Manager Project

Carl Clayton

*** ***. **, ** *****

***************@*****.*** 310-***-****

PROFILE

Resourceful account manager/ client service associate with excellent

problem solving and communication skills; multitasking abilities and a

willingness and desire to work hard.

EDUCATION

. Williams College, Williamstown, MA Bachelor of Arts; Double Major:

Political Science and History 2008

. Williams College Study Abroad, Accra, Ghana Winter 2005

EXPERIENCE

Credentials Analyst/ Account Manager/ Client Services, ISO, Jersey City, NJ

2009-

. Nine month project credentialed one thousand ISO Claim-search clients

. Personally managed one hundred accounts per month and ensured client

satisfaction while acquiring time-sensitive information

. Improved client satisfaction by being reliable contact point and

promptly responding to client inquires; quickly remedied client

problems

. Coordinated on-time delivery of project with continuous contact with

clients and maintained meticulous paper records, Excel spreadsheets

and Saleslogix records

. Supported ClaimSearch personnel with various projects and completed

peripheral administrative task.

Credentials Analyst/ Project Analyst, Medversant, Los Angeles, CA 2008-2009

. Coordinated credentialing and recredentialing process by conducting

internet research, and initiating telephone, fax, and email contact

. Tracked and reported the status of the credentialing/recredentialing

process in Microsoft Excel and Access, and maintained confidential

electronic practitioner credentials and quality files.

. Established and maintained relationships with various organizations to

ease information exchange, learned do's and don'ts of client contact

interaction and relationship building

. Maintained high level of accuracy over 60-70 hour work week, while

adhering to strict project deadlines

. Responded to client and management inquiries regarding the

credentialing/recredentialing process

Getty Archival Intern, Historical Society of Long Beach, Long Beach, CA

Summer 2007

. Cataloged and wrote detailed descriptions historical objects into the

database and insured and maintained integrity of historical objects

while adhering to strict project timelines

. Assisted production of museum newsletter by researching, and writing

articles

. Researched famous local individuals and wrote summaries that were used

at annual event

. Edited and critiqued several major grant proposals

. Coordinated job duties and supervised eight volunteers and a high

school intern

SKILLS

. Mac and PC systems.

. MS Word, Excel, and PowerPoint. Photoshop, Lexis-Nexis, PeopleSoft.

Past-Perfect, MS Access, Word-Press, HTML, Saleslogix, and can easily

learn new skills.

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