Manager Project
Resume:
Rebecca Bach, PMP
Farmington Hills, MI *****
ablyp6@r.postjobfree.com
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PROFILE
Project manager with extensive lockbox, accounts payable and IT background
who excels at organizing complex projects and following them through to
completion. Thrives on consulting with clients to help them meet their
objectives; quickly analyzes problems and develops workable solutions while
improving processes. Acute attention to detail with focus on optimizing
results for the company. Sets high standards for herself and the team;
conscientious and diligent. Excellent communication and training skills;
coaches and motivates others. Recent PMP certification.
EXPERIENCE
Lockbox Operations Manager, Daimler Financial Services, 2007-2008
Lockbox Operations Manager, DaimlerChrysler Financial Services Americas
LLC, 2007
Assistant Manager Lockbox Control, DaimlerChrysler Financial Services
Americas LLC, 2001-2007
Active in numerous projects, including integration of Daimler and Chrysler
payment processing systems. Oversaw high-volume processing of payments.
Resolved transmission and portfolio-system payment issues.
Reviewed/approved bank reconciliations in compliance with company policies.
Managed vendor relationship with lockbox systems, bank and treasury.
Managed and responded to ISO, SOX, NACHA and financial audits; implemented
corrective actions as required. Developed and performed user acceptance
testing for program changes to payment processing systems. Designed and
implemented training for various contact centers. Supervised and coached 4
team leaders with 7 indirect reports.
. Managed multiple accounts receivable lockbox transmissions - both
paper-check and ACH transactions including WEB, TEL, PPD and ARC.
. Oversaw processing of 3 million payments in the amount of $2 billion
per month.
. Implemented consolidated check-image archive for approximately 220
active users resulting in annual savings of $486,000. Managed vendor
performance and monitored system security.
. Worked with lockbox vendors to implement ARC (conversion of checks to
electronic payments).
. In-sourced Web payments from external vendor to internal system.
Created new processing tool.
. Oversaw successful separation of lockbox payment processing systems
during Daimler and Chrysler Financial split with no interruption in
cash flow from customer payments.
Department Information Administrator, CDI (for DaimlerChrysler Financial
Services) 2000-2001
Provided desktop support and troubleshooting for all levels of end users.
Resolved technical problems and obtained solutions to keep users
productive. Maintained and upgraded PC equipment and software.
. Worked on integrating Mercedes' computer systems into Chrysler
Financial systems.
. Provided training and support for executive end-users (CEO, CFO, vice
presidents).
. Set up executive-level international video conference calls and
diagnosed problems.
. Created and maintained Novell user accounts for more than 150 users.
Technology Integration Specialist, Flagstar Bank, 2000
Member of 2- to 4-person team who traveled nationwide to client sites of
various sizes to install proprietary mortgage software. Assessed clients'
computers and networks for compatibility with Citrix MetaFrame
installation. Performed troubleshooting for installation problems.
. Trained clients in small groups to use newly installed financial
software.
ADDITIONAL EXPERIENCE
Technology Manager, GLP & Associates, 1997-2000
Processed all incoming business transactions, checking for accuracy.
Arranged second- and third-level problem resolution for clients. Met
multiple deadlines for business submissions, which affected agents'
paychecks. Implemented quality controls for customer service requests and
issues. Installed computer software, repaired computers, supported network
and provided technical support for sales force.
. Supervised office staff; oversaw business submissions of statewide
sales force of 100+ agents.
. Verified accuracy of agents' work utilizing National Association of
Securities Dealers' (NASD) regulations and Northern Life Insurance
guidelines.
Assistant Accounts Payable Coordinator, Clinical Care Associates of the
University of Pennsylvania Health Systems 1995-1997
Performed processing of accounts payable through full accounting cycle.
Processed payment request forms, checking for correct asset identification
and allocations. Oversaw the matching of invoices with purchase orders and
verified the information. Worked with vendors to resolve billing
discrepancies. Maintained company checkbook, including monthly
reconciliation.
. Generated average check run of 300 checks per week for $575,000 in
absence of accounts payable coordinator.
. Assisted with computer conversion from SBT accounts payable system to
AMS system.
Freelance Interpreter - Self-Employed
Interpreted for clients using Oral, Signed English and American Sign
Language. Provided platform, small group and one-on-one interpreting.
. Settings included medical, business and educational (elementary, high
school, college & Ph.D.).
EDUCATION
Bachelor of Arts in Liberal Studies, Neumann College, Aston, PA
Associate of Arts in Interpreter Education, Community College of
Philadelphia
CERTIFICATIONS AND TRAINING
PMP Certification, Project Management Professional, from Project Management
Institute - February 2010
A+ Certification from Computing Technology Industry Association - September
1999
National conferences:
NACHA - National Automated Clearing House Association,
AFP - Association for Financial Professionals,
TAWPI - The Association for Work Process Improvement, Inc.
Other training: HR and Talent Selection, Data Security, Diversity
SOFTWARE PROFICIENCIES
Office Programs: Microsoft Office (Excel, Word, PowerPoint), Lotus Notes,
Outlook, Visio
Operating Systems: Windows, Novel 4.x, MS DOS
Accounting: SAP, ESQL (database)
Miscellaneous: Mainframe 3270 - RUMBA, Citrix MetaFrame, pcAnywhere, video
conferencing
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