Manager Operations
Resume:
JOYCE TORNEO
Bristol, RI *2809
*******@*****.***
Articulate, focused and successful professional with a solid record of
finance operations and loan servicing experience. Excellent planning,
analysis and problem-solving abilities. Proven supervisor with team-
building and collaboration skills. Works well independently and in team
settings, maintaining communications and reporting relationships to meet
deadlines.
V Managed the day-to-day servicing operations activities for $75B and
$300M loan portfolios
V Developed and analyzed data to effectively monitor/audit servicing and
compliance
V Led/Participated in corporate-wide projects - data conversions, record
retention, system testing - to increase servicing efficiencies and
reduce risk
V Implemented procedures and training to ensure federal and state
compliance and client retention
V Prepared annual budgets and forecasts
V Performed comprehensive review of loan securitization trusts and
distribution, and account reconciliations
V Wrote staff job descriptions, goals, assessments, evaluations, and
procedures
V Analyzed and Resolved complex issues related to customers and internal
system processes
V Wrote Business Emergency Plan for subsidiary office
V Produced and Presented material at annual board meetings
V Built cohesive relationships with business units and clients to
develop a joint vision and mission
EXPERIENCE
2008 - Date Volunteer with non-profits and private duty while seeking full
time work
2000 - 2008 SLM Education Credit Finance Corporation (A Sallie Mae
Company); East Providence, RI
Operations Manager
1992 - 2000 Connecticut Student Loan Foundation; Rocky Hill, CT
Default Recovery Manager
Contractual Collections Supervisor
EDUCATION & TRAINING
B.A. - American Studies; St. Joseph College, West Hartford, CT 3.64
GPA
A.S. - Business Administration; Manchester Community College,
Manchester, CT
1995 -2007 Various management, leadership and industry seminars and
workshops
TECHNICAL SKILLS
Microsoft Word, Excel, Access and PowerPoint; PeopleSoft; Outlook;
Arriba, Hyperion
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