Engineer Manager
Resume:
MARC JOHNSON **** CHARTER OAK DRIVE, PLEASANT
GARDEN
NORTH CAROLINA 27313
ablyy5@r.postjobfree.com
OBJECTIVE
Seeking a Windows Administrator/System Engineer/Citrix Engineer or IT
Manager opportunity with a company that would allow me to perform in a Skills
demanding atmosphere that will fully utilize my over 19 years of
experience and talent while broadening and refining my repertoire and AutoCAD
knowledge in the rapidly advancing Information Technology field. I Backup Exec
maintain strong network design, installation and management skills and Dameware
possess proven technical leadership and management capabilities coupled Citrix XenApp
with an acute sense of planning foresight, as well as hard working 6.0
ethics with precise documentation and communication skills. Citrix PS
4.0/4.5
SUMMARY Citrix MF XP
Infrastructure architect and design, setup and startup of Windows 2003 Citrix MF 1.8
and 2008 Active Directory LAN/WAN Networks
IT Manager of level 1, 2 and 3 Support groups consisting of multiple Citrix NFuse
staff members. Deep Freeze
Technical leader for multi-site, multi-domain Windows 2003 and 2008 Heat Helpdesk
enterprise infrastructure.
Member of Global Infrastructure Active Directory migration team. Kaspersky
Manager of infrastructure test lab consisting of servers, desktops, Antivirus
laptops, etc. LabManager VM
Project lead on multiple Active Directory and Exchange migrations
Comprehensive detailed system/network documentation specialist MS Exchange
Precise communication and collaboration with peers and clients 5.5
Managed multiple new and ongoing projects from the design, testing MS Exchange
phase to the roll-out and completion phase. 2003
MS Frontpage
EDUCATION MS Office
Computer Information Technology, A.A.S. 97-2010
2010 Share Point
Guilford Technical Community College, Jamestown, NC 2007
GPA 3.5 Sophos
Studies focused in System Management and Administration, technical Antivirus
planning, and Project management. Symantec
Antivirus
SharePoint 2007 Configuration and Administration Course Symantec
2010 Ghost
David Totten, Consultant, Raleigh, NC Symantec SSR
Network Administration and Support Concentration, LAN Certificate Track-IT
2004 helpdesk
Guilford Technical Community College, Jamestown, NC Trend
Security+ Course OfficeScan
2005 Visio
Guilford Technical Community College, Jamestown, NC VMWare
Cisco Certified Network Associate Course VNC Remote
2004 Windows 2008
New Horizons, Greensboro, NC SVR
Windows 2000 Active Directory Design and Administration Course Windows 2003
2002 SVR
New Horizons, Greensboro, NC Windows 2000
Citrix Metaframe Administration Course SVR
2000 Windows NT
New Horizons, Greensboro, NC SVR
Windows 7
Windows XP
Windows 2000
EXPERIENCE Pro
Bell Partners Inc, Greensboro, NC Certification
Jul 2009 - Present s
System Administrator/Engineer, Solutions Architect MCSE
MCSA
Installation, setup and administration of a Windows 2003 and 2008 MCP
Active Directory Domain Servers in the test and production A+
environments. Day-to-Day activities include monitoring and maintaining Network+
the Windows 2003 and 2008 AD environment, the Citrix XenApp 6.0 server CCA
environments and the Exchange email environment.
Installation, setup and administration of Trend Micro Officescan
Antivirus enterprise, Kaspersky Enterprise Antivirus, Deep Freeze
client enterprise and Windows System Update Server environment.
Other duties include the creation and maintenance of all common desktop
environment images for enterprise desktops, laptops and servers,
utilizing Symantec ghost and modified Barts PE imaging/boot disc.
Design, create and maintain system scripts for login and group policy
objects in both kix and vbs scripts.
Utilize Backup Exec for backup and restore functions within the
enterprise.
Design, build and maintain the enterprise test environment for software
and hardware within the domain.
Administration of Exchange 2003 exchange email environment.
Installation, setup and administration of Citrix XenApp 6.0 environment
on windows 2008 R2 Server environment.
Installation, setup and administration of Apple Macbook, Mac Server,
iPad and iPhone environment within the current Active Directory
environment.
Research, design, test and implement technical and application
solutions for the enterprise user's environment.
Technical lead for multiple IT related projects within the test and
production environments.
Create and maintain user support and system engineer group
documentation and processes for all server, desktop and laptop builds,
imaging procedures, software install setup and install procedures.
Assist user support in Track-IT ticket escalation to resolve issues
within the infrastructure.
Center for Creative Leadership, Direct Contractor, Greensboro, NC
Jul 2006 - Feb 2009 Citrix/Windows System Engineer
Installation, setup and administration of a Windows
2000/2003/VMWare/LabManager Servers in the test and production
environments. Day-to-Day activities include monitoring and maintaining
the Windows 2003 AD environment, the Citrix Metaframe and Presentation
server environments and the VMWare virtual environment.
Other duties include the creation and maintenance of all common desktop
environment images for enterprise desktops, laptops and servers,
utilizing Symantec ghost and modified Barts PE imaging/boot disc.
Setup and maintain Intranet server for user support and system
engineering web pages utilizing IIS and FrontPage 2003. Utilize
Symantec system Restore to reimage or transfer images from old to new
servers.
Utilize VMWare and LabManager for creating virtual lab servers for
testing of applications in the test and production environments for
software developers. Also tested MS Virtual PC and other virtualization
products. Technical lead for multiple IT related projects within the
test and production environments.
Create and maintain user support and system engineer group
documentation and processes for all server, desktop and laptop builds,
imaging procedures, software install setup and install procedures.
Assist user support in Heat ticket escalation to resolve issues within
the infrastructure.
EDS/Thomas Built Buses, High Point, NC
Feb 2003 - Jun 2006
Citrix/Windows/Exchange System Administrator
Windows Active Directory 2000 and 2003 Migration Project Leader, Site
Technical Leader, Systems Architect and Designer, System Administrator,
Exchange Administrator, Citrix Administrator and Customer Support.
Designed, installed, setup and administration of 50 Windows 2003 HP
Servers utilizing Windows 2003 Active Directory. Migration of 650
Windows 2000 Professional, Windows XP Professional and NT workstation
desktops and Laptops from a NT 4.0 domain environment into a new
Windows 2003 Active directory environment.
Setup and maintained Intranet server and web page utilizing IIS 6 and
FrontPage 2003. Utilized VERITAS Backup Exec 9.1 for Data storage
management of production server data. Administration of move, add and
changes of desktops and VOIP telephone systems within the
infrastructure.
Designed and implemented Windows 2000 and Windows 2003 Active Directory
infrastructure from multiple Windows NT4 domains.
Designed and implemented new Windows XP professional common desktop
images via Ghost.
Designed and implemented new Exchange 5.5 server migrating multiple
exchange email domains into a single email domain.
Designed and implemented multiple documents and infrastructure drawing
detailing the infrastructure processes and installation and setup of
various software and hardware components. Responsible for
restructuring and documenting according to SOX compliance.
Designed and implemented Windows 2003 Exchange 2003 migration project
from Exchange 5.5. Successfully migrated 650 Exchange 5.5 mailboxes to
Exchange 2003, setup Outlook Web Access for users and migrated users
PST files into mailbox storage groups on local SAN storage device.
Support and Maintain global connection for corporate intranet. Work
with global support centers resolving connection and DNS issues.
Research and construct project proposals for current and future
hardware and software purchases. Maintained software and license
inventory for infrastructure.
Manager of infrastructure test lab and Level 1, 2 and 3 user support
group.
ComputerNet Resource Group, On-Site at Syngenta, Greensboro, NC
Aug 2001 - Feb 2003
Windows System Engineer/Level IV Global Client Support/Lab Manager
Installation, setup and administration of a 30 NT 4.0 and Windows 2000
Compaq Servers in a test lab environment. Installation, setup and
administration of a 35 Windows 2000 Professional Compaq and Dell
desktops and Laptops in a test lab environment.
Day-to-Day activities include ghosting of images to desktops, utilizing
unattended files to build servers for lab testing. Setup and maintain
Intranet server and web page utilizing IIS 5 and FrontPage 2000.
Utilize VERITAS Backup Exec for Data storage management within the lab.
Member of Global Infrastructure Active Directory migration team
responsible for configuration, installation and setup of Compaq Data
Center for Windows 2000 production network in North America and
Singapore.
Responsibilities included pilot testing of Windows 2000 server builds
on various Compaq server complete with hardware and software
configuration for unattended setups. Hardware racking and configuration
of various Compaq servers and tape storage devices. Installation and
configuration of various servers with Windows 2000 unattended build.
Post installation testing of server builds and Compaq hardware, as well
as complete installation documentation. Assisted in training of various
team members on server build installation procedures.
Member of Global level IV technical support group for Syngenta Windows
2000 Professional desktop/Laptop build. Responsibilities include -
pilot testing of Windows 2000 professional build on various Compaq
desktops and laptops complete with hardware and software configuration
for syspreped/ghosted images. Each case followed up with complete
documentation.
Newbreed Corporation, Greensboro, NC Feb
2001 - Aug 2001
Citrix Systems Administrator
Installation, setup and administration of a multi-domain user NT 4.0
and 2000 Server network containing over 150 servers accompanied with
usage of TCP/IP, DNS, WINS, and DHCP. Installation, setup and
administration of Citrix Metaframe 1.8 and NFuse to multi-site server
farm hosting customer sites with over 40 published applications and
four Citrix load balanced Windows 2000 servers.
Completed recent documentation project of entire NT network with Visio
drawings and data spread sheets.
Performed daily monitoring with NT performance monitor and document
results of all servers. Respond to tickets in the help desk queue and
train help desk personnel on how to troubleshoot future issues.
EDS/Thomas Built Bus/Diamler Chrysler Account, Greensboro, NC
Oct 1999 - Feb 2001
Site IT Manager/ Windows Engineer/Exchange Administrator/Citrix
Administrator/Systems Administrator
Responsibilities include - management of the entire IT infrastructure
from setup and maintenance of all IT related equipment to user level
support for all onsite and offsite employees. Installation, setup, and
administration of a multi-domain, multi-site NT Server network
accompanied with usage of TCP/IP, DNS, WINS, and DHCP.
Installation, setup and administration of all end user desktops and
applications. Maintain NT security, as well as data tape backup and
offsite storage management. Maintain and administrator Exchange 5.5
E-mail servers.
Assisted with installation, setup and administration of Citrix
Metaframe with over 20 published applications running on Citrix server
farm. Configure Cabletron switches and hubs for Plant wide Network
connectivity for workstations and barcode devices. Install and setup
network printers and plotters via HP Jetadmin. Preparation of new
desktop PC's for clients via ghosting stations.
Created contingency plans for disaster recovery and redundancy
Contact this candidate