Manager Customer Service
Resume:
Evert J. Sabogal
*** **** **, **********, ** **109
973-***-**** (C); Email: *****.*******@*****.***
Career Focus - Information/Installation Technician
Strengths: Take charge professional who is creative and team oriented, with
ability to think strategically, resolve problems, dependability and
leadership skills to be able to assist with a team.
EDUCATION
Abraham Lincoln School Dominican Republic. High school diploma, class
of 2002.
Netcom Information Technology, New York, NY
A+ Hardware certified Network + certified
A+ Software certified
EXPERIENCE SUMMARY:
TECHNICAL SUPPORT
. Provided technical support for incoming calls, emails, and voice
messages
. Charged with network troubleshooting, port forwarding, cable
requirement, DNS, PTZ Cameras, POS System, and remote assistance.
. Provided assistance and testing of IP camera configuration before a
product is released to the market.
. Designed Setup Guides step by steps instruction for end user network
guides.
. Provided services and installation support for background sound system
with JBL
Sales / Customer Service
. Charged with creating new tactics towards how to help achieve customer
needs.
. Assessed customer needs and resolved complaints to ensure high quality
customer care.
IT / Manager
. Installed CCTV systems, Access Control, VOIP systems and Interco.
. Troubleshooted, diagnosed, and repaired any system or components level
equipment failures.
. Provided technical advice to customers in the field.
. Installed digital signage software and hardware installation by
utilizing Black Box equipments for multiples HDTV advertisement
system.
. Responsible installing cables wires for data, voice, and video
systems.
. Provided Power points presentation to End users costumers for product
use.
Employment History
Technical Support, NUVICO Englewood NJ, Sep 2010 - Present
Installation Technician Manager, Biozoom Technology Newark NJ 2006-
2009
Assistance Manager, Weber Hardware Newark NJ 2003- 2009
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