgrades, new software, installs

previously done manually) as assigned.

. Perform initial testing of all scripts.

. Copying appropriate installation and executable files to all

deployment server shares.

. Add jobs to the software portal, granting appropriate permission

rights for users.

. Add, move or change software permissions (install

software\install on approval) for users and groups.

. Imaging computers, creating, setting up and scheduling jobs in

Altiris Deployment Console.

. Investigate and report any software problems or configuration

issues.

. Run InCtrl to report and investigate any software problems and

conflicts.

. Install and test new software that will be used in various

departments in the firm.

Richard Dunklin Jr

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Cubellis Inc, Chicago, IL

August 2007 - January 2009

Design firm offering full-service architecture,

interior design and engineering services.

IT Support Specialist

. Support computer and software issues for interior

designers, architectural and structural engineers in the

Chicago, Ft Lauderdale, Dallas, Atlanta and Naples offices,

e.g., Microsoft Office, Outlook, Photoshop, InDesign and

Illustrator.

. Install and configure software used by the engineers, such

as M-Color, AutoTurn, Revit and Google Sketch-UP, AutoCad

2008 for doing architectural drawings.

. Perform software upgrades and installations for architects,

interior designers and engineers.

. Create log scripts for remote offices for access to

different cad storage shares.

. Use active directory for resetting passwords, create user

accounts, change account permissions and adding computers

domain.

. Perform move, add and changes for computer systems and VoIP

phones for users in the office.

. Placing orders and maintaining inventory for computer

upgrades, printers and peripherals.

. Travel to Ft. Lauderdale, Dallas, Atlanta and Naples

offices for network installations, computer setups and

upgrades.

. Give new hire orientations to new employees on network,

internet, phone and electronic mail policies.

. Train users on how to configure voicemail and phone

greetings through 3Com internet interface.

. Train users on setting up WebEx meetings for users and

other offices

. Setup and train users on connecting to other offices

for meetings and connecting laptops for powerpoint

presentations on Polycom VSX1000.

. Troubleshoot VPN connection issues on laptops. e.g.,

dropped connections or connection lost.

. Create FTP folders on FTP server with appropriate

permission levels for users and clients to retrieve and

send architectural drawings.

. Manage and create all email signatures for all offices

using Dreamweaver.

. Troubleshooting and configuring Black Berry phones with

Verizon and ATT.

. Adding, modifying and deleting black berry user

accounts on the black berry enterprise server.

. Troubleshoot connectivity issues on 3102 and 2101PE

3Com VoIP phones, also changing extensions changing phone

names and physical phone issues.

. . Work with 3Com engineer on resetting phone switch,

removal and resetting of digital subscriber line cards.

. Help external clients and vendors connect to video/audio

equipment for power point presentations.

. Coordinate office move of all computers, networking

equipment, printers and plotters into new office location.

. Work with network engineers and CTO in the

implementation and setup of the new Chicago office network.

. Rack all networking equipment into new server racks.

. Coordinate and work with the new building electricians

for the installation of Voice and Data T1 lines into new

server room.

. Connect and run all network cables for all office

computers, copiers, laser printers and plotters into Core

3Com switches.

. Work with architects and electrical engineers on the

installation of all video/audio electronics, cabling,

conduit installations.

. Maintain inventory and ordering of all paper, toner,

and ink cartridges for laser printers, copiers, plotters

and wide format printers.

. Troubleshoot paper jamming and paper feed issues on all

network printers and plotters.

Future Path Trading LLC, Chicago, IL

February 2003 - July 2007

Global Futures trading firm, providing

electronic trading, trading technology and trading education.

Lead Desktop & LAN Support Specialist

. Maintain asset database inventory on all computers and

networking equipment for company.

. Maintain parts/serial numbers and warranties on all

computers, accessories and networking equipment.

. Install all hardware components for computers, such as

hard drives, memory and video cards.

Richard Dunklin Jr

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. Perform windows patches/updates, virus updates on all

workstations.

. Troubleshoot all computer hardware and software issues,

e.g., Microsoft products and various trading applications.

. Manage, create and update all laptop and desktop Images

with Norton Ghost and Acronis Trueimage.

. Configure, install and manage all desktop computers with

Logmein software.

. Setup, configure and move all Dell workstations for

traders, brokers and employees.

. Install appropriate trading and financial software on

computers.

. Designed and built company's trading room for traders,

e.g., connecting computers, monitors, cabling, APC units

network printers, cable television monitor and connections.

. Work with network engineer on installing printers onto

different VLANS.

. Replace toner, pickup rollers and fusers on all HP laser

printers.

. Email domain migration from futurepathing.com (Microsoft

SharePoint hosting) to Fptrading.net (Exchange.usa.net

hosting).

. Maintain and administrator all email boxes by changing

email addresses, mailbox limits, mailbox rights, public

folder rights, calendar creations, address books and

archiving old mailboxes.

. Run monthly reports on email boxes, email traffic and

virus/spam activity.

. Configure and setup email archiving server for archiving

all emails sent to and from email domains.

. Modify, add and change user accounts on file server and

domain controllers.

. Create and modify shared directories on file server,

also give users appropriate permissions to shared

volumes.

. Perform windows updates and patches on file server.

. Perform daily backup of file servers using retrospect

backup software.

. Update links, upload trading software and make changes to

company website.

. Implemented Yipes T1 and SBC point-to-point WAN

connections for new office location.

. Troubleshoot WAN connectivity problems with network

engineer.

. Install Sun Fire 280R, V120, V100 servers and Cisco

networking equipment into server racks.

. Install new memory and processors into 280R servers.

. Rack, install and configure all Dell Servers for data

center.

. Setup and configure Dell 1750, 1850, 2750 PowerEdge

servers for TT trading software.

. Configure agents traps, community strings, gateway,

IP's, terminal services and SNMP services on

Dell servers

. Add and modify user accounts on active directory for TT

trading software.

. Install WIC and DSU/CSU cards into Cisco routers with

network engineer.

. Install and configure DS3 switch and PDU's for power

management control.

. Install Fan bay, supervisor engines, Flex WAN modules

and power supplies into Cisco 6506.

. Setup and monitor backup power on APC XL5300 for

networking equipment.

. Run all networking cables in network racks for Sun, Dell

servers and Cisco equipment.

. Install black box cable management system for network

cable runs in network cabinets.

. Create manuals for adding new users to the account

manager system

. Create setup procedures for using electronic trading

software.

. Install, configure and test connectivity speeds on

DSL/Cable routers to the servers and trading exchanges for

traders home office.

. Troubleshoot users trading and connectivity problems to

internet servers.

. Research, develop and implement technical proposals for the

purchase of computers, software and networking equipment

for the company.

. Training employees to use phone system for recording,

forwarding and retrieving voicemails.

. Recording the company's announcements in CallXpress

software. (i.e. arranging to have someone record them).

. Manage and administrator NEC PBX system for company.

Creating, archiving\restoring, generating reports,

creating\deleting extensions for all voice mailboxes. Also

change time and record special messages for night, day and

holiday hours.

. Moving physical phone lines on punch down block to

different data jack locations.

. Moving physical recording lines on punch down block to

different data jack locations.

. Mange and administrator Honey Security Building Enterprise

system. Manage and create new user access cards, give users

appropriate access levels onto different floors and rooms

in office.

Richard Dunklin Jr

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Arthur Andersen, Chicago, IL

January 1998 - June 2002

Global provider of accounting and auditing

services, and tax consulting.

PC Support & Data Recovery Specialist (level

III)

. Install and troubleshoot all software and hardware problems on

laptops and desktops.

. Install PC hardware for computers (i.e. hard drives, memory, video

cards).

. Organized data recovery procedures for users with crashed

or damaged hard drives.

. Reconfigure desktops and laptops with Norton Ghost.

. Configure and troubleshoot all palm pilots and other PDA

devices.

. Test and troubleshoot DSL connections for all home office

users.

. Install, configure and troubleshoot TCP/IP and IPX/SPX

protocols for remote dialing.

. Setup, troubleshoot and configure Lotus Notes for users.

. Test network data jacks with network compass to ensure

proper connection to servers.

. Configured and support Windows 95, 98, 2000, Windows

NT & Windows XP Professional.

. Resetting user passwords, grace logins and intruder

lock s with Novell 4.11 & 5.1 administrator.

Aon Consulting, Chicago, IL

June 1997 - January 1998

Global provider of risk management services, insurance

and reinsurance brokerage, and human capital consulting.

PC Specialist (level II)

. Setup, install and troubleshoot all Lotus Notes issues for users.

. Help setup users and client computers to A/V equipment for

presentations.

. Troubleshoot all users hardware and software problems.

. Setup new users on Token Ring Network.

. Reset remote user connection to dial-in server.

. Help with the daily backup of the WANG server.

. Help with physical move and relocation of Compaq Novell servers.

. Help with the installation of Token Ring Mau's in the network closets.

. Install and configure graphics software for marketing department.

. Setup Macintosh's on Token Ring network for users.

. Setup and configure HP LaserJet printers on network.

. Perform cleaning maintaince on HP LaserJet printers.

Graphic Designer/IT Consultant

Provide graphic design, printing and IT services for church

organizations and small businesses.

. Provide effective technical education and IT solutions to

small companies and church organizations.

. Improving daily business operations for church

organizations by planning, designing and impletementing

cost effective IT solutions.

. Research and prepare proposals for improving the day to day

operations of small companies and organizations.

. Provide computer hardware, software and network support to

local businesses and churches.

. Design business cards, logos, brochures and other marketing

materials for local businesses.

. Give lectures to high school students on the various areas

of Information Technology for career days.

. Configure setup and run audio and video editing systems for

churches.

Education

June 1995

Columbia College

Chicago, IL

Bachelor of Arts Degree: Computer

Graphics/Computer Animation

References:

Available on request

Contact this candidate