Customer Service Management
Resume:
Michael C. Morris
Converse, TX 78109
************@*****.***
Profile
-Over 15 years of experience in spectrum management, and mobile/portable HF,VHF,UHF SATCOM
(LOS), and data systems.
-Skilled in technical control operations, interference analysis, and RF propagation in 162-174, 406-
420, 150, 800 and 900 MHz bands.
-Experienced in land mobile radio network modeling, RF analysis, network design, and frequency
planning of PSMR, conventional, and trunking systems.
-Managed technician shop, supplies, and incoming/outgoing inventories.
-Highly motivated in providing IT technical support/customer service to valued users.
-Well organized, detail oriented, self motivated, to meet company standards and deadlines.
-Proactive in seeking out potential problems, identifying shortfalls and taking corrective action to
ensure superior performance for customers.
Accomplishments/relevant work experience
-Led 35 information systems technicians in daily operations which provided fast, reliable, voice and
data communications customer/technical support to over 1500 subscribers.
-Managed communications technician shop, supplies, incoming/outgoing inventories and over 500
pieces of telecommunications equipment valued at $1.5 million. Ensured shop supplies and inventory
were replenished daily.
-Coordinated shipment and repair of PC hardware, peripheral devices, and LOS telecommunications
equipment ensuring smooth turnaround time to inventory.
-Installed peripheral devices such as monitors, printers, operational software, and PC hardware to user
specifications and requirements.
-Managed and monitored various HF, VHF, UHF, and SHF data, secure and non-secure voice
telecommunications systems to ensure 100 percent operational readiness and availability.
-Managed communications division planned maintenance system keeping telecommunications
equipment within operational specifications and maintaining a 98 percent equipment readiness rate
over a three year period.
-Performed above/below deck installation/termination of fiber optic and copper wire cabling for new
and relocation of systems.
-Performed connect, disconnect, relocation of PC hardware, peripheral devices, and
telecommunication LOS RF equipment as required by current and new customers.
-Wrote employee periodic evaluation reports and conducted career enhancement counseling for 35
information systems technicians.
-Performed operational test, required adjustments, and maintenance on antennas and communications
equipment as required for optimum performance.
-Performed land mobile radio network modeling, design, and interference analysis for VHF/UHF
conventional, trunking, and PSMR systems.
-Drafted land mobile system connectivity, and detailed diagrams for use by field technicians during
maintenance and system upgrades.
-IWN program management and spectrum development for the state of Oregon.
-Federal Partnership for Interoperable Communications (FPIC) Representative USDOJ.
-Federal Interoperable 25 Cities Project management and development representative USDOJ.
-Managed radio frequency assignments for US Department of Justice law enforcement division for
accuracy, approval and ensuring continuous use.
-Performed frequency selection and interference analysis of DOJ assets in accordance with user
requirements and federal regulations.
-Performed IRAC Frequency Assignment Subcommittee (FAS) Agenda reviews for federal
compliance and prevention of interference on adjacent channels of DOJ assets.
-Managed over 12,000 federal frequency licenses for the US Navy and Marine Corps for accuracy,
approval and ensuring continuous use.
-Managed the JSC Spectrum XXI frequency management program and database.
Employment History
2005-2008 Spectrum Management Analyst BAE Systems Fairfax, VA
2004-2005 Frequency Manager KForce, Mclean, VA
1984-2004 Information Systems Technician, US Navy San Diego, CA
Education
1980-1984 Andrew Jackson High School, Cambria Heights, NY
1985 Completed Radioman Class “A” School.
1991 Completed Technical Control Operations School.
1992 Completed 3M Maintenance, administration, and operations.
1999 Completed Leadership Management
2003 Completed the Spectrum 21 Frequency Management course.
2004 Completed ATDI Hertz Warfare Radio Planning/Modeling.
2009 Microsoft Office Suite
2009 - 2010 BS Management Information Systems Ellis University of New York Institute of
Technology
2010 - Present Park University BS Management Computer Information Systems
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