Technician Service

Alfredo R. Molina

**** ***** ******* ***. #***

Los Angeles, California, 90027

323-***-**** cell

323-***-**** home

Senior Technician-Field Service Engineer

Career Profile

• Senior field technician with over thirty-four years of comprehensive experience in

innovative oversight of teams and technology.

• Responsible for the supervision and leadership of fifteen Bank of American’s field

service technicians.

• Responsible for servicing and installing Bank of America’s /Diebold equipments such

as: computers, ATMs, alarms, video equipment, copy machines, and much more.

Professional Background Experience

Security Pacific-- Senior Technician Field Service, Los Angeles, Calif. (1989-2000)

Bank of America/Diebold-- Senior Technician Field Service, Los Angeles, (2000-2004)

Pendum -- Senior Technician Field Service, Los Angeles, Calif. (2005 to 2008)

Bancsource – Senior Technician Field Service, Los Angeles,( 2009)

Senior Technician for one of the world’s leading corporation in the United States. The company

had over 600 sites in the Los Angeles County .

• Senior Technician responsibilities included:

1. Installations and constant maintenance of Bank of America’s/Diebold

equipments.

2. Monitor RMS

3. Establish and maintain a good working rapport with co-workers

4. Keep manager informed of all conflicts of concerns

5. Maintain a high standard of qualify on service

6. Maintain parts and supplies at a level where assigned equipment can be

effectively maintained

7. Respond to all priority calls within time constraints

8. Reduce costs by providing quality, lasting repairs and PM’s all

equipments including ATMs, COIN, vault, protective, and other

equipments

9. Provide necessary assistance and support to other technicians

Significant Accomplishments

• Bank of America/Diebold project team that replaced old computer systems and

equipments from a Token Ring Land to CAT five cable network/land.

• Increased productivity and reduced overtime of my team of field service technicians by

using strategically planned methods to trouble shoot technological problems in advance.

• Expert problem solver. Proven analytical abilities. Excellent interpersonal skills and

great team builder.

• Highly organized and strategic planner. Superior ability to thrive in a fast paced

environment.

Experienced and Involved With:

• Office machines ( IBM computers, bill counters)

• Test Equipment (LAN meter, Cable testers, Digital multi meter)

• Telephone Systems(Telephone sets, Cable termination)

• Team Building/Motivation

• System Security Repair

• NCR proof machine, unicys encoder, microfilms; sharp encoder machine

• ATM service/repair

Development Education and Professional

• Associate of Art in Electronics-Microcomputer Service Technician National Schools,

Los Angeles, Calif.

• A+ Certification

• Additional Courses/Workshops- These courses/workshops gave me training

opportunities to keep ahead of technology and increased opportunities outside Bank of

America/Diebold.

• El Salvador High School Instituto Francisco Menedez- Graduated in 1983

• Languages: Fluent in Spanish and English

Reference

• Available upon request

Contact this candidate