Customer Service Quality Assurance

STEVEN P. GRUBB

** **** *****, ********, ** *****

302-***-**** Home, 302-***-**** Cell

ablyow@r.postjobfree.com

http://www.linkedin.com/in/number1stevey

OBJECTIVE

Seeking an Operations, Manufacturing, Production, Personnel,

Transportation, or Customer Support position.

SUMMARY OF QUALIFICATIONS

. Experienced professional with strong background in quality inspection,

applying new process procedures, and leading change initiatives. Problem-

solver and multi-tasker with results oriented philosophy. Responsible for

managing team production processes achieving progressive results. Team

builder and leader experienced in personnel training and leading by

example.

. Professional skills profile:

Process improvement

Compliance inspection

Coordinating

Auditing

Change leadership

Inventory and materials management

Project management

Planning

Vendor relations

Safety integration

Personnel management

Document tracking and data analyzing

. Microsoft competencies (Outlook, Word, Excel, PowerPoint).

. Experienced color matching, mixing/blending of paint related coatings

and chemicals.

PROFESSIONAL PROFILE

CHRYSLER LLC - NEWARK, DE

1989-2008

Quality Assurance Specialist/Paint Team Coordinator

Led and coordinated continuous process improvements and change

initiatives. Excelled in root cause analysis and communication.

Developed standard operating practice written objectives (SOP).

Experienced following Good Manufacturing Practices (GMP). Led 5s

sustainability implementation and employee compliance. Executed safety

measures and ensured requirements followed. Led and coordinated

rotating team functions achieving positive results. Synchronized inter-

department project operations. Influenced and evaluated team

motivation directives. Liaised between team and department. Reviewed

final line shipping containment. Managed team's materials and

supplies. Assessed processes with phosphates, rust inhibitors,

deactivators, and chemicals. Effectively worked with primers, enamels,

acrylics, waterbornes, and top coatings.

. Issued company Quality Excellence Award.

BROOKS ARMORED CAR SERVICE INC - WILMINGTON, DE

1981-1989

Supervisor/Route Service Manager

Managed and supervised multiple employee crews. Transported cash,

coin, securities, bonds, and precious metals. Supervised shift

operations, money room and vault audits, coin reserves, field

operations, and dispatch responsibilities. Directed shipment

assignments and check-in procedures. Maintained company to client

relationships by providing superior customer service. Documented and

prepared Bills of Lading. Reviewed accountability and discrepancies as

a member of internal Accident Review Board.

. Certificate of Service and Excellence awarded by Mayor of

Philadelphia and Police department for pursuit and apprehension of

two armed bank hold-up suspects.

. Qualified and classified distinguished expert marksman.

. Drove lead armored vehicle for largest gold and silver shipment in

U.S. history.

. Obtained status as a trained armed guard and armed air courier.

STEVEN P. GRUBB

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ADDITIONAL SKILLS AND/OR QUALIFICATIONS

Valid class B (CDL) driver's license

Hand and air power tool operations

Welding/metals hands-on coursework

Automation and hydraulic inspection

Lean manufacturing experience

Forklift experience

Current U.S. passport

Root cause analyzing

Blue print/schematic interpretations

Clean room manufacturing experience

Measuring fluids, temperatures, viscosity

Obtained yearly examinations for respirators

Hazmat training and MSDS interpretations

Weapons training and firing range experience

Industrial safety training participation

Equipment inspection

Managing for productivity

Teamwork/Collaboration

Validations

Industrial spray gun repair

EDUCATION

WILMINGTON UNIVERSITY - NEW CASTLE, DE

Bachelor of Science - Magna Cum Laude - Organizational Management - GPA

3.95

National Honor Society - Sigma Beta Delta

Dean's List

UNIVERSITY OF DELAWARE - NEWARK, DE

Engineering Technology

DELAWARE TECHNICAL AND COMMUNITY COLLEGE - WILMINGTON, DE

Computer Programming

ADVANCED STAFFING TRAINING INSTITUTE

Certificate and completion of program requirements

Contact this candidate