Technician Software

Location:

Posted:

August 17, 2010

J erVaughn Ferguson

Targeting Entry-Level Helpdesk Positions

Upcoming University of Phoenix graduate offering a strong academic background in IT combined with excellent

internship experience as a helpdesk analyst.

Consistently recognized for technical troubleshooting skills used to rapidly and cost effectively resolve challenging

technical issues.

Quickly learn and master new technology; equally successful in both team and self directed settings; and proficient in a

range of computer systems, languages, tools and testing methodologies.

Education

Techskills Technical School 5005 Rockside Rd. Suite #400 Independence OH 44131

(2007 2008) A+ Hardware and A+ Software classes completed

University of Phoenix–3401 Enterprise Parkway, Beachwood, OH Degree expected 10/10

Associate of arts Information Technology Program l GPA: 3.0

Concurrent Employment with College Studies:

Helpdesk Technician (2006 to2007): Vertex Computer Systems, Responsible for providing networking/desktop

support and perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and

work excellence in providing IT support to students and faculty.

Inventory Analyst, Adelphia Communications (1998 to 2006): Responsible for working with inventory systems,

conducting physical inventories, inputting data for material issues, marinating files in addition to daily clerical duties.

Handling of COD’s and assisting the department in meeting monthly and yearly goals.

IT Experience

Vertex Computer Services, Enterprise Pkwy Twinsburg Oh, 44087

Supervisor: Michael Birtic

Helpdesk Technician (2006 to 2007) Handled technical troubleshooting within an enterprise environment, including

system crashes, slow downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the

timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

Selected Contributions:

Handled 30+ technical/mission critical calls daily and consistently met high service standards.

Assisting the Vertex Services Company in providing software development and IT consulting services.

Technology Summary

Systems: Windows 9X/NT/2000/XP/Vista, Mac OS

Software: MS Project, MS Visio, MS Office, Lotus Notes

Available for Relocation & Travel