Service Maintenance

Anthony Burrows

**** ******* ******

Fort Wayne, Indiana 46806

****************@*****.***

Day/Evening Phone: 260-***-****

EXPERIENCE

**/**** –06/2010 Digital Communications, Fort Wayne Indiana

Technician

Installation, service and maintenance of a wide range of Vodavi Digital phone and integrated

Voicemail systems.

Patch panel and new rack installation.

Cooperative efforts with Phone Company to meet customer expectations. (i.e.

Troubleshooting, T1/PRI cutovers, and new line installs.)

Experience with the design, installation and maintenance of VOIP (Voice over Internet)

network products.

Voice and data cable installation and maintenance (4 pair up to 100 pair, also CAT 3, 5, and

6).

Verification of CAT 5/6 cabling to ensure proper requirements are met to perform network

applications efficiently.

Extensive use of various testing and installation equipment: Telephone (butt-in) test sets, tone

and probe testers, copper qualification testers, digital multimeters, soldering equipment,

punchdowns, fish tape, as well as many other applicable tools and equipment.

09/2005 - 08/2010 United States Army Reserve, Fort Wayne Indiana

Intelligence Analyst

Prepared all source intelligence products to support the commander.

Brief high level military officials on intelligence findings. Analysis and evaluation of

intelligence holdings.

Analyze current intelligence holdings to identify gaps and subsequent collection

requirements.

Draft periodic and special intelligence reports, plans, and briefings.

Trained in the proper use and function of SINCGARS radio systems.

In-Process detainees with investigative questioning, iris scanning, fingerprinting, and

photographing.

Background investigations/fingerprinting on individuals wishing to obtain government

security clearances.

Train new Iraqi Police candidates in preparation to eventually serve their country in a law

enforcement capacity.

04/1987 - 12/2006 Northwest Airlines, Fort Wayne Indiana

Customer/Equipment Service Representative

Directed staff to effectively perform station operations.

Extensive training on the safe and effective handling for shipments of hazardous

materials/dangerous goods.

Ground security coordinator; organized and assigned duties in the event of an emergency or

security issue.

Provided detailed analysis of runway and ramp conditions to dispatch as well as the pilot in

command.

Performed weight and balance procedures to ensure safe and efficient aircraft operations.

Directed the Fuel Management System to ensure proper fuel usage and determine future

operational needs.

Operate and service various job related equipment: Forklift, Bucket Truck, Push tractor, Belt

loaders.

EDUCATION

09/1995 ITT Technical Institute Fort Wayne, IN, United States

Associate of Applied Science - Electronic Engineering

GPA 3.5

09/1996 ITT Technical Institute Fort Wayne, IN, United States

Bachelor of Science – Automated Manufacturing Technology

GPA 3.4

2007 United States Army Fort Bliss, TX, United States

Combat Life Savers Course

2010 Ivy Tech Community College Fort Wayne, IN, United States

(Currently enrolled through the Department of Workforce Development)

GMAW Welding- American Welding Society Certification

SKILLS

Proficient in the following Microsoft Applications:

Word

PowerPoint

Excel

ADDITIONAL INFORMATION

Top Secret Security Clearance, compartmentalized. Military origin. Current.

AWARDS

Awarded the Bronze Star for exceptional meritorious service during Operation Iraqi Freedom.

Achieved high scores on both the Armed Services Vocational Aptitude Battery and the Army Physical

Fitness Tests.

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