Manager Customer Service

Michael Junior Petitfrere

*** ********** ** *-****:

******@*******.***

Jersey City, NJ 07306 Phone: 973-

***-****

EDUCATION: Saint John's University, Queens, New York

Bachelor of Science, May 2008

Major: Mass Communications and Business Administration

Cumulative G.P.A.: 3.2; Major GPA 3.5 (A=4.0)

Saint Peter's College

Jersey City, New Jersey 07306

Computer Information Science

September 2003-December 2005

SKILLS: Languages & Office skills

. English, French

. Hardware: PC, Macintosh, Fax And Scanner

. Advanced with Microsoft Office (Word, Excel, Access,

PowerPoint, FrontPage, Publisher, Outlook), SQL, SAS,

SPSS, QuickBooks, Efax (Paketel, Messenger,FaxFinder

Client), Lotus Notes, Visual C++, Java and Oracle/E-

business.

. Competent in Web research, written and oral

communication, records management, desktop

publishing, computer software troubleshooting and

strong internet research skills.

. Over two years of experience in administrative

positions working with business document, interacting

with customers and working in datawarehouse

(Datamax).

. Demonstrated ability to work independently, took

responsibility for establishing and meeting

deadlines, and learned effectively

. Strong presentation, organizational and teamwork

skills

. Ability to keyboard 60-70 wpm; filing; faxing,

scanning and teamwork skills.

EXPERIENCE: Ricoh Corporation - Data Analyst - New Jersey: January 2009 -

Present

Ricoh's customer database: billing, shipping information,

sales, and personal information etc. Communicate with

customers on a daily basis to gather and documented

business transactions. Perform data processing tasks

research and resolved customer return invoices due to

incorrect addresses and longstanding problems. Work

independently on creating and modifying reports for senior

managers on a monthly basis and many times on demand. Also

assist on creating and auditing current and future

quarterly reports for department.

NYJTL/SASFNY - Data Analyst/Admin Assistant: September 2007

- January 2009

Nonprofit organization, responsibilities include but not

limited to; of reviewing, adding and editing students'

information from various schools in the five boroughs.

Perform high quality data processing tasks including:

management, manipulation and archiving of students' data

into various formats for reports and analyses. Write

reports and generating documents to support the validity of

data on a regular basis. Maintain schedules and prepare

required materials for delivery to clients and answer

telephone and personal inquiries as to statistical

procedures and information.

Walgreens Co. Inc, Assistant Store Manager-New Jersey:

November 2005- August 2007

Assist in managing a 24hr store (top store in its

district), duties include hiring new employees, managing

and scheduling a staff of 15-20, stocking the shelves on a

regular along doing seasonal and merchandise reset, work at

least one overnight on a weekly basis. Pharmacy Tech

Certified.

Lowe's Corporation, Department Manager-New Jersey: July

2004-November 2005

Duties includes, maintaining a clean and efficient working

environment, managing the seasonal department, ordering

merchandise, reviewing inventory, setup schedules,

providing customer assistance and entering new customer

information in the store database. Started as a part-time

employee and moved up the ladder to become a department

manager.

The Maury Show, Production Assistant Intern - New York:

Summer 2004, 2005

Responsibilities include but not limited to: prepare

talents and staffs travel arrangements and expense reports,

organizing meetings; filing, binding and providing general

production help.

Parsippany Pediatrics, Bookkeeper Assistant - New Jersey:

September 2002-July2004

Assist in preparing, controlling, balancing and checking

various accounts. Enter daily financial transactions either

manually or by computer, help maintain general ledgers,

recording the status of various accounts and make sure that

all the accounts balance.

HONORS: Top Customer Service Awards, Walgreens Northeast Region

July, October-December 2007

Most Improve Store, Walgreens 2007

Member of Saint Peters College Soccer and Track & Fields,

2003-2005

National Honor Roll Student, 2003

REFERENCES: Available upon request

Contact this candidate