Administrative Assistant Customer Service
Resume:
THERESA M. JADWINSKI
Monroe Township, NJ 08831
E-Mail: *********@*******.***
SUMMARY
An organized, detail oriented administrative assistant, who has extensive
career experience with customer contact, negotiation, confidential claims
investigation, documentation and research. A dependable, results driven
associate willing to accept responsibility and able to learn new skills.
EXPERIENCE
* PATHMARK STORES INCORPORATED, Carteret, NJ
1998 - 2008
Workman's Compensation Expeditor / Adjustor
Managed medical workman's compensation case load for over 250 injured
claimants in New York, New Jersey, Pennsylvania and Delaware.
. Conducted direct contact with injured associates to monitor medical
progress. Initiated medical payments on behalf of said associates.
Reported progress and payments to claims database.
. Contacted attorneys to negotiate settlement of claims.
. Contacted state workman's compensation bureaus to subrogate
reimbursement of claims.
Administrative Assistant ADA/ADP
Assisted Coordinator ADA/ADP in monitoring the Alternate Duty Program.
Recommended necessary follow-up measures for claimants.
. Maintained Worker's Compensation accident report, Lotus database
regarding claims entry, verification and notification. Monitored and
recorded specific case data upon determining changes of status.
. Compiled and validated information relayed to legal department for
litigation arising from medical claims.
. Transcribed medical terminology into claims reporting system and
interdepartmental correspondence.
* AIR DISTRIBUTION ENTERPRISE SYSTEMS, Edison, NJ
1996 - 1998
Administrative Assistant
Assembled bids and quotes for all contractor proposals. Administered the
customer service program for the regional office. Assisted sales
representatives with quote preparation.
. Initiated proposal confirmation with customer contacts via written and
verbal correspondence.
. Assembled, validated and tracked customer orders to ensure prompt
compliance with client requests and specifications. Verified customer
satisfaction via heavy post-installation customer contact.
. Organized and scheduled sales representative client appointments.
* CENTRAL JERSEY BANK, Freehold, NJ
1992 - 1996
Assistant Supervisor Wire Transfer
Assisted the department supervisor in the organization and administration
of all foreign and domestic funds transfers for a commercial lending
institution. Provided daily customer contact and assistance functions.
. Assumed functions and decision-making responsibilities of the wire
transfer supervisor during all absences.
. Created and implemented the process used to prove daily wire transfer
accounts.
EDUCATION & TRAINING
Fairleigh Dickinson University - Madison, New Jersey
Paralegal Studies Program / A.B.A. Approved
Certificate of Completion - August, 2007
Middlesex County College, Edison NJ
Medical Terminology Program
Certificate of Completion
Corporate Internet Training, Westlaw, Lexis-Nexis, HUD-RESPA, Family Soft,
PACER Federal E-Filing,
Microsoft Word, Microsoft Excel, Lotus Notes
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