Customer Service Account Executive

Jessica D Duffey

**** ******* **.

St. Charles, MO 63304

636-***-**** (Home)

636-***-**** (Mobile)

**************@*******.***

SUMMARY OF QUALIFICATIONS:

. 6 years of staffing and sales experience with two leading full

service professional staffing firms in scientific, engineering, and

finance/accounting capacities.

. Solid communication and presentation skills; capable of interacting

effectively with external clients.

. Application of creativity, technology, and industry expertise to

provide quality customer service.

. Strong computer skills and experience with Microsoft Office

Applications.

PROFESSIONAL EXPERIENCE:

ADP (Automatic Data Processing), St. Louis, MO

Major Accounts District Manager (7/2009-7/2010)

. Source, develop relationships with, and strategize with executives and

business owners of companies of 50-1000 employees to develop solutions

for reaching business goals and objectives.

. Market ADP Workforce Management Solutions targeting:

o Managing cash flow and reducing costs

o Attracting, retaining, and developing top talent

o Increasing employee engagement and productivity

. Collaborate with sales team members, technology and solution

consultants, and other ADP divisions to develop effective solutions

and presentations.

Aerotek Scientific LLC, St. Louis, MO

Recruiter (05/2008-03/2009)

. Provide flexible and permanent staffing solutions and career

management for small, mid-size, and large scientific firms

. Responsible for all recruitment activity, including:

. Sourcing: Identify leads through cold calling, networking, and

Internet job posting boards. Perform company and market research.

Also responsible for college recruiting, including on-campus career

fairs, interview sessions, and career workshops.

. Qualifying: Perform pre-screening, interviews, and reference checks

to provide a fully packaged candidate.

. Matching: Provide candidates matching specific client needs.

Proactively market candidates to current and potential clients to

identify job order leads.

. Submittal/Send Out: Prepare credentials for internal and external

submittal. Coordinate site meetings with clients.

. Placement: Organize and execute consultant orientation upon offer

acceptance.

. Retention: Maintain follow up with candidates, consultants, and

clients, carry out performance reviews, and implement corrective

action.

. Responsible for management of flexible consultants, including

compliance with employment laws and regulations, coaching, and

consultant/client issues.

. Consistent recognition in top 5 Weekly Recruiter Rankings for gross

profit amount in the Central Division.

. Achieved 5th highest gross profit increase among Recruiters during

Third Quarter in 2008.

Kforce, Inc., St. Louis, MO

Account Manager/Account Executive, Scientific (7/2003-5/2008)

. Provide flexible and permanent staffing solutions and career

management for small, mid-size, and large scientific firms.

. Cross-trained as an Account Executive. Experience with cold calling,

candidate marketing, lead sourcing, qualification, and management of

new/existing clients, fee negotiation, and retention. Operated as

the sole Account Executive several times during my employment.

. Responsible for all recruitment activity, including:

. Sourcing: Identify leads through cold calling, networking, and

Internet job posting boards. Perform company and market research.

Also responsible for college recruiting, including on-campus career

fairs, interview sessions, and career workshops.

. Qualifying: Perform pre-screening, interviews, and reference checks

to provide a fully packaged candidate.

. Matching: Provide candidates matching specific client needs.

Proactively market candidates to current and potential clients to

identify job order leads.

. Submittal/Send Out: Prepare credentials for internal and external

submittal. Coordinate site meetings with clients.

. Placement: Organize and execute consultant orientation upon offer

acceptance.

. Retention: Maintain follow up with consultants and clients, carry out

performance reviews, and implement corrective action.

. Responsible for management of flexible consultants, including

compliance with employment laws and regulations, coaching, and

consultant/client issues. Maintain rapport with Corporate HR.

. Achieved record flexible headcount in 5/2006.

. Recognized as a Top 10 Veteran Producer for the Scientific Division

in 2006 ($249K in gross profit).

. Market recognition for flexible sequential revenue growth in 2006

($326K YOY increase).

. Market recognition for Market of the Quarter, First Quarter 2008.

*Kforce Scientific Division was acquired by Aerotek Scientific, LLC in

5/2008.

Engineered Lubricants (contract), Maryland Heights, MO

Quality Control Laboratory Technician (8/2002-7/2003)

. Utilized instrumental and wet chemical techniques for testing in

support of Quality Control.

. Performed instrument qualification and assisted with method

development for a new piece of laboratory equipment.

. Authored and revised Standard Operating Procedures to prepare for ISO

certification.

VOLUNTEER ACTIVITIES:

March of Dimes, St. Louis, MO

. Fundraising and participation in March of Dimes March for Babies in

2006, 2007, 2008, 2009, and 2010.

. Selected as Ambassador Family for March for Babies in 2009.

. Organized team and individual fundraising activities for family team.

. Selected to represent the organization in local media events (i.e.

radio and television interviews) for various March of Dimes events.

EDUCATION:

University of Missouri-Columbia, Columbia, MO

Bachelor of Science, Animal Science

GPA: 3.1

PROFESSIONAL MEMBERSHIPS:

Institute of Food Technologists

American Chemical Society

American Pool Players Association

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