Customer Service Sales

Kelly V. Connelly

*** ******* *****

Blackwood, NJ 08012

Kcmc6901@hotmail.com___________________________________________________________856-207-1853

Profile

Over 10 years of experience in the mortgage industry in conjunction with all aspects of the loan process.

Proficiencies in administration, communication, technical support, sales, and customer service. Self-

motivated, reliable, hard working with a positive attitude. Productive independently as well as team

oriented.

Profession Experience

Popular Mortgage Servicing, Inc. Cherry Hill, NJ 2003 - 2009

Post Closing Auditor / Due Diligence

Review Loans to ensure data integrity and compliance with company policy as well as state and federal

regulations and investor guidelines.

• Audited over 500 loans in a two week period for securitization and mixed use sales.

• Worked with own branch and title companies to correct loan deficiencies and obtain

missing documents to ensure compliance.

• Input and compared documents to document tracking system.

• Assist auditors in completing additional loans.

• Prepare collateral file for securitization and sales

• Review collateral file preparation and make corrects if needed.

• Provides verbal and written reports of auditing findings to management.

• Update and maintained monthly spreadsheets to report branch accuracy on completed

files.

• Other duties/projects as directed by manager.

Popular Mortgage Servicing, Inc. / formally Equity One, Inc Marlton, NJ 2001 - 2003

Resolution Representative / Investor Securities/Post Closing

Review loan file suspense notices provided by posting closing auditors. Prepare corrective documents

and communicate with borrowers, branch offices and title agents to obtain corrections.

• Prepare collateral files.

• Coordinate document resolution efforts with branch offices, title agents, attorneys,

borrowers, auditors, secondary marketing, collateralization group and QC.

• Prepare corrective documents such as but not limited to mortgage,riders, notes

and addendums.

• Perform follow-up on outstanding resolution items in order to have the loan

collateralized and securitized.

• Maintain deficiency excel spreadsheet outlining loans in process of resolution and

status of efforts to clear deficiency.

• Research the Ernst system for county recorder requirements and forward

corrective documents for re-recording.

• Follow up on outstanding documents to complete a mortgage file.

• Review documents and forward to investors

• Double check audit sheets of post closing auditors.

Key Home Equity Services Mt. Laurel, NJ 1999 - 2001

Post Closing Clerk/Assistant

• Receiving legal documents, logging recorded information, and forwarding legal documents

to lenders and investors.

• Request and obtain legal documents to follow-up for records and investors.

• Retrieve and prepare files to assist in the marketing of sales, bankruptcy and foreclosures.

• Forward non-system legal documents to appropriate lenders.

• Respond to incoming calls regarding documentation and forward to borrower, brokers, title

companies, and investors.

• Assist in assignments to counties for recording.

• Maintain spreadsheets & records of documents received.

• Communicate with other post closing assistants to ensure proper procedures.

• Maintain accurate records for all file locations.

Hartford Haircuttery Runnemede, NJ 1994 - 1999

Keyholder/Stylist

• Hairstyling and greeting customers.

• Inputting client information into computer database.

• Open and close store operations.

• Handling and dropping bank deposits into bank depository.

• Running reports from company specific software.

• Control product inventory.

• Overseeing stylists and customer service

Sam’s Club Deptford 1992 -1999

Membership/cashier

• Ringing out members (customers).

• Handling store money.

• Operating computers for member service.

• Processing credit applications.

Lewis Machinery Runnemede, NJ 1991 - 1992

Receptionist/Office Clerk

• Filling and faxing

• Answer phones.

• Data entry into computer.

EDUCATION

Camden County Community College 1993

Business/Liberal Arts

PB Cosmotology School 1994

Cosmotology license

TECHNICAL SKILLS / PROFESSIONAL DEVELOPMENT

Proficient in Data Entry, Mortgageware, LSAMS, Database(DocTrak), Microsoft Outlook, Microsoft Excel,

Microsoft Word, FIS Document Imaging, Bankers Edge 2004-2008, Magic Training.

Contact this candidate