Customer Service Management

T iffany A. Franklin

**** ********* ** *

Jacksonville, FL 32220 Home: 904-***-**** / Cell: 904-***-****

E-mail: t **********@*****.***

Objective: Seeking a position with a company that will allow me to utilize my aviation administrative,

technical and organizational skills in a challenging work environment.

SUMMARY OF QUALIF ICATIONS

Over 10 years of mili tary experience

In terface with all ages and ethnic backgrounds

Can manage numerous priorities through multi-tasking and priori tization

Able to work as a team player, independently in a fast-pace environment

Maintain discretion when handling sensitive and confidential mat ters

WORK EXPERIENCE

U nited States Navy (Senior Enlisted Management) October 1995-October 2005

Maintenance Administrative Manager / Aircraft Logs & Records technician / Optimized NALCOM IS Database

A dministrator / Maintenance Production Supervisor / Equal Opportunity Representative / Information

Systems Supervisor

E nsured high-level aircraft technical administrative support by preparing and proof reading

maintenance entries, receiving multiple aircraft and engine components.

Supervised the Logs and Records Division of 20 personnel maintaining 15 H-60, 13 CH-46, and 30 S-3B

a ircraft log books and various engine log books ensuring all Scheduled Removal Components (SRC) and

technical directive configuration management were accurate and properly phased and coordinated.

Exceptional management ability for planning and directing the configuration management and control

for assigned programs for the electronic versions of Aircraft Logs & Records through the Naval Aviation

Logistics Command Management Information System (NALCOM IS).

Performed Aircraft/Engine auditing functions of Aircraft Inventory Readiness Reporting Systems

(AIRRS), Aircraft Engine Management System (AEMS) and DECKPLATE to ensure system security,

database integrity and configuration was maintained in support of Chief of Naval Operations (CNO) Aircraft

M aintenance Programs.

P rovided valuable input assisting in cutover from and individual stand alone TYCOM Aircraft Inventory

Readiness System (AIRS) to a diversified universal TYCOM Aircraft Inventory Readiness System (AIRRS).

Coordinated and conducted on site visits for rebuilding and t raining of AV3M Micro Reporting System

between SPAWAR and Atlantic Fleet activities.

Performed t roubleshooting and upgrades to the Naval Aviation Logistics Command Management

I nformation System (NALCOMIS) Database. Maintained valid and current backup copies of all Naval

Aviation Logistics Command Management Information System software and databases. Performed database

saves and restores when required.

Constructed and managed the Central Technical Publications Library consisting of over 1000 technical

p ublications and 500 technical directives.

Screened, verified and approved 5000 Naval Flight Records (NAVFLIRS) for aircraft assigned to

aviation squadron, totaling 4,000 f light hours and more than 800 Aircrew Survival Equipment

p reventive/corrective aviation maintenance actions.

Maintained accountability of $100,000 in maintenance department computers. Managed the help desk

p roviding customer service to correct computer software and network t rouble call discrepancies.

Managed the education and awareness t raining on the Navy’s Equal Opportunity policy and grievance

p rocedures to help promote a positive work environment for 400 personnel assigned to aviation squadrons in

t he battle group.

E DUCATION/TRAIN ING/CERTIFICATES/LICENSE

U.S. Navy Specialized Training Courses: Aviation Maintenance Logs and Records Management,

Aeronautical Technical Publications Library Management, Navy Aviation VIDS/MAF and SCIR

Documentation, NALCOMIS System Administration For Organizational Maintenance Activities (OMA),

N ALCOM IS Aviation Maintenance Phase 3 System Administrator/Analyst, OPTIM IZED NALCOMIS System

A dministrator/Analyst OMA, Optimized NALCOMIS Database Administrator/Analyst I MA, Naval Aviation

M aintenance Control Management.

A DDIT IONAL QUALIFCATIONS

Proficient with Microsoft Office Applications, including Word, Excel, PowerPoint and Outlook.

Able to type over 50 words per minute.

Contact this candidate