Customer Service Manager
Resume:
Kristin Beasley
Lithia,fl 33547
Cell: 618-***-****
Email: **************@*******.***
QUALIFICATIONS:
. Over seven years experience in Case Management
. Three years experience in Benefit Eligibility
. Skilled at learning new concepts quickly while working well
under pressure
. Able to communicate and interact effectively with individuals at
all levels
. Self-starting, goal-oriented strategist whose confidence,
perseverance and vision promote success
EXPERIENCE:
01/07-2/10 State of Nebraska
Omaha, NE
Social Service Worker
. Assessed needs and determined eligibility of individuals and
families for economic and family support programs (e.g. Food Stamps,
Financial, and Medicaid Service)
. Gathered and verified information regarding income, resources,
and household composition through personal interviews
. Computed budgets and documented activities using the states
computer system (NFOCUS)
. Managed between 160 and 180 cases while emphasizing excellent
customer service, timeliness, and effective communication skills
08/06-10/06 Northside Mental Health
Tampa, FL
Care Manager
. Provided intake to discharge Care Management services consisting
of: assessment, planning, linking, monitoring, and advocacy to
children and families assigned to community based care
. Completed monthly progress reports
. Referred children and families to appropriate community services
. Established and maintained effective working relationships
04/06-08/06 Salvation Army Tampa,FL
Misdemeanor Probation Officer
. Monitored compliance of court recommendations
. Completed progress reports
. Assessed needed services
05/04-09/04 Suncoast Mental Health
St.Petersburg, FL
Case Manager
. Provided needed services and coordinated youths' involvement in
positive educational, vocational, and recreational activities
. Provided daily Case Management
. Completed progress reports as required
. Referred families to appropriate community services
12/02-05/04 Northside Mental Health
Tampa, FL
Case Manager
. Provided intake to discharge Care Management services consisting
of: assessment, planning, linking, monitoring, and advocacy to
children and families assigned to community based care
. Completed monthly progress reports
. Referred children and families to appropriate community services
. Established and maintained effective working relationships
08/02-12/02 State of Florida
Tampa, FL
Child Protective Investigator
. Completed progress reports as required
. Referred children and families to appropriate community services
. Assessed needed services
. Prepared appropriate court paperwork
12/00-05/02 Mid-America Behavioral Healthcare, Inc.
Belleville, IL
Mental Health Professional
. Completed daily and monthly data sheets
. Served as part of the Community Support Team
. Provided supervision and assistance in daily living skills for
Group Home residents
EDUCATION:
2000 Bachelor of Arts in Sociology Southern Illinois University at
Edwardsville Edwardsville, IL
Contact this candidate