Customer Service Information Technology

********@*******.*** **** SW ***th Place - Miami, Florida 33196 (305)

***-****

Gabriel Silva

Objective

To provide computer technical support and customer service, where I may

apply my knowledge and gain additional experience, while contributing to

the success and growth of the employer.

Skills

Up-to-date knowledge in Computer Hardware / Software installations,

upgrades and repairs

Proficient in Microsoft Word, Excel, PowerPoint and Outlook; 60 wpm typing

speed

Bilingual: Fluent spoken and written Spanish and English

Fast learner with strong technical and problem-solving skills

Professional, dedicated, reliable and trustworthy

Experience

04/2010 - Present Florida International University Miami, FL

Computer Technician Division of Information Technology

Support and provide assistance troubleshooting Windows and Apple desktops

and laptops

Conduct Network troubleshooting, and troubleshooting/repair of hardware

and peripherals

Install and configure local and network printers

Use Customer Service Management Software to manage and log tickets/work

orders

04/2008 - 5/2010 The Home Depot Miami, FL

Cashier/Phone Center Associate

Answered high-volume of calls in multi-line phone center, provided

customer service and responded to inquiries; performed general clerical

tasks as needed

Operated cash register to conclude sales and other transactions: returns,

orders, and client account payments; counted and balanced opening and

closing till, daily

Conducted new employee orientation and training

Education

01/2010 - Present Florida International University Miami, FL

Pursuing Bachelor of Science in Information Technology

Completed coursework includes: Technical Writing, and Java Programming

09/2009 Keiser University Miami, FL

Associate of Science in Information Technology

Completed coursework includes: Computer Service and Support PC System,

Multi-User Operating Systems, Principles of Information Security,

Supporting Client Operating Systems, Essentials of Networking, Managing

and maintaining Server Operating Systems, Applications Support,

Implementing Directory Services, Internetworking Technologies,

Implementing a Network Infrastructure, and Designing a Secure

Infrastructure

Cumulative GPA: 3.25

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